01-15-11 04:28 AM
1,313 ... 3738394041 ...
tools
  1. IDsweetcheeks's Avatar
    lol.. Blackberry tech support? And what center might you work in? Boise?

    We actually go ahead and take care of the customer's general CS issues. Why couldn't she just go over his bill before transferring if he insisted on further explanation?



    EDIT: My bad - looks like you work for a GSM carrier?
    Thats what I'd like to know. We're supposed to be a "one stop shop"
    I go over billing all the time... Im stuck in GIN queue half the time anyway; might as well make the best of it.

    oops didnt read the edit... still; shouldnt they have obliged the customer?
    10-01-09 07:42 AM
  2. Pasnthru99's Avatar
    i had a friend that carried a phone to the store and said it didnt work, his wife and daughter picked it up for him, he said he watched the girl turn it on then make a call with it, he grabed the phone from her and left the store, he told me he felt so stupid, he didnt realize that in order for it to work you have to turn it on, i still laugh about it sometimes.
    10-01-09 06:47 PM
  3. Jimjam456's Avatar
    i had a friend that carried a phone to the store and said it didnt work, his wife and daughter picked it up for him, he said he watched the girl turn it on then make a call with it, he grabed the phone from her and left the store, he told me he felt so stupid, he didnt realize that in order for it to work you have to turn it on, i still laugh about it sometimes.
    Thats awesome...I'd laugh at my friend all the time if he did that.
    10-02-09 10:51 AM
  4. itsthemusic's Avatar
    Thats awesome...I'd laugh at my friend all the time if he did that.
    I'd get a new friend.
    10-02-09 02:54 PM
  5. yelowsnomann911's Avatar
    I want to call and see if I can be on here as a moronic customer...tools

    Posted from my CrackBerry at wapforums.crackberry.com
    Why bother we already think your a moronic crackberry user, you don't need to be both?
    10-02-09 04:54 PM
  6. XxCrys16xX's Avatar
    I'm not quite sure if this story applies here, but it happened in a Verizon Store... See, my son was diagnosed with ADHD less then 6 months ago, so of course he is now a pharmacuetical guinea pig... on this particular day, the drug of choice didn't seem to be working so well...

    I was in the store talking to a rep about a brand new Samsung Omnia I had just bought and had replaced through warranty 3 times in the last 3 weeks, and was finally fed up with replacements. I was ready to change devices, which is how I came to be a blackberry owner!!! Well, my son was running rampant, pounding on this poor girls keyboard, unplugging her printer, laying under her desk... you get the picture...

    I was completely humiliated that I had to keep excusing myself from the rep, who was surprisingly calm about it and even laughed a little, in order to gain control of my son... Then he walked up under her desk, and she bent down and says "No-No, sweetie...don't play under there." and turning to me with a big smile she says, "I think your son just pressed the panic button...?" I was mortified!!! But the rep was smiling the whole time and in a very calm voice she says "Yup. He really did."

    So I grab my son and tell him the 'policey mens' are coming to take him away cuz he doesn't know how to behave in a store. It was just supposed to scare him straight, it wasn't meant to be cruel or anything. The rep laughs and says "actually, they really are coming." and when I turned around, South Carolina's finest were at the door!!! The manager came out and explained to the officer that it was a mistake, that a child hit the button, and the officer turns to me...

    "Ma'am can you tell me why your son was unsupervised long enough to buzz our station 5 times?" I'm sure my face went white, then he got a call and darted out the door...I turned back to the rep and apologized repeatedly, promising that next time I need to come in, I'd make sure I had a sitter...She just laughed and told me not to worry about it, that it had totally made her night!

