01-15-11 05:28 AM
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  1. hky4evr's Avatar
    (facepalm) I was lied to!
    02-02-10 03:03 PM
  2. akiva7777's Avatar
    (facepalm) I was lied to!
    who would do such a thing?!?!?!?!
    02-02-10 03:07 PM
  3. hky4evr's Avatar
    I dont know?? Same kind of person who says there not on the phone they are having problems with till you tell them to pull the battery!
    02-02-10 03:19 PM
  4. xpressingit's Avatar
    Which one button ends a call and which makes a call

    Posted from my CrackBerry at wapforums.crackberry.com
    02-03-10 07:34 PM
  5. Wireless Vet's Avatar
    Looks like we need a good update.

    So for the reps, I'm sure all of us were working hard today to meet or exceed our quotas for the month. Hopefully it was a good month for all of you, it was for me. So worked my tail off today, and the last customer I took was a couple in at least their late 50's. The woman had bought an LG Accolade and couldn't stand it. #1 funny.......she wanted to trade the Accolade for the ..........ready for this????????????? Motorola Barrage. She said it was the closest thing to her last phone (MotV 755). I kind of snickered to myself and told her that it was far from the 755, explaining that the Barrage was really designed for someone who is out in the elements and subjects their phone to serious abuse. So here's how she got the Accolade.......they went in to a "Premium Retailer" and her 755 apparently died. She told me she paid "full retail" for it (she paid 79.99 with a 50 dollar rebate). I explained the pricing to her and explained that full retail was 199.99. So, at any rate, she wants to return the Accolade. She used her son's upgrade and she want's that set back, and want's another phone for free. Her upgrade is not until May 8th. I offered to give her two year pricing on any phone she wanted on her line. I was informed how many lines of service she had (3) and how long she has been a customer (not long). She further questioned me on how things are handled once the phone is out of warranty. I explained. I asked if they had insurance, and of course they did not. So I questioned her further about why she didn't like the Accolade........................hold on for this. She said the ringtones were "stupid" and the wallpapers were "ridiculous". I mentioned about purchasing ringtones and of course she is to cheap to do that.

    So she and her husband left upset, and the rest of the store got a kick out of the ringtones and wallpaper bit.
    04-01-10 01:15 AM
  6. ohio_golfer's Avatar
    I mentioned about purchasing ringtones and of course she is too(sp) cheap to do that.
    Don't grow up any time soon.
    04-01-10 12:31 PM
  7. Wireless Vet's Avatar
    Don't grow up any time soon.
    LOL I'll follow your lead.
    04-02-10 08:10 AM
  8. Wireless Vet's Avatar
    Wow. Is there anything else to say besides roflmao? I've seen alot in the last ten years but this customer story is the best of 2010 so far.

    You would not believe the older people who come in with phones like the older LG 3 or 4 thousand series who have ringtones on them and think it's a travesty of justice that their ringtones won't transfer on to their new Samsung Knack or LG Accolade.

    And yes, that's probably one of the best customer situations ever.
    04-02-10 08:12 AM
  9. TheScionicMan's Avatar
    We got this email in today. It still makes me chuckle with its phrasing:

    I am now getting bombarded with Viagra ads that are getting through the junk filter. They have been systematically growing each day for the last two weeks. What can I do?
    Is it just me that sees the humor there?
    04-26-10 07:53 PM
  10. Jude526's Avatar
    when I sold I had a guy come into the store throw his phone at me and told me to fix it that he had dropped it in the toilet and we had fixed it before. he was rude and cussing at me i told him I didn't have to take his lip and asked him to leave. also told him he had the wrong location he kept arguing with me. then realized he was needing a sprint store but he didnt apologize we were a new location (indirect store)and hadn't gotten our sign up yet. I kept telling him we weren't sprint
    04-27-10 12:56 AM
  11. Feeeeg's Avatar
    As a customer of verizon I have to mention this one about the rep we were dealing with a few years back.

