01-15-11 04:28 AM
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  1. J T Raven's Avatar
    I love being the only IT weenie in the office.
    Lol I know how that feels
    06-16-09 04:35 PM
  2. Michael Hepples's Avatar
    I can't understand english and I want the people that call me to speak spanish.... um yeah is their something wrong with that??? the guy was expecting his phone to translate everything for him....
    If he's looking for a phone that will translate speech automatically for him, he should look into one of these:

    Pomegranate | NS08
    06-16-09 04:37 PM
  3. LDubs's Avatar
    sweet, what is that pomegranate thing?
    06-16-09 04:52 PM
  4. gettinthere's Avatar
    Happeneing as I type this.....she thinks I'm looking something up.

    Me: "You don't have insurance, and you're past the 1 year manufactuer's warranty."
    Lady: "These phones should come with a warranty!"
    Me: "Ma'am, they do. It's a 1 year warranty. You have had your phone for over a year. "
    Lady: "I spend thousands of dollars with you! Warranties and insurance are a scam and all you do is rip us off. I've had these phones for 13 months, this shouldn't happen!"
    Me: "The insurance would've covered everything going on with this."
    Lady: "Well if the insurance would have covered it then you have to replace my phone."
    Me: "Ma'am once again you have had your phone for 13 months, the warranty is 12 months."

    *She just left*

    Lady then rants for 5 minutes to whoever will listen and asks for VZW corprate's phone number. Manager gladly hands over the number and she begins to storm out.
    Me: "Have a nice day!" And I wave at her as she leaves.
    06-16-09 05:21 PM
  5. TwinsX2Dad's Avatar
    Evidently, a $1.50 processing fee for a cash bill payment warrants a temper tantrum from a 45 year old man.
    While I can see someone blowing this out of proportion, I find it counter to good customer service.

    It is against the terms & conditions of Visa/MasterCard/Amex/Discover to levy a surcharge for accepting credit cards, yet there are American companies that charge a fee for accepting American currency in America?

    It isn't like the guy needed an exhange fee charged for paying with pesos or yen.

    In my mind, that reduces said company to the level of check-cashing/payday loan ripoff stores.

    So maybe I can agree with the guy's sentiment.

    You can rationalize it all you want, but that is flat-out wrong.

    Posted from my CrackBerry at wapforums.crackberry.com
    06-16-09 05:49 PM
  6. tulsastorm's Avatar
    These are great & coming from someone who works in healthcare I can totally relate to this. One of my all time favorites is the patient who has open heart surgery & asks afterward why his chest hurts. Ummmm, let's think for a second, we took a saw & cut your sternum in half then wired it back together & glued the skin back together. Gee, I have no idea why your chest hurts sir!
    06-16-09 07:07 PM
  7. Fire-Detention's Avatar
    ok very cool.
    06-16-09 07:16 PM
  8. gotblackberry's Avatar
    Agreed. I love the customers who think we're out to get them or that because they've been with us for a certain amount of time they deserve to not pay overages or because we're a coporation (oh those damn rich evil corporations) that we shouldn't charge overages or we should bend over for the customer and always make sure everything is perfect. We should also do everything for them, they shouldn't have to monitor their own minutes, their own bills, or features. We should do it for them. We should open up two new call centers and call customers who are going over their allotments. We should credit just because you've been a great customer for 5 years. Well sir, we've been a great provider for 5 years, mind paying us extra every month just because we do that, becuase when I credit you I am in fact paying you to be a customer and I'm sorry if we did that to all our customers we wouldn't be in business.

