1. TNT1968's Avatar
    09-02-09 06:37 PM
  2. CARTEEUSMC's Avatar
    this has been on here before, i still love it
    09-02-09 06:41 PM
  3. TwinsX2Dad's Avatar
    Too many times it has been here.

    And its validity was debunked a long time ago.

    Posted from my CrackBerry at wapforums.crackberry.com
    09-02-09 06:58 PM
  4. gvillager's Avatar
    Too many times it has been here.

    And its validity was debunked a long time ago.

    Posted from my CrackBerry at wapforums.crackberry.com
    How was it debunked?
    09-02-09 07:28 PM
  5. TwinsX2Dad's Avatar
    How was it debunked?
    Old stuff - seen many times before - if it did happen, it was an exception l not standard practice, usually posted by people whose sole reason for posting it is a desire to either be funny or to start trouble or in an attempt to make VZW look bad.

    Look at the posts referencing this YouTube video - I would say average post count, at the time of the posting, is under 10.

    Posted from my CrackBerry at wapforums.crackberry.com
    09-02-09 08:01 PM
  6. gotblackberry's Avatar
    It did happen. It's been in trainings, we have a huge printing on this policy page the difference and how to properly quote data prices. It probably was an outsourced rep, but this is way old.
    09-02-09 10:45 PM
  7. patches152's Avatar
    we know it happened, but one or two stupid people at any company is going to be expected...


    maybe we should start posting audio recordings of stupid customers who call in asking for free stuff or whatever...

    i don't think we should do that just saying...
    09-02-09 10:49 PM
  8. vatothe0's Avatar
    maybe we should start posting audio recordings of stupid customers who call in asking for free stuff or whatever....
    What do you mean Canada is a different country?!?
    Why should I have to pay more if I go over my minutes?!?!?
    I want a credit because its Christmas....
    Why would I know my own number, I never call myself...

    The tape would be hours and hours long...

    Posted from my CrackBerry at wapforums.crackberry.com
    09-03-09 01:27 AM
  9. patches152's Avatar
    What do you mean Canada is a different country?!?
    Why should I have to pay more if I go over my minutes?!?!?
    I want a credit because its Christmas....
    Why would I know my own number, I never call myself...

    The tape would be hours and hours long...

    Posted from my CrackBerry at wapforums.crackberry.com

    this and also...

    customer: do we get free minutes on holidays?

    me: idk, what day of the week is the holiday on?

    customer: wednesday

    me: well according to your plan, you have free nights and weekends. is wednesday a night or a weekend?

    customer: well, no

    me: have i resolved all of your concerns today? thank you for being the most valuable part of verizon wireless
    09-03-09 01:29 AM
  10. vatothe0's Avatar
    Free minutes on Mothers Day and Fathers Day every year just so you can call and talk away with them.....

    Posted from my CrackBerry at wapforums.crackberry.com
    09-03-09 01:33 AM
  11. TwinsX2Dad's Avatar
    Hang on, guys - VZW used to offer national holidays as a night/weekend thing.

    They stopped it because no one else did.

    Posted from my CrackBerry at wapforums.crackberry.com
    09-03-09 01:54 AM
  12. cdaiscool's Avatar
    Free minutes on Mothers Day and Fathers Day every year just so you can call and talk away with them.....

    Posted from my CrackBerry at wapforums.crackberry.com
    That would actually be a good idea. A selling point... except I wouldn't buy it. Lol.
    09-03-09 01:55 AM
  13. patches152's Avatar
    Hang on, guys - VZW used to offer national holidays as a night/weekend thing.

    They stopped it because no one else did.

    Posted from my CrackBerry at wapforums.crackberry.com
    how long ago was this?
    09-03-09 01:55 AM
  14. TwinsX2Dad's Avatar
    It was like 6 or 7 years ago - the only competition that offered something similar were the RBOCS & ILECS who also offered mobile.

    Posted from my CrackBerry at wapforums.crackberry.com
    09-03-09 02:02 AM
  15. patches152's Avatar
    okay maybe if it was a year or less...but after that period of time people should know...that's un-friggin-acceptable...customers be stoopid, B!
    09-03-09 02:04 AM
  16. TwinsX2Dad's Avatar
    Well, I stand corrected - just scanned my statements - notice given on 07/05 billing statement, effective 09/05.

    So I looked online & found this discussion:

    doing away with free holiday calls?

    I agree that people should know - but so many never look at their bills. Then one day, four years later, they notice charges for 13 hours of calls on their favorite holiday, call in & grill some poor rep.
    09-03-09 02:12 AM
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