01-15-11 04:28 AM
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  1. gotblackberry's Avatar
    I would shout next and see how fast they get off the phone then. I do it with er patients all the time. If they are on the phone when 3 come get them for their xray they go to the bottom of the pile

    Posted from my CrackBerry at wapforums.crackberry.com
    People think waiting rooms for Verizon stores are bad... trying going to an emergency room.
    07-02-09 05:58 PM
  2. gotblackberry's Avatar
    I had one yesterday..

    Customer called in wondering where his rebate was, said it has been three months. I checked and it said that it was never submitted. I asked him if he made copies of the stuff he mailed in and the customer said, "I was never told I had to mail anything for my mail in rebate.."

    ......
    07-02-09 05:59 PM
  3. gettinthere's Avatar
    I had one yesterday..

    Customer called in wondering where his rebate was, said it has been three months. I checked and it said that it was never submitted. I asked him if he made copies of the stuff he mailed in and the customer said, "I was never told I had to mail anything for my mail in rebate.."

    ......
    I had a lady mail her rebate to me at my store. This was after I highlighted the address that it needed to be sent in to.

    And it was postmarked 3 weeks after expiration.
    07-02-09 07:13 PM
  4. crackalackberry's Avatar
    Ok here is one, and not even about a customer! (really...) Cust comes in, was informed by a rep that she could access a site on her Storm that used Flash. as we all know, Adobe hasnt yet created a mobile version of flash, so it wouldnt work... My co-worker came up to me about the situation and i told her "nope, cant do it. Blackberries dont support flash." This is the same rep that asked me 3 straight days how to recover a lost web browser.

    So what does she do? Spends an hour with the phone trying to get it to work. idk if she was trying to prove me wrong or what... then asked me what we could do. *beats head against wall*
    07-02-09 08:01 PM
  5. Chrisb06's Avatar
    Women walks into busy store with tech dept, goes up to manager at the front to be signed in and says, "Can you help me, My vibrator isn't working" Almost died laughing!! lol
    07-02-09 08:59 PM
  6. lastraid's Avatar
    Women walks into busy store with tech dept, goes up to manager at the front to be signed in and says, "Can you help me, My vibrator isn't working" Almost died laughing!! lol
    D cells isle 9 at home depot
    07-02-09 09:29 PM
  7. TheScionicMan's Avatar
    Women walks into busy store with tech dept, goes up to manager at the front to be signed in and says, "Can you help me, My vibrator isn't working" Almost died laughing!! lol
    On the Howard Stern Show last week, they talked about an iPhone app, I think it was called iPleasure, that would turn the vibrate function of the phone on...
    07-02-09 09:43 PM
  8. gotblackberry's Avatar
    I had a lady mail her rebate to me at my store. This was after I highlighted the address that it needed to be sent in to.

    And it was postmarked 3 weeks after expiration.
    07-02-09 10:44 PM
  9. gettinthere's Avatar
    I pretty much did exactly that. I call it the Picard.
    07-03-09 04:32 PM
  10. crackalackberry's Avatar
    Customer today bought an env2... requested block on everything but voice. Whats the point in getting the env2 without even txt?
    07-03-09 04:37 PM
  11. gotblackberry's Avatar
    Customer today bought an env2... requested block on everything but voice. Whats the point in getting the env2 without even txt?
    about the same point of a bb without data
    07-03-09 04:57 PM
  12. Pickman's Avatar
    This is a funniest responce that I got from a VZW rep.

    "What is the mobile number that you got beef with?"

    .....best reposnce I have ever gotten from Verizon.
    I'm in the tradition of asking people to swipe their card at the counter with "Fire at will."
    07-03-09 05:01 PM
  13. camoko's Avatar
    I just read every post in this thread. Thanks everyone! great read...

    Went to the Verizon store a few weeks ago to upgrade my wife's phone. As i wait there at the desk a guy with a Storm walkes up. We started talking and he had one of those hard plastic shells on his phone. He askes me what the best way to clean the cover would be. I jokingly told him to just throw it in the dishwasher.
    2 days later I get a call from my CSR at the store (friend of mine) telling me that same guy just came to the store to replace his Storm with water damage. Can you guess what happened?
    07-03-09 11:01 PM
  14. Somebody_Someone's Avatar
    or my personal favorite:

    "I get no reception at my house! Your service is terrible! I'm canceling!"
    "Has the service ever been good in your home?"
    "No! Never!"
    "Oh ok. Well I see you've been with us since 2004 and you just upgraded...have you recently moved?"
    "No!"
    Ugh...really?

    Hope to see some more gems posted here soon!
    both at my former home and teh new one i moved into had crap service and their little USB internet thing had terrible speed....dial-up was faster, no joke.

    the only reason i stayed with verizon was the Storm. i absolutely love the "CLICK" touchscreen. i won't touch another touchscreen phone without the "click" feature...either way, i'm unlocking my phone for use with T-Mobile(hopefully)

    great thread btw...
    07-04-09 12:36 AM
  15. jessieats's Avatar
    ok i work in a call center for sprint why do customers call us dumb for them not knowing how to work there phone like when u say go to the icon that looks like a wrench and they go do u know wtf your doing idk u called me what do u think ? does anyone else think like this ?
    07-04-09 03:46 AM
  16. lindaktracha's Avatar
    Aww man, I could go all day. I work in a Vegas retail store, so we get lots of Vodka/toilet/ water damaged phones....

    cust my phone doesn't work and hands it over
    me i start to troubleshoot, remove the battery to chk for water damage
    cust i dropped it in the toilet this morning and its been dead since
    me i give him the evil eye, hand him his phone, douse my hand w purell and have him call Asurion.
    R u frkn kiddn me! seriously ppl!

