01-15-11 05:28 AM
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  1. akiva7777's Avatar
    I used to work on a toll road many many years ago and I have never met so many vile people with utterly disgusting mouths... People in suits driving 50k cars to workers in vans. I really realised how deep down people have zero respect for fellow humans and see nothing but corporate logos where my face should be.

    To give you an example people would go further than threatening behaviour.. Verbal assaults.. They would even wish death and cancer on mw and family members. I was called 100% every swear word.. Threatened and heard sarcastic comments hourly not even daily.. And was truely shocked 10 minutes into my first ever shift there and ever day after.

    Posted from my CrackBerry at wapforums.crackberry.com
    rediculouse!!!!! my wife worked for dtv, and had issues where people would be utterly disrespectfull, and wish horrible things hapen to her and us (her family.) and she was not allowed to disconect the call.

    I finaly drew the line and told her that we could do with out the money of that job the night she came home early crying ( crying was a fairly common occurance, but not comming home early from her shift ) talking about a guy that had "hoped that she had a husband and kids, and that he hoped that her husband was tortured to death infront of her and her kids, and that he hopes that her kids were raped, no she was raped, no the kids were raped infront of her, and then killed, before she herself was raped and killed."
    at that point, i said no more, you are not going back!!!!!

    she is much happier now that she doesnt have to deal with people like that
    01-04-10 03:44 PM
  2. IDsweetcheeks's Avatar
    I may be wrong, but I think under most cell phone contracts, the customer agrees to not be abusive or harassing toward customer care reps. If the lady had been warned twice by executive offices and many other times by other supervisors, termination was the logical next step. She was in breech of contract.

    If a similar situation happened to you, you should not have been fired @ all.
    I agree there... but I live in a "right to work state" and at the time at a call center where if you didnt put your nose where is dont belong then you weren't a "team player"
    01-04-10 04:18 PM
  3. IDsweetcheeks's Avatar
    rediculouse!!!!! my wife worked for dtv, and had issues where people would be utterly disrespectfull, and wish horrible things hapen to her and us (her family.) and she was not allowed to disconect the call.

    I finaly drew the line and told her that we could do with out the money of that job the night she came home early crying ( crying was a fairly common occurance, but not comming home early from her shift ) talking about a guy that had "hoped that she had a husband and kids, and that he hoped that her husband was tortured to death infront of her and her kids, and that he hopes that her kids were raped, no she was raped, no the kids were raped infront of her, and then killed, before she herself was raped and killed."
    at that point, i said no more, you are not going back!!!!!

    she is much happier now that she doesnt have to deal with people like that

    WOW... you know I knew someone at the previously mentioned call center who's wife also worked at Dtv...
    She had a customer blow an airhorn in the phone and she went permanently deaf.
    Guess whos NOT paying for cocular (sp) implants and never has to work again!?
    01-04-10 04:22 PM
  4. TheScionicMan's Avatar
    It's usually pretty obvious who has worked in these types of jobs and who doesn't have a clue about it. I always try to say Hello and thank you to the tolltakers, I try to be minimally intrusive when eating out and even apologize to CSR's for the rare occasion when I vent on them, too. Been there, been dumped on when it wasn't my fault....
    01-04-10 04:27 PM
  5. KC2UUZ's Avatar
    OMG!! ROFLMAO @ All of these. Several Years ago I was a field service technical specialist for "X" brand copier company. My Job was to assist regular techs on particularly troublesome machines, AND...to de-fuse hostile customer situations. Needless to say, I've encountered many a chowder head, or candidate for a haldol prescription. Technicians, as well as customers. Two Situation come to mind after reading this post.

    1. A , technican, spends four (4) days working on one machine. Finally, when the customer is ready to throw him and the machine out the 7th floor window. They call me. I walk in, open the service manual. The very first "quick reference item" is to check a switch to make sure it's not stuck. Sure enough, the switch is stuck. Technican insists he completed the repair procedure flow chart multiple times.....

    2. I'm called to an electrical engineering firm, the only information I have is that the machine is "constantly jamming". When I played voice mail tag with the customer for the better part of a day, before I finally get there. When I walk into the room, the $500,000 copier is completely disassembled, and broken down into boxes on the floor. The customer contact hands me a 4" thick binder with a list of percieved and actual faults with the machine. I excuse myself, step outside and, between uncontrolable fits of laughter I call my friend to witness this for himself. He arrives 10 minutes or so later, and we walk in together. I explain to the contact, that by disassembling the machine he has voided his warranty AND service contract. We can rebuild the machine at a $199 an hour T&M rate. It would take roughly 2 weeks to complete, if there were no problems. I was met with a look of utter horror and incomprehension....priceless.
    01-04-10 05:11 PM
  6. gotblackberry's Avatar
    wow...
    I got fired from AT&T contract at another center as a supe for just disconnecting the call on a customer like that!
    It was pretty awesome doing an on demand disconnect and disconnecting her call midsentence, or button press, whatever stage she was in.

