08-16-12 10:37 PM
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  1. bz8fjl's Avatar
    I joined this website to get some feedback from you guys. My family has been with Verizon for quite a long time, now. I just recently moved up to Detroit, MI for my first job. For the first time I am having issues with dropped calls, calls not coming in, texts arriving an hour late, etc.

    I thought it was my phone so I was able to exchange it for the upgraded Alias 2...Problem continued. Well, then I decided to look at the coverage map. Turns out my apartment is located in an area that isn't included in Verizon's coverage.

    Fine, so I called customer support today from a land line. I went through CS and then tech support. They both acknowledged that my current living location is outside their service area. They then said they would look into it and get back to me in 3-5 business days. That seems like a long time. I NEED a cell phone for my job, and I NEED it to not drop calls.

    My neighbor has Sprint and has no problem. I want to switch NOW, but I dont understand what is going on with Verizon. I think Verizon is superior, but not right now.

    Any one experienced anything like this? How did it turn out? I need help!
    07-17-09 04:54 PM
  2. IslesFan's Avatar
    You consider the Network Extender?
    07-17-09 05:26 PM
  3. bz8fjl's Avatar
    I'm not sure what that is. I just want a phone that doesn't drop calls. I shouldn't have to wait three to five days. Oh well, they've been good to me in the past, but this seems a bit dragged out.
    07-17-09 06:35 PM
  4. lastraid's Avatar
    tickets to network are running about 5 days right now do to the Alltel conversion. they normally run 24-48 hours.

    FOr net extned info you can go to New Cell Phones, CPO Cell Phones, Prepaid Cell Phones, Cell Phone Plans - Verizon Wireless and search network extender
    07-17-09 07:42 PM
  5. cenloe's Avatar
    Not sure why a trouble ticket is needed since the coverage map is saying he's not covered, Maybe its a formality. You might be able to get a network extender for free instead of having to jump ship. Next time you speak to them ask about it.

    Posted from my CrackBerry at wapforums.crackberry.com
    07-17-09 09:16 PM
  6. lastraid's Avatar
    I agree if the maps do not show coverage, then no need for a ticket. Also the rep should check if a Net Ext will work in the area, as the area has be within a licensed area.
    07-17-09 11:32 PM
  7. DesertDogs's Avatar
    Hey guys, I hate to tell you this, but he did say he moved to Detroit. Verizon is very strong in the entire area. In fact, you don't peter out on Verizon coverage in Michigan intil you get deep into the UP. I know because I spend a lot of time there with friends and relatives.

    Nothing lacking on verizon anywhere in Detroit from Warren to Romulus and Grand Rapids to Ann Arbor.

    Posted from my CrackBerry at wapforums.crackberry.com
    07-18-09 12:44 AM
  8. bz8fjl's Avatar
    DesertDogs, I hate to tell you this, but 100 Riverfront Drive, Detroit, MI 48226 has no coverage. The pin that it shows you on the map is actually much closer to the coverage line then where my location actually is (closer to the river).
    07-18-09 10:21 AM
  9. DesertDogs's Avatar
    DesertDogs, I hate to tell you this, but 100 Riverfront Drive, Detroit, MI 48226 has no coverage. The pin that it shows you on the map is actually much closer to the coverage line then where my location actually is (closer to the river).
    So you have a nice view of how the casinos and crap have ruined Windsor, eh? Take a drive further past Windsor to see how the Toyota Prius has destroyed the environment around Sudbury.

    You are looking at border rendering on the coverage maps. You will see the same white areas at most of the border areas of the country along Canada and Mexico. I have driven Riverfront without a problem and have even held a conversation in the tunnel to Ontario.

    Yours is building related.

    Posted from my CrackBerry at wapforums.crackberry.com
    07-18-09 01:52 PM
  10. gucci yo's Avatar
    I also have been having problems lately wit me losing calls and getting my text messages delayed around 5- 10 mintues
    07-19-09 10:14 PM
  11. Tripster's Avatar
    Always read the small and fine print, they don't cover every inch of the U.S.A. They do have tons of dead zones, otherwise there wouldn't be any other carriers. If you live in the sticks well your nearest cell tower maybe 250+ miles away, which means get ya a satellite phone. Then you won't have coverage issues.


    I aint bashing anyone, just giving advice.

