01-15-11 05:28 AM
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  1. gotblackberry's Avatar
    "Hi I'm just calling because my daughter called me and said her text messaging wasn't working."

    "Do you have her phone with you?"

    "No, I don't.."

    "Well..."
    05-30-09 07:23 PM
  2. Lady.Khrystal's Avatar
    "Hi I'm just calling because my daughter called me and said her text messaging wasn't working."

    "Do you have her phone with you?"

    "No, I don't.."

    "Well..."
    "My phone won't charge."

    "Ok. Can I see your phone and your charger, please?"

    "Why would I need to bring in my charger?"
    05-30-09 07:25 PM
  3. gotblackberry's Avatar
    So true, lol.

    "I'm having service problems in my house.."

    "Well are you in or near your house now?"

    "No? I didn't know I had to be"

    "Well it would be hard to tell if the troubleshooting works if you're not in the problem area."
    05-30-09 07:27 PM
  4. mrsFAB's Avatar
    Don't get me started on the BPK.....

    You have an option to put in your phone # or acct # to make a payment. There is not a day that goes by where someone won't say..."I don't know my account number!" *insert long blank stare here*


    Or "I don't know how to use the Bill Payment Kiosk." So you have to go over and READ THE DIRECTIONS TO THE CUSTOMER and walk them thru making a payment.
    05-30-09 07:37 PM
  5. crackalackberry's Avatar
    Don't get me started on the BPK.....

    You have an option to put in your phone # or acct # to make a payment. There is not a day that goes by where someone won't say..."I don't know my account number!" *insert long blank stare here*


    Or "I don't know how to use the Bill Payment Kiosk." So you have to go over and READ THE DIRECTIONS TO THE CUSTOMER and walk them thru making a payment.
    lol i hate the bpk with a passion
    05-30-09 07:39 PM
  6. gotblackberry's Avatar
    "It says Enter Zip Code...Should I enter my Zip code?"
    05-30-09 07:40 PM
  7. Lady.Khrystal's Avatar
    Or the customers who say "I don't want to pay on the BPK. I want to pay with a rep."

    Then I get to stare at them as they get huffy that they have to wait in a huge line to see a rep. Seriously, they coulda fumbled their way through the BPK in less time than the line wait time. :/
    05-30-09 07:45 PM
  8. snowgimp's Avatar
    Sales guy V. Tech guy is going to have me hurting from laughing all night long.
    05-30-09 07:57 PM
  9. rane4life's Avatar
    customer calling in to do esn change and of course when you tell them to dial *228 they always end up dialing # it keeps getting funnier every time
    05-30-09 08:02 PM
  10. BBThemes's Avatar
    ok then, after rolling around on the floor laughing for the last 6 pages, i thought i`d add some ive had over the last week or so

    me: hi there sir what can we do for ya
    cust: uh i was just wondering, is it ok for me to leave my phone turned on? or will that use up my minutes?!
    me: what??????
    cust: well if its turned on it uses the minutes up yeah???
    (at this point im thinkin someones a sandwich short of a picnic!)
    me: no sir, you only use your minutes when your speakin to someone on your phone
    cust: oh, ok then, iv had this fone for years and never knew that!!!!


    and another


    cust: hi there i`d like a 10 top up please
    me: ok, is that a voucher or swipe card topup
    cust: uh swipe please (hands over card)
    me: uh sir this is a O2 card! we`re vodafone, you`d need to go to the O2 store just a few doors down the street, jus head left outta the store and ya cant miss it
    cust: oh ok then
    then he proceeds to turn right outta the store!!

    and lastly


    customer walks in with a storm, and complains of poor battery life
    i hold down the bb key, and he`s got like every single app on the phone going
    he says `how did you get that screen up?!`
    i say oh you just hold the menu key, or hit the menu key and select switch app
    he says `oh does it multitask!!!!!!!!!!!!!!!`
    i mean seriously, please
    and then just to make things worse, after 5 mins of shutting down every app under the sun, he goes `oh i cant get this app to work`
    so im thinkin this guy needs help, not a bb, but think lets try be helpful
    me:what app you having trouble with?
    cust:well i found one in app store, but it wont work
    me: ok well jus show me what your doin an we`ll see whats up with it`
    cust launches app store, clicks on the app, and it goes to the my world screen
    cust: see it just wont start
    me: (at this point i just want to walk away, i mean i do have work to do) oh........



    an jus to show we aint no better, i come in doin afternoons, one of the girls goes `oh the printer on this till ent workin, iv called IT an they lookin into it` i say `i`ll ave a look if ya want (i do have an mcse and mcdst so kinda know what im doin) so i ave a look, and i turn round an say `do ya reckon it`ll work if we turn it on!!!!!!


    anyways keep postin an `il keep laughing
    05-30-09 08:16 PM
  11. talarogue77's Avatar
    Tons of examples of the dumb customers...what about the crazy customer though...
    Customer calls in stating the blkberry is deleting txt msgs/call logs etc..."I know you are going through my text msgs and sending them to other people!"
    --no sir. We don't have the capability to look into your phone. That would be a privacy issue--
    "Look you don't have to deny it because I know you're doing it"

    ....he goes on to list how he walked into this party & everyone was looking at him weird...because WE are forwarding them HIS txt msgs. Riiiighht.
    05-30-09 08:25 PM
  12. Hawkins's Avatar
    These are very funny. Thanks for the laughs.
    05-30-09 08:45 PM
  13. noaim's Avatar
    "Well eff you guys I'm going to Alltell!"

