1. pk619's Avatar
    Hello everyone,

    I have just left the USA to work abroad and have been experiencing one major problem with my phone.

    As for a background:

    The service provider is Verizon and I am currently in Germany. I was not planning on using my phone much other than taking pictures and using communication applications such as BBM. Unfortunately, my phone is unable to connect to the internet here. It notices the networks, but cannot connect.

    Moreover, the MAC address does not show up on the (Settings -> About -> Network) unless the phone is connected to my laptop. The BlackBerry logo is also not appearing in the top right hand side.

    Would any of you have a solution as to how to connect to the wifi?

    Thank you in advance!
    05-17-14 04:56 PM
  2. backfire101's Avatar
    Does the wifi router use 2,4ghz or the 5 or both? That would be my starting point. Next check password length and encryption mode.
    05-17-14 05:05 PM
  3. pk619's Avatar
    Would I change the input into the advanced options in the case of the ghz? Do you think this is a problem with this specific router rather than the phone? I've only been here a day and haven't had a chance to test out another wifi hotspot...
    05-17-14 05:16 PM
  4. rav813's Avatar
    When you say "connect to the Internet" you mean via Wifi and not via international data roaming, right?

    Posted via CB10
    05-21-14 10:11 PM
  5. robertopne123's Avatar
    I am using a Verizon Z10 in the UK and it seems fine. You might need a software update.

    Posted via CB10
    07-16-14 04:28 AM

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