    I may be wrong, but I think under most cell phone contracts, the customer agrees to not be abusive or harassing toward customer care reps. If the lady had been warned twice by executive offices and many other times by other supervisors, termination was the logical next step. She was in breech of contract.

    If a similar situation happened to you, you should not have been fired @ all.
    This is the case.

    What Are Verizon Wireless' Rights to Limit or End Service or End this Agreement?
    We can, without notice, limit, suspend or end your Service or any agreement with you for any good cause, including, but not limited to: (i) if you: (a) breach this agreement; (b) pay late more than once in any 12 months; (c) incur charges larger than a required deposit or billing limit, or materially in excess of your monthly access charges (even if we haven't yet billed the charges); (d) provide credit information we can't verify; (e) are unable to pay us or go bankrupt; (f) resell your Service; (g) use your Service for any illegal purpose, including use that violates trade and economic sanctions and prohibitions promulgated by any U.S. governmental agency; (h) install, deploy or use any regeneration equipment or similar mechanism (for example, a repeater) to originate, amplify, enhance, retransmit or regenerate an RF signal without our permission; (i) steal from or lie to us; or (ii) if you, any user of your device or any account manager on your account: (a) threaten, harass, or use vulgar and/or inappropriate language toward our representatives; (b) interfere with our operations;(c) "spam," or engage in other abusive messaging or calling; (d) modify your device from its manufacturer's specifications; or (e) use your Service in a way that negatively affects our network or other customers. We can also temporarily limit your Service for any operational or governmental reason.
    01-04-10 06:08 PM
  7. akiva7777's Avatar
    This is why I like working here........ among a few personal reasons. My wife was a bit nervouse about me getting a job here (I have a wee bit of a temper, and do not take being talked to like that on any levell........ oddly enough, i dont get it verry often). I told her after some of the training that we could disconnect a call, she looked flabergasted!!!! The look was proceless!!!!
    01-05-10 09:07 AM
  8. akiva7777's Avatar
    so here is a new one!!!

    while going through getting a verry rude (but funny) ladys email going on her new bb, I was told quite blatently that I am the reason that she is unable to recieve email. I am the reason that she hates the company, and it was strongly suggested, that I may just be the whole reason that the economy is in the toilet, and a distant realative may have been hitler.

    then while testing the email acount ( the lady ported over yesterday, and told me after adding her acount that that email should be comming through outlook)

    you mean this is not comming through outlook....unbeleivable.

    me: do you have the information for adding the email acount for outlook?

    no, no, i do not. but you will set that email up through outlook.

    me: with out that information, i will not be able to ad the email through outlook.

    fine my email still hasnt come through yet. are you needing me?

    me: no, not unless you want to test that email successfully, and make sure that you are able to send recieve.

    fine. im putting you down. in the flower pot

    I was waiting in the flower pot for 2 min. before dropping the call
    but really? a flower pot?
    01-05-10 12:26 PM
  9. IMP42's Avatar
    I had a carpenter call in during a job and set me down on a rotary saw table. At least he told me he was going to do it so I could take my head set off. When he got done three minutes later he said, "Could you hear that? That is the sound of a real job." I felt like puling the military card... But I couldn't bring myself to do it.

    Posted from my CrackBerry at wapforums.crackberry.com
    01-06-10 01:11 PM
  10. akiva7777's Avatar
    I had a carpenter call in during a job and set me down on a rotary saw table. At least he told me he was going to do it so I could take my head set off. When he got done three minutes later he said, "Could you hear that? That is the sound of a real job." I felt like puling the military card... But I couldn't bring myself to do it.

    Posted from my CrackBerry at wapforums.crackberry.com
    thats cool that he told you. this lady was irate!!!!! and the whole "reall job" thing....whatever. you should have pulled the mill card on him!!!! ive done construction, in all sorts of capacities....... havac, roofing, low voltage calbling...... direct hire through a company, subcontractor, and as a contractor. those lazy bums, i know how they work....... this is as much of a reall job as construction. and the mill trumps all!!!!
    01-06-10 03:34 PM
  11. pkcable's Avatar
    Yea but Chuck Norris could still kick the military's ***!
    01-06-10 03:36 PM
  12. tech_head's Avatar
    When angry and talking with customer support, I ask for a supervisor.
    "I'm sure you don't get paid for abuse. Your manager on the other hand does...."
    "If you can't help me, please put someone on the phone that can effect change."
    01-06-10 08:09 PM
  13. TheScionicMan's Avatar
    I was calling in for some support from one of our software vendors. The guy that took the call was constantly chomping on gum or was eating a head of iceberg lettuce. From the sound, it could have been either. About every 5-7 chomps, he would sniff his runny nose very loudly. It was making me so nauseous that I had to hold the phone as far away as I could and still hear his voice. This went on for 10 minutes! I wanted to say something but couldn't bring myself to do it. How would you guys handle that and/or have you ever been called out by a caller for something like that?