    Okay. See ya.

    hahahah this is really funny!

    hahahaah
    05-30-09 08:57 PM
  14. gvillager's Avatar
    Everyone should read some of the threads on the Verizon forums at New Cell Phones, CPO Cell Phones, Prepaid Cell Phones, Cell Phone Plans - Verizon Wireless.

    It's entertaining....
    05-30-09 09:37 PM
  15. Thickfreakness's Avatar
    A customer came in to the store for a warranty issue, the problem couldnt be duplicated, phone worked fine. Customer was adamant about the problem, we refused to fru him out and he didnt have insurance. The customer apparently overheard another rep telling another customer that the insurance will replace his water damaged phone. Customer leaves and goes home and figures that since we can find no reason to swap his phone out, that he would give us a reason. Customer proceeds to throw phone in his hot tub. Comes back to the store, phone is still dripping wet, slams the phone on the counter and says, "Now its damaged! I want a replacement!!" Informed customer that he didnt have insurance and that he has just voided his warranty and that now he would have to pay full retail for a new phone. Customer went crazy and slammed the phone on the counter. The phone busted into pieces and a shar edge flew up and gashed his forehead, right between his eyes. Blood started pouring down his face. When the manager offered to get him a band aid, the customer became even angrier. At that point, the manager called the cops, had him banned from the store. VZW sent him a letter informing him that if he returned to the store, he would be arrested for trespassing and that service would be canceled. When his wife saw the letter, she brought him by the store and forced him to apologize to everyone.
    05-30-09 09:52 PM
  16. Thickfreakness's Avatar
    "ma'am, the ringtones were downloaded on 2/12/09 at 1 am"

    "i downloaded those ringtones last year!"

    "ummm, no you didnt. You downloaded the only 2 ringtones on your phone on 2/12/09"

    "i was out of the country for half of february and i took my phone with me!"

    "Then how did you make and receive calls in Florida every day for your February bill cycle?"

    "I didnt"

    "well, somebody did because you used it everyday in the state of Florida. I can even see what city the call was originated from"

    "I was out of the country and my phone was with me. I'm not paying for these data charges!!"
    05-30-09 09:58 PM
  17. crackalackberry's Avatar
    A customer came in to the store for a warranty issue, the problem couldnt be duplicated, phone worked fine. Customer was adamant about the problem, we refused to fru him out and he didnt have insurance. The customer apparently overheard another rep telling another customer that the insurance will replace his water damaged phone. Customer leaves and goes home and figures that since we can find no reason to swap his phone out, that he would give us a reason. Customer proceeds to throw phone in his hot tub. Comes back to the store, phone is still dripping wet, slams the phone on the counter and says, "Now its damaged! I want a replacement!!" Informed customer that he didnt have insurance and that he has just voided his warranty and that now he would have to pay full retail for a new phone. Customer went crazy and slammed the phone on the counter. The phone busted into pieces and a shar edge flew up and gashed his forehead, right between his eyes. Blood started pouring down his face. When the manager offered to get him a band aid, the customer became even angrier. At that point, the manager called the cops, had him banned from the store. VZW sent him a letter informing him that if he returned to the store, he would be arrested for trespassing and that service would be canceled. When his wife saw the letter, she brought him by the store and forced him to apologize to everyone.
    Best thing on this entire thread. officially.
    05-30-09 10:55 PM
  18. doc69's Avatar
    Not a cell story but a cordless home phone story. I was in Walmart one day & this lady was asking some guy about cordless phones. He was telling her how much he liked his. So they got to looking at phones and she saw it said GTE, so she turns to the guy & asks if you had to have GTE service to use the phone.


    Another story not phone related. My dad was in Jewel one day buying 12 packs of Coke. They were on sale. A lady stepped up next to him to grab a case of Coke, which wasn't on sale. My dad precedes to tell her to buy two 12 packs cause they were on sale. She turns to him & says, ya i see that but they wanted me to bring a case.
    05-31-09 12:04 AM
  19. noaim's Avatar
    Not a cell story but a cordless home phone story. I was in Walmart one day & this lady was asking some guy about cordless phones. He was telling her how much he liked his. So they got to looking at phones and she saw it said GTE, so she turns to the guy & asks if you had to have GTE service to use the phone.


