1. Bond J's Avatar
    What people on Verizon who have traded their devices with someone else do about their warranty? What do you do when the phone messes up?
    11-20-09 11:11 AM
  2. ortizm74's Avatar
    I am almost certain the warranty does not transfer. Also, as far as my experience goes, you cannot insure a phone you did not buy directly from Verizon. If you lose it, or if it gets damaged, you eat the cost.
    11-20-09 11:26 AM
  3. Bond J's Avatar
    Yes the warranty doesn't transfer but Verizon gave me a replacement for $50! With 3 months warranty.

    Posted from my CrackBerry at wapforums.crackberry.com
    11-20-09 11:49 AM
  4. blue_and_bold's Avatar
    Yes the warranty doesn't transfer but Verizon gave me a replacement for $50! With 3 months warranty.

    Posted from my CrackBerry at wapforums.crackberry.com
    This isn't normal. When a phone is activated the rep has to put in that the phone was customer provided therfore no insurance available and no warranty. Its been said lots of times that reps replace a phone that they shouldn't have. This is one of those times.
    11-20-09 12:03 PM
  5. Bond J's Avatar
    It wasnt what the rep did. It was what the system asked them to do. The system asked for a deductible of $50.
    11-20-09 01:32 PM
  6. blue_and_bold's Avatar
    It wasnt what the rep did. It was what the system asked them to do. The system asked for a deductible of $50.
    Thats right. When the phone is out of warranty after a year you pay 50$ for a phone because its out of warranty, not because the phone got switched to your account.
    11-20-09 01:37 PM
  7. Bond J's Avatar
    So I believe they treat all phones same when they are out of warranty.

    Another related question : so after you pay the $50 deductible do you have to pay that everytime you get a replacement?
    11-20-09 01:41 PM
  8. blue_and_bold's Avatar
    Well normally theres a 90 day warranty on CLNR's the refurb phones sent out
    11-20-09 01:42 PM
  9. Bond J's Avatar
    So after the 90 day if I have a problem I pay $50 bucks again, right?
    11-20-09 01:45 PM
  10. Jim from NW Pa's Avatar
    This isn't normal. When a phone is activated the rep has to put in that the phone was customer provided therfore no insurance available and no warranty. Its been said lots of times that reps replace a phone that they shouldn't have. This is one of those times.
    Actually this is normal in my experience. We have gotten several 50 dollar out of warranty exchanges. Of course we have 8 lines and a 400 a month phone bill too

    Posted from my CrackBerry at wapforums.crackberry.com
    11-20-09 02:08 PM
  11. blue_and_bold's Avatar
    Actually this is normal in my experience. We have gotten several 50 dollar out of warranty exchanges. Of course we have 8 lines and a 400 a month phone bill too

    Posted from my CrackBerry at wapforums.crackberry.com
    Yeah out of warranty but not a phone that was just activated right? Say someone calls in and says my buttons don't work on a bb storm. If they activated it a month ago but it was on another account prior wouldn't teh warranty be voided?
    11-20-09 02:21 PM
  12. Jim from NW Pa's Avatar
    I guess I misread the point you were trying to make. All of ours were NE2 upgrades purchased NIB from VZW that crapped 366 days after we got them

    Posted from my CrackBerry at wapforums.crackberry.com
    11-20-09 02:30 PM
  13. blue_and_bold's Avatar
    I guess I misread the point you were trying to make. All of ours were NE2 upgrades purchased NIB from VZW that crapped 366 days after we got them

    Posted from my CrackBerry at wapforums.crackberry.com
    Yeah im with ya there but what im sayin is this guy said that he swapped phones with a buddy therfore his warranties would be null.
    11-20-09 02:32 PM
  14. Jim from NW Pa's Avatar
    Correct. Warranty is only for original purchaser.

    Posted from my CrackBerry at wapforums.crackberry.com
    11-20-09 02:46 PM
  15. Bond J's Avatar
    Uh I agree the warrabnty is void which = no warranty.

    Purchased from vzw and after a year = no warranty.

    Both are treated the same by Verizon.

    You can go on about it all day about what YOU think is right. I called four different customer care Rep and went to a store and they all sad they would charge me $50 for a replacement due to a lack of warranty.

    Posted from my CrackBerry at wapforums.crackberry.com
    11-20-09 02:53 PM
  16. blue_and_bold's Avatar
    Uh I agree the warrabnty is void which = no warranty.

    Purchased from vzw and after a year = no warranty.

    Both are treated the same by Verizon.

    You can go on about it all day about what YOU think is right. I called four different customer care Rep and went to a store and they all sad they would charge me $50 for a replacement due to a lack of warranty.

    Posted from my CrackBerry at wapforums.crackberry.com
    So by what you say I could get a phone that has a faulty button for 25$. Activated pay 50$ and get a replacement phone for a total of 75$?
    11-20-09 03:07 PM
  17. Bond J's Avatar
    If its a VZW phone and active on your current line - yes.

    They are looking for the business that comes from your monthly bills. VZW isnt losing anything.
    11-20-09 03:08 PM
  18. blue_and_bold's Avatar
    If its a VZW phone and active on your current line - yes.

    They are looking for the business that comes from your monthly bills. VZW isnt losing anything.
    http://forums.crackberry.com/f71/etf...4/#post4131978

    It makes more sense now...
    11-20-09 03:20 PM
  19. Bond J's Avatar
    How is that related?
    11-20-09 03:21 PM
  20. blue_and_bold's Avatar
    Uh... you seem like the type that likes to abuse loopholes. Obviously you want out of an etf so thats one and you activate phones out of warranty that could be faulty and then get them replaced... Its a sign of your character.
    11-20-09 03:24 PM
  21. Bond J's Avatar
    Wow. Lovely of you to judge my character by a few posts online. Good luck with everything else in your life. I have nothing else to say.
    11-20-09 03:27 PM
  22. blue_and_bold's Avatar
    Wow. Lovely of you to judge my character by a few posts online. Good luck with everything else in your life. I have nothing else to say.
    Not a problem, you can tell a lot about the questions people ask and the way that ask them.
    A guy asks a little kid if he wants some candy in his van and people think...
    a. No problem this guy has some candy harmless.
    b. chomo
    thanks for the kind words.
    11-20-09 03:30 PM
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