    (BTW, after the 10 minutes, he didn't get me the answer I needed, just the guy I needed to talk to for the answer... whose voicemail I got chucked to...)
    01-06-10 08:43 PM
  14. akiva7777's Avatar
    I was calling in for some support from one of our software vendors. The guy that took the call was constantly chomping on gum or was eating a head of iceberg lettuce. From the sound, it could have been either. About every 5-7 chomps, he would sniff his runny nose very loudly. It was making me so nauseous that I had to hold the phone as far away as I could and still hear his voice. This went on for 10 minutes! I wanted to say something but couldn't bring myself to do it. How would you guys handle that and/or have you ever been called out by a caller for something like that?

    (BTW, after the 10 minutes, he didn't get me the answer I needed, just the guy I needed to talk to for the answer... whose voicemail I got chucked to...)
    I dont chew gum, eat, or sniff my nose (at least not consciously) when on the phones. its gross, and im sure that any supe that listned in on a call would have called me on it...... I know this because i was one of the only ones that was able to eat on the floor with my old supe. I would hope that someone would call me on it..... and im always muting the phone when i have to sneeze or cough. I wouldnt want it done to me, so i wont do it to some one else!
    01-07-10 08:15 AM
  15. Wireless Vet's Avatar
    Yea but Chuck Norris could still kick the military's ***!
    Speaking of kick, we had a woman who drop kicked a netbook she was returning the other day.
    01-07-10 10:22 AM
  16. OldChristine's Avatar
    Well, today I got to excercise a little used power that Verizon Wireless has. I got to disconnect an abusive/harassing customer and charge her an ETF.

    I took the escalation and the customer just pressed buttons demanding to speak to executive offices, wouldn't let me speak, screaming, profanity, multiple things. She has been warned TWICE by executive office and scores of other times from other supervisors. She has called in 29 times. Today. Without stating her issue.

    I spoke w/ my sup and he OK'd that I terminate her service, charge the ETF -- and forward it to executive for review.

    Lady was nuts
    I was wondering why my phone wasnt working! Damn.. you win
    01-07-10 11:01 AM
  17. pkcable's Avatar
    Speaking of kick, we had a woman who drop kicked a netbook she was returning the other day.
    I would have said .... "ut oh, now you can't return it, it has physical damage!"

    I was wondering why my phone wasnt working! Damn.. you win
    Good one OC.
    01-07-10 11:24 AM
  18. OldChristine's Avatar
    lol Pk that's how I roll!
    01-07-10 01:48 PM
  19. gotblackberry's Avatar
    When angry and talking with customer support, I ask for a supervisor.
    "I'm sure you don't get paid for abuse. Your manager on the other hand does...."
    "If you can't help me, please put someone on the phone that can effect change."
    You'd be surprised who you actually talk to .

    Posted from my CrackBerry at wapforums.crackberry.com
    01-07-10 03:07 PM
  20. gotblackberry's Avatar
    I was wondering why my phone wasnt working! Damn.. you win
    Muahahaha

    Posted from my CrackBerry at wapforums.crackberry.com

    Posted from my CrackBerry at wapforums.crackberry.com
    01-07-10 03:09 PM
  21. IMP42's Avatar
    One thing about some customers (don't get me wrong not all customers are like this) that has always made me laugh is the sence of entitlement that some people feel. Like they are some how more important than other customers and should be given special treatment because they "pay *insert random dollar amount here even if it is not even close to the acual amount like we can't see how much they are really paying* and are not late on those payments." Good job you are fulfilling your part of the contract you CHOSE to sign.

    Wow, sorry bout that. Got on a bit of a rant there.

    Posted from my CrackBerry at wapforums.crackberry.com
    01-25-10 08:41 PM
  22. otaku2's Avatar
    A relative of mine calls VZ support for a problem with a landline phone:

    Relative: I can't get a dial tone.
    Support: Is this on the phone you're calling from?
    Relative: I want to talk to someone else.
    01-25-10 08:58 PM
  23. IMP42's Avatar
    I don't get it. Are you trying to make the rep sound stupid or your relative sound like a ****? "Are you calling from that phone/device" is a standard question reps ask on every call. You would be surprised how many times people call in saying they can't make phone calls yet they are calling you on that device. I know it sounds stupid, but you start to expect it when you answer a call.

    Posted from my CrackBerry at wapforums.crackberry.com
    01-25-10 09:11 PM
  24. blue_and_bold's Avatar
    A relative of mine calls VZ support for a problem with a landline phone:

    Relative: I can't get a dial tone.
    Support: Is this on the phone you're calling from?
    Relative: I want to talk to someone else.
    The only funny part about this is that you can actually reach vz support with no dial tone...
    01-25-10 09:50 PM
  25. OneWaySRD's Avatar
    Who would call Verizon and say "I can't get a dial tone"?
    01-25-10 10:10 PM
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