    Another story not phone related. My dad was in Jewel one day buying 12 packs of Coke. They were on sale. A lady stepped up next to him to grab a case of Coke, which wasn't on sale. My dad precedes to tell her to buy two 12 packs cause they were on sale. She turns to him & says, ya i see that but they wanted me to bring a case.

    the first one didn't suprise me but the second story WOW freaking wow hahaa
    05-31-09 01:09 AM
  20. cenloe's Avatar
    These are effing great! Too bad that all these stoopid people are nowhere near these forums to try and understand their stupidity.

    Similar story, I used to work for Ski/Snowboard shops and I had people that rented skis for the weekend, picked them up Thurs., then returned them on Monday, and said they wanted their money back because they didnt end up going.

    Or people saying that they wanted a refund on their rental because the edges on their skis werent sharp, as i shave fingernail off in front of them, not to mention their was 4 feet of fresh powder and didnt need sharp edges.

    The best is when she got pissed at me and asked for the manager, I turned around and then faced her again and said "Can I help you?"

    The look on her face was classic.

    OR

    The mom who wants to return her daughters skate shoes after months of use and beat up because they gave her daughter blisters ( i had the same shoe and it happened to me to) worst part about it was I had a mgr that was a dbag and folded because she started getting heated. PISSED ME OFF!

    OMG, thats crazy. Years ago I worked at a rental shop in Vail, thank God I never had any situations like the ones you described otherwise i would have been arrested for strangling some rich morons.
    05-31-09 02:00 AM
  21. PumpkinMomma1's Avatar
    The sad thing is too many folks own smarter-than-me phones. I call all these people calling you guys "having a ID 10 T issue- thats ***** put in technical terms!

    Posted from my CrackBerry at wapforums.crackberry.com
    05-31-09 02:23 AM
  22. brownieangel23's Avatar
    Roflmao, I can relate I work in customer service for a cable company and our customers are just as "special".
    Example 1 (one of my faves)
    I had a customer call to program his remote
    Cust: the red light won't stay lit
    Me: are you holding the tv and select button at the same time?
    Cust: No......... The directions say to press them simultaneously!!!!
    Me:LMAO

    Example 2
    Cust: I have a black screen on my tv
    Me: Is there a green light over the button that say power?
    Cust: No
    Me: Can you please press the power button?
    Cust: OMG it worked!!! What did you do?

    Example 3 (last one)
    Cust: My tv and cable box won't power on
    Me: Can you check that they're plugged in.
    Cust: Its plugged in.... But its not just the cable out we don't have any power in our house.
    Me: The cable box will not work if you have a power outage
    Cust: Oh I thought you could send me some power through my cable line.

    Posted from my CrackBerry at wapforums.crackberry.com
    05-31-09 02:29 AM
  23. jessieats's Avatar
    so i had a call the other day cust said that she does not under stand how she went over her five gig cap on her data card i asked ma'am do u use ur card to download music or movies she said no only porn i wanted to lol so hard but couldnt and told her she need to stop streaming porn so much bill was over a grand
    05-31-09 03:26 AM
  24. indywrestlingsuperstar's Avatar
    I don't actually work for VZW or even a phone company at all, a grocery store in fact. Heck, it's where I'm at right now and where I'm at when I browse this site.

    This happened earlier this evening, we currently have a Sale on Pepsi 12-Pack Products. Each 12-Pack is specially priced to $2.99 and when you buy 4 you get a 5th 12-Pack free when using the coupon out of our weekly add.

    Customer comes up purchasing only pop earlier, 4 12-Packs of different types of Pepsi. I inform the customer that he can go back and get an additional 12-Pack of any Pepsi product, literally FOR FREE!!

    He then explains that he recieved our weekly add in his News Paper and didn't want to pay extra money for purchasing a 5th 12-Pack which is why he didn't get it when he was back there selecting his choices. Thus he didn't bring in the coupon.

    I grabbed a stack of weekly adds from the office and cut one out and politely explained to him that he pays for 4 12-Packs which is what he had in his car, and the 5th is completely free. The only charge is a few cents of tax.

    The customer then "corrected" me stating that it would be an additional $2.99 for his 5th 12-Pack should he go back and get it. I point directly the coupon where it says "buy 4 get the 5th free, a savings of $3.00" which still made his total $12.00, to which he complained that he would have really liked to get 5 of the 12-Packs but he can't justify paying the extra money for the 5th one.

    I checked him out, rang it up as if he had a 5th 12-Pack, used the coupon, he paid and took his groceries out. I ran to get a 12-Pack, followed him to the parking lot (over-nights are NOT busy) and offered the 12-Pack as a complimentary gift for the confusion.

    He took it happily, and I simply shook my head.

    idiots.
    05-31-09 04:20 AM
  25. Seraph08's Avatar
    I had a great one yesterday and I am sure many of us have heard this numerous times in the last month.

    Cust: "Why would anyone buy a Blackberry from you today?"

    Me: Why wouldn't they?

    Cust: "Well you guys (Verizon) just got bought out by AT&T so I can just wait and get an Iphone, right?"

    Me: Not exactly (It took them 3 hours to talk me off the roof)
    05-31-09 08:49 AM
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