    Posted from my CrackBerry at wapforums.crackberry.com
    07-21-09 02:46 AM
  12. jrod3055's Avatar
    I agree if the maps do not show coverage, then no need for a ticket. Also the rep should check if a Net Ext will work in the area, as the area has be within a licensed area.
    being the VZW expert here - isn't there an agreement with Sprint allowing VZW users on their towers? I know here in our buidling we have a in-house BDA by VZW and some people using personal cell phones by Sprint work well now. Before they had no coverage. Also, I'd be interested to know if he has down an update *228 option 2 to see if this helps.
    07-22-09 10:38 AM
  13. DesertDogs's Avatar
    being the VZW expert here - isn't there an agreement with Sprint allowing VZW users on their towers? I know here in our buidling we have a in-house BDA by VZW and some people using personal cell phones by Sprint work well now. Before they had no coverage. Also, I'd be interested to know if he has down an update *228 option 2 to see if this helps.
    Some roaming agreements, yes. But not all towers, locations, service areas or municipalities are covered or included in the roaming agreements.

    Posted from my CrackBerry at wapforums.crackberry.com
    07-22-09 12:31 PM
  14. bz8fjl's Avatar
    Just talked to Verizon again today. Told me my ticket is now being moved up to a higher priority. Remind you, this is close to 7 days after I called in the ticket. The tech lady then tells me that it could be ANOTHER 3-5 days.

    THis is horrible. I need my cell phone. I feel like they are just giving me the run around. If I need to switch carriers, then fine. I just need to know, and need to know now.

    What else can I do to speed up this process?
    07-23-09 07:48 PM
  15. bz8fjl's Avatar
    Now on day 13 without an answer from Verizon... wow
    07-29-09 10:30 AM
  16. vllssv's Avatar
    I waited 10 days on a similar Trouble Ticket and their final response was, "The technician checked for coverage and it is sufficient at your address but we can't guarantee service indoors".
    07-29-09 12:23 PM
  17. blue_and_bold's Avatar
    Yeah its not Verizon's fault your house has aluminum siding/was built for housing prisoners.
    07-29-09 12:27 PM
  18. vllssv's Avatar
    They recommended I purchase a signal booster for $200...But this weekend I was getting the same reception issues outside the apartment..
    Last edited by vllssv; 07-29-09 at 12:34 PM.
    07-29-09 12:32 PM
  19. blue_and_bold's Avatar
    They recommended I purchase a signal booster for $200...But this weekend I was getting the same reception issues outside the apartment..
    Damn way lame. You may want to try another provider? Whatever works for you really and if vzw isnt workin i would search around for someone that does cover your area?
    07-29-09 12:50 PM
  20. vllssv's Avatar
    Damn way lame. You may want to try another provider? Whatever works for you really and if vzw isnt workin i would search around for someone that does cover your area?
    Yeah, I'm trying to make a decision on which one by the end of my billing cycle next week. As far as indoor signal is concerned, someone told me that GSM signals transmit better through building infrastructure? Is that true? There were times when in class I couldn't get a signal but someone next to me on a GSM network was receiving phone calls..
    07-29-09 12:55 PM
  21. blue_and_bold's Avatar
    I don't know I would think that they would be the same? But I don't know for sure.
    07-29-09 01:11 PM
  22. cmhager2006's Avatar
    being the VZW expert here - isn't there an agreement with Sprint allowing VZW users on their towers? I know here in our buidling we have a in-house BDA by VZW and some people using personal cell phones by Sprint work well now. Before they had no coverage. Also, I'd be interested to know if he has down an update *228 option 2 to see if this helps.
    verizon doesn't have roaming agreements with sprint
    07-29-09 02:20 PM
  23. bz8fjl's Avatar
    I also have trouble outside of my apartment. I am open to switching carriers. How does that process work, if they are unable to fix my problem? Can I keep my number? How quickly can I switch my service?
    07-29-09 02:53 PM
  24. blue_and_bold's Avatar
    I also have trouble outside of my apartment. I am open to switching carriers. How does that process work, if they are unable to fix my problem? Can I keep my number? How quickly can I switch my service?
    Problem is,
    You will have to pay an etf if they didn't find that the area is covered by verizon
    07-29-09 03:04 PM
  25. bz8fjl's Avatar
    Problem is,
    You will have to pay an etf if they didn't find that the area is covered by verizon
    I see...Well the area is not covered on their Online Coverage Map. The fist rep i talked to (back on the 17th!!) agreed that I was outside the map area. It's located just outside the boundry line. That is half the reason I'm so mad that this is taking forever. So, regardless of what they say, shouldnt I be able to avoid the ETF? I dont see why they would make me pay money to cancel their service when, according to their website, they can't provide me with quality service.
    07-29-09 03:53 PM
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