1. mfranks985's Avatar
    ok so here is the short story.

    me and the GF both purchased Storms last week, and we are thinking about returning them to wait for the niagara.We all know when you get a new phone you use your upgrade and resign your contract for 2 years.
    My questions is this....

    1.If we do indeed return our storms does it have to be within 15 or 30 days?
    2. I know we will get our upgrade back but will our contract go back to what it was month wise (we were halfway through a 2yr, got the storms on a vip early upgrade) or will they keep it as a full new 2yr contract? I hope it makes the new contract from last week go away.
    03-11-09 11:55 PM
  2. Ext 802's Avatar
    I'm not sure about Verizon but with T-Mobile it is 14 days. Try reading at Verizon's site.

    Posted from my CrackBerry at wapforums.crackberry.com
    03-12-09 12:05 AM
  3. ncbuckeye's Avatar
    30 days for verizon. They should redo your contract to what it was before the purchase.

    Posted from my CrackBerry at wapforums.crackberry.com
    03-12-09 12:16 AM
  4. lastraid's Avatar
    Contract will roll back. You will charged a 35 restock fee per device. You do have 30 days

    Posted from my CrackBerry at wapforums.crackberry.com
    03-12-09 09:35 AM
  5. mrsFAB's Avatar
    You have 30 days. The return policy is on your receipt.
    03-12-09 09:51 AM
  6. pkcable's Avatar
    Have you tried the leaked software for the Storm? It improves functionality. I recommend version .109, NOT the latest version .114 (.114 has a critical bug). Also the Storm has a steep learning curve, have you given it enough time? It's not for everyone, BUT keep in mind you DO have a full 30 days, so don't give up too soon.
    03-12-09 10:25 AM
  7. nc.breezygirl's Avatar
    It's 30 days and roll back of contract like mentioned above .. providing you purchased your phones at a corp store and not an auth agent. They have diff policies.
    03-15-09 04:08 AM
  8. snowgimp's Avatar
    Agreed with all above...aside from not acknowledging "there contracts".
    03-15-09 04:52 AM
  9. mfranks985's Avatar
    thanks guys, and fab girls!

    Now that all of the pics of the Niagara are surfacing i really want one. Now the question is will it be more cost effective for us to eat the restocking fee's and get the upgrade price on the niagara, or ebay our storms and pay full price....... hmm.

    What do you all think? Will the ebay resale on storms tank when the niagara come out?
    03-15-09 10:41 PM
  10. vzwty's Avatar
    It's 30 days and roll back of contract like mentioned above .. providing you purchased your phones at a corp store and not an auth agent. They have diff policies.
    Its 30 days at any premium dealer and the contract still rolls back. The diff is we dont charge a $35 restocking fee.
    03-16-09 01:40 PM
  11. dc1225's Avatar
    thanks guys, and fab girls!

    Now that all of the pics of the Niagara are surfacing i really want one. Now the question is will it be more cost effective for us to eat the restocking fee's and get the upgrade price on the niagara, or ebay our storms and pay full price....... hmm.

    What do you all think? Will the ebay resale on storms tank when the niagara come out?

    If I were you, I'd eat the restock fee....that $70 ain't gonna be much when down the road you realize what a POS junk you're stuck with...I'd just return the phone, eat the restock fee and then wait patiently for what is suppose to be the viagra of the blackberry's, the NIAGARA, TATA!
    03-16-09 05:13 PM
  12. anonymous394857349875's Avatar
    ok so here is the short story.

    me and the GF both purchased Storms last week, and we are thinking about returning them to wait for the niagara.We all know when you get a new phone you use your upgrade and resign your contract for 2 years.
    My questions is this....

    1.If we do indeed return our storms does it have to be within 15 or 30 days?
    2. I know we will get our upgrade back but will our contract go back to what it was month wise (we were halfway through a 2yr, got the storms on a vip early upgrade) or will they keep it as a full new 2yr contract? I hope it makes the new contract from last week go away.
    They will return them within 30days. You may get charged a $35 restock fee per phones...
    The contract will return back to normal!
    03-17-09 11:33 AM
  13. TwinsX2Dad's Avatar
    eat the restock fee and then wait patiently for what is suppose to be the viagra of the blackberry's, the NIAGARA, TATA!
    Oh great - Viagra & tatas. We need to change the thread rating to PG13.

    Posted from my CrackBerry at wapforums.crackberry.com
    03-17-09 01:56 PM
  14. ScottRPriester's Avatar
    Contract will roll back. You will charged a 35 restock fee per device. You do have 30 days

    Posted from my CrackBerry at wapforums.crackberry.com
    The restock fee is only charged if you return your phone in 30 days and exchange it for another phone. If you simply return the phone and go back to your old phone, there is no restock fee.
    03-18-09 10:25 PM
  15. mfranks985's Avatar
    well we are free of our storms. went and turned them in a few hours ago.

    now we play the waiting game.....

    thanks for everyones help
    03-18-09 10:34 PM
  16. anonymous394857349875's Avatar
    The restock fee is only charged if you return your phone in 30 days and exchange it for another phone. If you simply return the phone and go back to your old phone, there is no restock fee.
    Technically you could still charge em if you wanted to be a ****...
    03-18-09 11:31 PM
  17. gotblackberry's Avatar
    No technically, per our policy, you couldn't. If a rep did charge them they could get in some serious trouble.
    03-18-09 11:35 PM
  18. ScottRPriester's Avatar
    No technically, per our policy, you couldn't. If a rep did charge them they could get in some serious trouble.
    I don't know that I'd get in trouble for doing it.
    03-19-09 08:21 AM
  19. iobxchick's Avatar
    thanks guys, and fab girls!

    Now that all of the pics of the Niagara are surfacing i really want one. Now the question is will it be more cost effective for us to eat the restocking fee's and get the upgrade price on the niagara, or ebay our storms and pay full price....... hmm.

    What do you all think? Will the ebay resale on storms tank when the niagara come out?
    I bought the Storm when it first came out and decided after 3 weeks it wasn't for me. I called the customer service number and after about 2 minutes of arguing (strong conversation I guess, never really had to 'argue' with Verizon) they agreed to wave the restocking fee. BUT my argument was that I was about to replace it for the 3rd time b/c it was a POS that was released too early and if I was going to pay for a BlackBerry I wanted a reliable phone. When I went into the store the rep said I was going to have to pay, I told her no and explained the conversation with the customer service phone line. She went and got her manager who tired to tell me the same thing and said they NEVER waive that fee. Finally they checked my account and tada! There was the information saying the fee was waived.

    So IMO it depends why you are returning it with the Storm. If it really comes down to just wanting the next new thing and not whether its functioning properly I wouldn't suggest arguing the restock fee like I did. Good luck!
    03-19-09 09:04 AM
  20. pkcable's Avatar
    Yes of course the fee can be waived, but rumor has it, since the Storm, VZW has as a policy not waived the fees.
    03-19-09 10:19 AM
  21. crackberryfan's Avatar
    Like others have said, corporate stores and authorized resellers sometimes have different return times. One local reseller near me has a 14 day return policy, the corporate store has 30.

    I returned my Storm in December after 3 weeks of use (bought online). There was NO restocking fee (did not have to ask for a waiver....just did not happen). After several weeks (and a few emails later), my contract was reset to month-to-month and my NE2 was restored.
    03-19-09 12:27 PM
  22. mfranks985's Avatar
    Well we had no restocking fee's. The CSR didn't even mention any fee's, but he wasn't very pleasant about us returning the phones either.
    03-19-09 03:32 PM
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