    Wife had a razr that would not hold charge for more than 3 hours, was only about 3 months old, she went to verizon store in mall, as she works in mall and I work about 30 miles away. I was not there, but can only imagine how the conversation went before verizon actually called me at work.

    rep: Hello is this _________
    me: yes it is
    rep: we have a woman here with a cell phone stating that the battery is dying prematurely
    me: yeah thats my wife, whats wrong with the phone?
    rep: it seems the battery is no good
    me: ok
    rep: well you need to authorize replacing the battery
    me: ok how much is it?
    rep: well its under warranty so its no charge
    me: silent
    rep: sir
    me: yeah im here, tell me again why you are calling me.
    rep: we need you to authorize replacing the battery in the phone
    me: ok you said it was no charge, correct?
    rep: yes sir
    me: so did my wife ask you to replace the battery?
    rep: yes sir but she is not authorized to make changes to your account
    me: ok, but you said the battery was no charge
    rep: that is correct sir
    me: I dont see the problem here
    rep: your wife cant authorize changes/charges to your account
    me: Ok seriously I dont have time for this, change the battery. and put my wife down as an authorized person to change account info.


    I seriously could nto believe that they would not change the battery at no charge, and needed the account holders authorization to change a free battery. Is that just dumb or is it me?
    04-28-10 03:33 PM
  12. TheScionicMan's Avatar
    I run into the account authorization crap all the time with my ISP. It had to be in my wife's name because the phone line was in her name. I go round and round with them all the time, it's so frustrating.

    AT&T will get all silly about not be the authorized user on the acct so I just slightly change my voice and give them my boss's name and they don't even ask for other info. So lame...
    04-28-10 03:53 PM
  13. MrObvious's Avatar
    As a customer of verizon I have to mention this one about the rep we were dealing with a few years back.

    Wife had a razr that would not hold charge for more than 3 hours, was only about 3 months old, she went to verizon store in mall, as she works in mall and I work about 30 miles away. I was not there, but can only imagine how the conversation went before verizon actually called me at work.

    rep: Hello is this _________
    me: yes it is
    rep: we have a woman here with a cell phone stating that the battery is dying prematurely
    me: yeah thats my wife, whats wrong with the phone?
    rep: it seems the battery is no good
    me: ok
    rep: well you need to authorize replacing the battery
    me: ok how much is it?
    rep: well its under warranty so its no charge
    me: silent
    rep: sir
    me: yeah im here, tell me again why you are calling me.
    rep: we need you to authorize replacing the battery in the phone
    me: ok you said it was no charge, correct?
    rep: yes sir
    me: so did my wife ask you to replace the battery?
    rep: yes sir but she is not authorized to make changes to your account
    me: ok, but you said the battery was no charge
    rep: that is correct sir
    me: I dont see the problem here
    rep: your wife cant authorize changes/charges to your account
    me: Ok seriously I dont have time for this, change the battery. and put my wife down as an authorized person to change account info.


    I seriously could nto believe that they would not change the battery at no charge, and needed the account holders authorization to change a free battery. Is that just dumb or is it me?
    Perhaps dumb but they have policies so you don't get your account changed without warning.
    04-29-10 03:46 PM
  14. TheScionicMan's Avatar
    Perhaps dumb but they have policies so you don't get your account changed without warning.
    But what they were doing wouldn't change the account, just the battery. I could see it if there was a charge for it or a contract change, but not being able to replace a bad battery, under warranty, without the account holder's OK is a little silly.
    04-29-10 04:09 PM
  15. Feeeeg's Avatar
    Perhaps dumb but they have policies so you don't get your account changed without warning.
    I do agree with you 100% but we are talking free,,,,

    She was not trying to do anything to the account.

    I could see if she brought them a dead phone,, they may not want to risk putting a phone back in operation that was not intended to be in operation by the main acct holder,,, but it was one of two lines, and if they checked records they could see the phone was used recently.

