1. dan1668's Avatar
    Hey um I got a black berry storm and the speaker stopped working. *not a fw issue*

    Also the screen is like screwed up a tad Internally like all these dots that seem to be a lot less brighter and stuff. So my question is would they make me pay the fee to replace it via the insurance or would they just swap em? No water damage and the seal is intact.
    06-18-09 02:25 PM
  2. John Yester's Avatar
    Yes, take it in or call them and explain the problem... Device is covered for one year
    06-18-09 02:27 PM
  3. Pickman's Avatar
    The spots you're describing under the screen could be liquid intrusion, which would not be covered under warranty, and would also explain the speaker shorting out. I'd have it checked regardless, as the representative you speak with can then determine if insurance would be the best option.
    06-18-09 03:16 PM