    I don't think I've ever been so embarrassed in my life!!! But she enjoyed it, so I'm surprised her side of the story isn't up in this thread lol!!!
    10-03-09 12:13 AM
  7. blue_and_bold's Avatar
    Older pc, needing to install vzam. Simple call.
    I see its the full size pc card but don't bother to ask the person if we are using a laptop vs desktop. Turns out 20 minutes into the call and the horribly slow download it is a desktop, and she finally asks me where this card fits in here computer... She then tells me she doesn't have a lap top.
    !Facepalm! Ready to go home.
    10-06-09 01:42 PM
  8. tsguy52's Avatar
    Older pc, needing to install vzam. Simple call.
    I see its the full size pc card but don't bother to ask the person if we are using a laptop vs desktop. Turns out 20 minutes into the call and the horribly slow download it is a desktop, and she finally asks me where this card fits in here computer... She then tells me she doesn't have a lap top.
    !Facepalm! Ready to go home.
    Yeah I've learned to start with the basics with people. Even the people that sound like they know what they are doing may not..
    10-06-09 02:25 PM
  9. blue_and_bold's Avatar
    Yeah I've learned to start with the basics with people. Even the people that sound like they know what they are doing may not..
    Yeah shouldn't have assumed normally I always ask just spaced it and then paid for it in the end.
    10-06-09 02:26 PM
  10. abnorml1's Avatar
    I got a call from a Blackberry customer that was having browser issues, I told her I was going to send her Service Books, to which she replied with, "I don't need no books! I've had a blackberry for 5 years!"
    10-06-09 02:43 PM
  11. blue_and_bold's Avatar
    I got a call from a Blackberry customer that was having browser issues, I told her I was going to send her Service Books, to which she replied with, "I don't need no books! I've had a blackberry for 5 years!"
    Ah these people are great
    Just tell her you will send em fedex and she has to be home to sign for them!
    10-06-09 02:54 PM
  12. modifyer's Avatar
    I had a lady seriously B***H me out cause she wanted an 800 number to call from her cell phone... i offered 611 from the cell is free and she screamed back that she "couldn't remember the number, I keep dialing 600"...
    (really!?! and you want 10 digits to remember?)
    10-06-09 03:50 PM
  13. Clouce's Avatar
    I love customers who use the

    "I pay a lot of money for my bill a month, what do you mean its not replace free if I break it!?"

    I pay a lot for my car payment every month, if I crash it into a tree Nissan isn't giving me a new one...
    10-06-09 10:09 PM
  14. Clouce's Avatar
    Making fun of your customers is immature behavior. All of you: are your lives so shallow and empty that you feel the need to post in "Things that customers say that just make us laugh???" Or are you so miserable with your job that this is the only way to get stress relief? If so, find a better, more constructive way to vent. Do your job a little better and start a thread: “Irate customers I have made friends with!”
    Is your life so shallow and empty you have to write an essay of insults excusing the behavior of people treating PEOPLE in a way that is in no way excusable?
    10-06-09 10:40 PM
  15. Dr_Strangelove's Avatar
    Customer comes in the other day, upset about her bill. Asking a few questions, I quickly determine that she is upset because "it came too quick". She opined that she should not have gotten a bill for several months. What?

    Turns out she was one of the few whose billing cycle hit a day or two after she activated service, and she received a bill about a week after activation.

    Even after explanation, the customer left angry, essentially because she had received a bill.
    10-06-09 10:41 PM
  16. modifyer's Avatar
    I also had a lady call me up to help program her phone (waaaaayyyyy back in the day)...
    me: who makes your phone
    cust: sony
    me: what is the model number (there were about 2 at the time)
    cust: it dosen't have the model number on it
    me: what does the display look like
    cust: it dosen't have one
    (the only cell phone we had at the time that had no display was a JRC phone... yes... ok... i have referenced the 'back in the day' part)
    I was thinking that maybe she is confused, thinking it was a sony, and had her start trying the JRC programming code. no luck... after about fifteen minutes.
    me: ok, so it is not responding to the codes we are punching in.
    cust: it does not even beep
    me: does the light flash red three times?
    cust: it flashes
    me: (excitedly) IT DOES? IT FLASHES THREE TIMES!?! (wooo hooo! almost done!)
    cust: no... only once. when i push the buttons.
    me: Uhhh...
    (thinking the cust is activating a phone from overseas)
    (a sour note ricoched off my cerebral cortex, i tasted butterscotch for a second [have no idea, i hate butterscotch])
    me: ma'am... ....?!?...
    me: what are the numbers on the phone? they should be, from the top left 1, 2, 3, 4, 5, 6, 7, 8, 9 then what is on the bottom row ?
    cust: aux, 0, and Enter
    me: ma'am does this phone look like a tube someone has stepped on towards the top of the phone?
    cust: yes, it does
    me: can you point it towards your TV and press the power button?
    cust: wha?.. oh, sure.... <<<HARD PAUSE>>>
    cust: OH MY GAAAWD WE HAVE BEEN PROGRAMMING MY TV REMOTE!!!!!! <<<click>>>
    I think you can still see the faint scars of TREWQ on my forehead from the impact...
    10-06-09 11:05 PM
  17. modifyer's Avatar
    I hope you all have a sense of humor (those of you with humor error 404, smile and nod).
    I work for a call center and love my customers (I do... my coworker... eh, not so much when some become annoying).
    we have coined terms for special customers that call:

    Label: F*** **** - people calling about less than rational issues (i.e. how can I stop my son from going to porn sites on his computer; how can I unlock the BB to use it on another carrier, since the info i got from the internet...blah blah; etc...)

    Label: Click **** - people calling about reasonable issues that will not allow us to coach them or walk them thru a known sequence of steps to resolve their issues due to their incessant need to find their resolution first (acting like rats with levers attached to a cocaine pellet release) and then inevitably delete something and ask what to do.