    Trust me I work cs as well with auto parts, I have many stories,, but when we are talking free whether it is done by the boss at one of my accounts or one of his lackeys calling in, I still have to give it to them.
    04-29-10 04:57 PM
  16. Feeeeg's Avatar
    anyway back to the funny!

    Carry on!!!

    This thread is killing me!
    04-29-10 04:58 PM
  17. travelingfool's Avatar
    Carry on!!!

    This thread is killing me!
    Me too. It's killing my desire to ever call vzw cs, or for that matter even remain a customer.

    Posted from my CrackBerry at wapforums.crackberry.com
    04-29-10 05:01 PM
  18. Super_Mario's Avatar
    Me too. It's killing my desire to ever call vzw cs, or for that matter even remain a customer.

    Posted from my CrackBerry at wapforums.crackberry.com
    Please stop being a customer then. Leave. That way you can visit another forum. Then we can be free of the self-righteous arrogance that is TravelingFool.
    04-29-10 05:10 PM
  19. Rottenrow's Avatar
    Not something a customer did but related. I was working at the office and the boss said any customers who come for a will call MUST go to the will call window in the shop. So one day a guy walks in the front door (see where this is going yet?) and says he has a will call. I say "Sir, you need to go around the side of the shop to the will call counter"... He goes out to do this and since I am the only one there to help the will callers I run out the back office door and around to the will call counter just as he is walking up and I say "Can I help you?" He broke down laughing and so did I.
    04-29-10 05:15 PM
  20. Kimo91's Avatar
    i got one: i had a customer come in the store a couple of days ago angry and very distraught. she wanted her 2 month old blackberry curve 2 replaced through an AE (advanced exchange) because one of the silver stickers on battery cover fell off. it took all i had in me not to laugh in her face. not only was i trying hard not to laugh, my fellow employees including the repair techs tried their best. after she left we all fell out laughing.

    here's another that just happened yesterday: another very angry and distraught customer came in our sales/repair store demanding her brand new LG lotus elite get replaced because "the clear coat wore out just over a month and now my letters are fading" lol
    04-29-10 05:20 PM
  21. travelingfool's Avatar
    Please stop being a customer then. Leave. That way you can visit another forum. Then we can be free of the self-righteous arrogance that is TravelingFool.
    Way to represent your company. Bravo! You have exemplified excellent customer service and retention skills.

    Actually, I think I'll forward this thread to some upper echelon contacts in vzw corporate so that they can be aware of how their cs reps are representing their company. If they feel that this is a positive way to represent vzw, then so be it. I'll let them decide.

    Posted from my CrackBerry at wapforums.crackberry.com
    04-29-10 05:38 PM
  22. wiggy999's Avatar
    "mash the splat key" also known as press the star key... Hahaaaaaaaaaaa...that one made me cry I laughed so hard ) and the "should I change my potato" ?? LOLOL
    04-29-10 07:07 PM
  23. Super_Mario's Avatar
    Way to represent your company. Bravo! You have exemplified excellent customer service and retention skills.

    Actually, I think I'll forward this thread to some upper echelon contacts in vzw corporate so that they can be aware of how their cs reps are representing their company. If they feel that this is a positive way to represent vzw, then so be it. I'll let them decide.

    Posted from my CrackBerry at wapforums.crackberry.com
    HAHAHA ok. You are a fool!
    04-30-10 04:18 AM
  24. TheScionicMan's Avatar
    Tattletale...
    04-30-10 11:44 AM
  25. grahamf's Avatar
    My sister used to work for an AT&T (or Cingular, it was around that time) call centre (in Edmonton, AB, Canada), and she had one fairly funny story.

    One time a guy had called demanding why his phone was cut off (or why his bill was so high, idr), and my sister noted that he had used his dumbphone to tether, and used like 10-20gbs of data (no tethering plan), which he said was because he downloaded the Lord of the Rings Trilogy or something.
    04-30-10 07:02 PM
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