    Cust my Storm doesn't work and hands me his phone
    me i start to troubleshoot and notice his wallpaper is a montage video of multiple vaginas of different shapes and sizes.... mmmmm yea, no!
    i hand him his phone and tell him that I'm connecting him with tech support


    cust my phone doesnt turn on
    me start to t/s, verify water indicator and proceed to tell cust her phone has water damage
    cus there is no way! I have never dropped it in water
    me when did the problem start
    cus yesterday, I was skiing in Cali
    me did you have your phone on your?
    cus yea, i had to put it in my pocket because i kept falling as i skiid down the slope
    the customer behind her said, "well, you know, snow melts into water".
    *blank stare*
    wow!
    07-04-09 04:25 AM
  17. lindaktracha's Avatar
    Oooh, I got another one for ya...

    Cust came into store and upgraded his phone. He purchased a car charger too. He was the sweetest customer ever, I even showed him how to send his first text message.
    He comes back 3 hours later, furious, cussin', and approaches my counter. During the time, I was helping another gentleman. The irate customer starts wailing at me, cussing at me, screaming about his effn phone, and the effn charger, and how i'm an mfin this and that... blah blah blah.

    Well, apparently this boy genious decided to stick the car charger in the wall socket and hurt his hand. So he came back to the store to "chew me a new one". The ****** actually made me cry. At this point, the guy I was actually helping at the time, started yelling at him. And told him that if he didn't quit his bit**n, he was gonna kick his *** and make him apologize. That put an instant smile on my face. Unfortunately, my manager stepped in and the security guard escorted boy genious out the store.
    **Argh, woo saaaahh....****
    07-04-09 04:47 AM
  18. lindaktracha's Avatar
    Hahhahahahah priceless!
    07-04-09 04:50 AM
  19. lindaktracha's Avatar
    Agreed. I love the customers who think we're out to get them or that because they've been with us for a certain amount of time they deserve to not pay overages or because we're a coporation (oh those damn rich evil corporations) that we shouldn't charge overages or we should bend over for the customer and always make sure everything is perfect. We should also do everything for them, they shouldn't have to monitor their own minutes, their own bills, or features. We should do it for them. We should open up two new call centers and call customers who are going over their allotments. We should credit just because you've been a great customer for 5 years. Well sir, we've been a great provider for 5 years, mind paying us extra every month just because we do that, becuase when I credit you I am in fact paying you to be a customer and I'm sorry if we did that to all our customers we wouldn't be in business.

    /rant.
    ///////
    Don't you love how customer's always say, "why didn't you call me to tell me I was going over", and then i reply... because you opted out of receiving any phone calls from Verizon, blocked your texting, and never check your account online.
    07-04-09 04:56 AM
  20. jessieats's Avatar
    i was in vegas for the weekend my berry never left my side but yet again it never left my pocket i saw a person lose there phone out there hand on the ride in front of new york new york i kinda lol cos i know he was going to a store /call center and blame someone but him self
    07-04-09 05:00 AM
  21. jessieats's Avatar
    oh and when they start cussing and u did this to my phone fix it ok so i put a lock code of numbers on ur phone that u own and its ur phone but i have magic powers and put a lock code if i had these powers why would i be working here hmm. if i forgot my lock code and it tells me to type blackberry should i do that me thats the only choice u have
    cust am i going to lose my stuff
    me yes
    why cant u fix it so i cant
    me cos i dont know ur lock code and well u chose to put a lock code on it and never back ur stuff up
    07-04-09 05:05 AM
  22. lindaktracha's Avatar
    As a customer i thought this was funny:

    The tour was announced today officially as being available on verizon on the 12th.

    I walk into the nearest VZW store and ask if they will be getting the Blackberry Tour on the 12th like i read. The nice young lady just cocked her head, and replied "the blackberry what?" I calmly replied, "the blackberry tour, it has been announced officially by verizon for release in the coming month." blank stare. She then proceeds to give me immense amounts of attitude and tells me the only info i could possibly find is online...


    Am i crazy for thinking that since the device is now official they should at least know something? lol
    ////
    Two answers on that one....
    1. If its a dealer store, I don't think they get the info via email/Outlook because they are not a corporate store.
    2. As a direct employee, I did receive the info, but got conflicting statements from mgmnt as to what we can actually tell customers. Even though people can go online at vzw.com, read all about the tour, pricing, features, pre-orders, etc... I know, it souds dumb, but sometimes it is that way in the Verizon world. Go figure...
    07-04-09 05:23 AM
  23. lstarr's Avatar
    IQ test... although i like the idea, it would really kill my sales!

    My fav. has to be, Premium Texts, cause no one in the history of time has ever signed up for them yet they are on everybodys acc. lol
    07-04-09 09:09 AM
  24. ShimmyShine's Avatar
    Okay I work for a computer company and we had a pretty funny experience.

    We had to go to a company's office to help a lady with her computer, she claimed her mouse and keyboard weren't working. When we got there we asked her to do the login with her keyboard, just to show us it wasn't working. She then went on to type in her username and password, once it worked she was so shocked; she said "Oh! I didn't think it would work." at that time I asked "Why didn't you think it would work?", she then said "Because there are no wires going from my keyboard and mouse to my computer"... It was a wireless keyboard and mouse, and she assumed that it wouldn't work because there are no wires.. Lol
    07-04-09 11:22 AM
  25. gotblackberry's Avatar
    ///////
    Don't you love how customer's always say, "why didn't you call me to tell me I was going over", and then i reply... because you opted out of receiving any phone calls from Verizon, blocked your texting, and never check your account online.
    This a QFT..
    07-04-09 01:00 PM
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