    Label: Tech **** - People that will not listen to our troubleshooting due to the amount of YEARS they have been a computer programmer; network engineer; network architect; deity of incredible useful knowledge building your computer from duct-tape, string and chewing gum (soooo MacGyver'd); basically those who know it all... still call... us. (these are probably the most infrequent of all calls since they levitate on a motherboard made of pure knowledge and cant reach the phone from there).

    Again, I do love my customers and this is only a small fraction of the calls we experience, but, seriously folks... Really?!?
    10-06-09 11:56 PM
  18. roxy surf's Avatar
    This doesn't involve customer service or a customer, it involes my own stupidity... A few days ago I was talking to a friend on the phone (I'm not usually talking, I usually do a lot of texting). Anyway, I realized my blackberry was missing so I'm on the phone freaking out to my friend looking for the thing, sure enough after 20minutes, I realized I was talking on it! That is the day I realized that I had finally lost my mind lol. Anyway, I work as a server in a restaurant and deal with many many crazy customers so I can appreciate this whole thread...lol
    "waitress! My coffee is too hot!". Ugh
    Posted from my CrackBerry at wapforums.crackberry.com
    Last edited by Roxy Surf; 10-07-09 at 12:06 AM.
    10-07-09 12:02 AM
  19. NVR2ND's Avatar
    I love customers who use the

    "I pay a lot of money for my bill a month, what do you mean its not replace free if I break it!?"

    I pay a lot for my car payment every month, if I crash it into a tree Nissan isn't giving me a new one...
    I end up explaining how insurance works at least 3 times per day. Why would I need to pay a deductable? This Storm only cost me 50bucks. Then I have to get into why it only cost $50 bucks, and the customer wants to sign another agreement when they are only 3 months into the first one.
    10-07-09 09:57 AM
  20. Rhizzlebop's Avatar
    I LOVE this thread. I'm new here. I've never sold phones, but I used to work retail at Best Buy and I have a few crazy run ins. I'll get to a couple of those later.
    I KNOW cell phones salespeople get a lot of crazies, but I will have to agree with a few here who say they basically can understand people going to the store ready to fight because they've had a legitimate bad experience before.

    Here is what happened to me. I'm sure a rep or two will chime in that I was wrong, but oh well.....such be it.

    About 7 years ago, I signed up for verizon. A friend of mine told me if you call in 14 days and explain that you found a better deal, they would cut you a better price to keep you. I did just that. I wasn't rude, or mean, just discussed, laughed, talked, and got like an extra 25% off my monthly bill. I always keep my phones a long time. so, I kept that phone almost 3 years. When I went in to upgrade, I discussed with the sales guy going to a larger minute plan. I explained to him that I had a discount on my account and I did not want to lose it. Rather than lose it, I'd rather keep my current plan. He checked the system and said the discount was tied to my account, not my plan so the plan didn't matter. I decided to do the upgrade, and as we're checking out, I ask again, are you SURE, there is now ay I'll lose my discount by changing this plan?
    rep "No, its tied to your account, so it'll be the same."

    Sure enough, I get my first bill, and the discount is gone. I go in, find my rep. He remembers me.
    He says ok, I'll fix it. He says, who do you work for?
    I said, thats irrelavent, but its ****. (My job didn't have any discount...it was just a personal discount on my account remember).
    I explained to him my discount wasn't related to my job.
    The look on his face was that of "oh ****".
    So, he says he can get it back somehow.
    He tries, gets a the manager, they can't fix it.
    He tells me to come back in a couple days and he'll have a resolution. Tells me what days he works.

    I go back later, hes not there (when hes supposed to be). I call back to the store later, leave word to call me. No call.

    After another 2 weeks of chasing him, I called and left word, that if he didn't call me back, I'd be at the store on friday, and I wont be leaving until we speak face to face. He can ignore me if he wants, but I'm coming back in.

    He calls back later that day oddly enough. Finally, he says, there is nothing he can do to fix the discount. I said, well just put it in that I work for some company that has a discount. He says he can't. I said, ok, well, I figured up what the discount would save me from the time Ir esigned this contract till it expires in 24 months, so just apply a one time credit to my account for that amount.
    He says he'll have to get someone higher. I end up speaking with the regional manager for SC a couple days later and explain it all to him.

    Finally, a couple days after that, he calls back and says he can do half of that, but thats all he can do. I told him to go ahead, I'll take half cause I'm tired of fighting. Pretty much the end.

    I hate it when people say they know crap, and they have no idea, and are too good or "smart" to check first before pulling crap out of their Butts.
    10-07-09 09:55 PM
  21. aceswildtru's Avatar
    I also had a lady call me up to help program her phone (waaaaayyyyy back in the day)...
    me: who makes your phone
    cust: sony
    me: what is the model number (there were about 2 at the time)
    cust: it dosen't have the model number on it
    me: what does the display look like
    cust: it dosen't have one
    (the only cell phone we had at the time that had no display was a JRC phone... yes... ok... i have referenced the 'back in the day' part)
    I was thinking that maybe she is confused, thinking it was a sony, and had her start trying the JRC programming code. no luck... after about fifteen minutes.
    me: ok, so it is not responding to the codes we are punching in.
    cust: it does not even beep
    me: does the light flash red three times?
    cust: it flashes
    me: (excitedly) IT DOES? IT FLASHES THREE TIMES!?! (wooo hooo! almost done!)
    cust: no... only once. when i push the buttons.
    me: Uhhh...
    (thinking the cust is activating a phone from overseas)
    (a sour note ricoched off my cerebral cortex, i tasted butterscotch for a second [have no idea, i hate butterscotch])
    me: ma'am... ....?!?...
    me: what are the numbers on the phone? they should be, from the top left 1, 2, 3, 4, 5, 6, 7, 8, 9 then what is on the bottom row ?
    cust: aux, 0, and Enter
    me: ma'am does this phone look like a tube someone has stepped on towards the top of the phone?
    cust: yes, it does
    me: can you point it towards your TV and press the power button?
    cust: wha?.. oh, sure.... <<<HARD PAUSE>>>
    cust: OH MY GAAAWD WE HAVE BEEN PROGRAMMING MY TV REMOTE!!!!!! <<<click>>>
    I think you can still see the faint scars of TREWQ on my forehead from the impact...
    This one might take the cake.
    10-07-09 11:44 PM
  22. Rapid Dr3am's Avatar
    I never worked on mobile telephony, but I have dealt with residential telephony.

    Popular ones where:

    "Can you try another handset on the line and see if you have a dialtone?"
    "I have 3 phones of this, it's cordless. None of them work"

    "I think my phone is being tapped by police/mi5/government/aliens/etc"

    "I have caller display, CLI Block, 3 way calling, voicemail, call forwarding, call barring, etc and they don't work!"

    "I have call barring on my line, and my 13 year old daughter has phoned all of her friends of my line because it doesn't work!"
    "Let me check, this for you. Can you confirm your call barring PIN?"
    *shouts daughter and says "x what's the PIN to use this phone?" and then tells me.

    I also worked TV support and that was even funnier, you would ask people to cut the power to the STB and it would drop the phone call as they were cordless.

    One girl had a customer who thought the little red light on their STB was a camera and kept saying "You are spying on me, can you see me dancing?"

    We used to sell adult channels after 22:00 so people would phone up and try and pretend they were buying a sporting event or things, you would sometimes get guys buying films with just men in and the account would say "Mrs can deal" and would keep asking if the bill will say the name of what they were watching.
    10-08-09 03:21 AM
  23. phone9's Avatar
    (edited out - didn't notice this was only for phone service reps)
    Last edited by lsPhone; 10-08-09 at 05:36 AM.
    10-08-09 05:25 AM
  24. gosfaba2x2's Avatar
    So customer buys an aircard...calls in because they can't connect to the internet...

    "what type of lights do you see on the card"
    --none--
    "Oh well take the card out of the computer and put it into another usb port please"
    --it's not in the computer--
    ...ookay
    --well it's a wireless aircard so it should work wirelessly right?--

    *silence*


    --My email isn't working on my phone--
    "What type of email account do you have"
    --Oh I don't have one but I just bought this BlackBerry--
    "So you don't have an email address?"
    --I shouldn't need one. The guy at the store says the emails just come to the phone, but I haven't gotten any emails--

    I literally just fell out of my chair laughing. Glad no ones at work yet.... I'm a CSR too
    10-08-09 06:02 AM
  25. gosfaba2x2's Avatar
    Okay so this is kinda the opposite of what ppl are going for but it’s funny. So I was in a Best Buy Mobile store in a mall talking to the guy and trying to convince my friend to get the Bold over the 3gs. This was two days before the release of the tour and I as talking to the dude about it. Long story short he brought the box out we looked at it, then his manager comes over and says **** it lets open it. Right then my other friend rolls in and starts complaining about how we don’t need smart phones. The BBM guys looks at him, looks him over (no lie he's emo), and with out missing a beat says "and what phone do you have? a F***ing Razr? Close Envy 2. Couldn't stop laughing.
    10-08-09 06:51 AM
1,313 ... 3738394041 ...
LINK TO POST COPIED TO CLIPBOARD