    /rant.
    06-16-09 07:57 PM
  9. fanjelz's Avatar
    thank you, I love these.
    I was in a corporate store and this couple next to my family is upgrading phones and the employee is trying to save them some money on minutes (down from 2100 to 1400) and add unlimited texting, because they are grabbing EnV2s for themselves and one for they 13 year old daughter. They stop the rep, mid sentence, to ask my 16 year old son (wearing a Slipknot t-shirt, black jeans and not looking like an employee), if he thinks their 13 year old would use the texting. He smiled at them and said yes ma'am, and I am sure your rep can help you with the details. ............. I am still trying to get that one.
    06-16-09 08:30 PM
  10. scurvydlicious's Avatar
    thank you, I love these.
    I was in a corporate store and this couple next to my family is upgrading phones and the employee is trying to save them some money on minutes (down from 2100 to 1400) and add unlimited texting, because they are grabbing EnV2s for themselves and one for they 13 year old daughter. They stop the rep, mid sentence, to ask my 16 year old son (wearing a Slipknot t-shirt, black jeans and not looking like an employee), if he thinks their 13 year old would use the texting. He smiled at them and said yes ma'am, and I am sure your rep can help you with the details. ............. I am still trying to get that one.
    Maybe they assumed your son was young and was also assuming if he texts often, their teenager would probably text often as well?
    06-16-09 08:54 PM
  11. Rob FDIinc's Avatar
    I am going to go the opposite direction here. I actually posted this event about a month ago so I will do a condensed version. I was out fishing and due to unforseen circumstances the curve went over the side in about 1300 feet of water. Called ATT to tell them i lost the phone and the CS rep wanted to turn off the phone and set me up with a whole new account including a phone number. I had to tell him 3-4 times that 12 miles EAST of Miami Beach is WATER! Very deep water and that the phone will never be found so just replace it since it was insured and lets call it a day
    06-16-09 10:24 PM
  12. angelalynn79's Avatar
    I am going to go the opposite direction here. I actually posted this event about a month ago so I will do a condensed version. I was out fishing and due to unforseen circumstances the curve went over the side in about 1300 feet of water. Called ATT to tell them i lost the phone and the CS rep wanted to turn off the phone and set me up with a whole new account including a phone number. I had to tell him 3-4 times that 12 miles EAST of Miami Beach is WATER! Very deep water and that the phone will never be found so just replace it since it was insured and lets call it a day
    Just be glad they didn't tell you that your insurance doesn't cover water damage.
    06-16-09 10:39 PM
  13. scurvydlicious's Avatar
    Just be glad they didn't tell you that your insurance doesn't cover water damage.
    Asurion covers water damage.
    06-16-09 10:45 PM
  14. angelalynn79's Avatar
    Asurion covers water damage.
    hahaha... You're right - I remember I had an issue with a corporate issued phone a few years ago. My company was smart enough not to get insurance. I was sending an email, while eating (okay not the best idea, I get it) and someone bumps my chair. The phone lands in a bowl of soup, plunk. I called CS (this was thru Sprint) -

    "Sorry ma'am the warranty does not cover water damage."

    "But it wasn't water. It was soup."
    06-16-09 10:50 PM
  15. Rob FDIinc's Avatar
    Since i didnt recover the phone it's not water damage. It's considered lost.
    06-16-09 10:51 PM
  16. angelalynn79's Avatar
    Since i didnt recover the phone it's not water damage. It's considered lost.
    Oiy vey - I know. I'm sorry. I was joking. It was dry humor. Fail on my part, I suppose. nevermind...
    06-16-09 10:54 PM
  17. starlaleann's Avatar
    customer: my mms isn't working
    me: you have your data blocked. per the notes on your acct you requested that block 2 months ago. mms doesn't work without data access as that's how the images are transmitted.
    customer: ok. I want my mms to work.
    me: sure, we'll remove that block and give it a test. it should work fine then.
    customer: no you won't! i want the data to remain blocked!

    I explain again. Customer demands supervisor. Lol.

    My supervisor was monitoring the call and began pretending to slam her head against the wall during the course of the call Ahh...good times!
    06-16-09 11:19 PM
  18. Rob FDIinc's Avatar
    Oiy vey - I know. I'm sorry. I was joking. It was dry humor. Fail on my part, I suppose. nevermind...
    let me apologize. I re read what i posted and it did come off as a bit harsh. sorry
    06-17-09 12:38 AM
  19. angelalynn79's Avatar
    let me apologize. I re read what i posted and it did come off as a bit harsh. sorry
    You're fine, you're fine... I have taken things that way before as well, it can be really hard to get dry humor on a message board, no big whoop.
    06-17-09 05:53 AM
  20. Pickman's Avatar
    "I got this phone from the warehouse and it came with a scratched up screen!"

    *peels off plastic*

    "...it looked scr-"

    "I know it did. Have a nice day."
    06-17-09 11:18 AM
  21. crackalackberry's Avatar
    Ha ha! I had that once, the person was demanding to return it. Pulled off the plastic, they were still convinced it was used and continued demanding to return it

    Posted from my CrackBerry at wapforums.crackberry.com
    06-17-09 11:27 AM
  22. itsthemusic's Avatar
    "Do you guys have used phones that i can buy to hold me over until im eligible?"

    "no, we dont sell used phones sir"

    "What kind of carrier doesnt sell used phones?!?! Where can i get one?!"

    "A garage sale........have a nice day."
    06-17-09 11:47 AM
  23. rtl's Avatar
    I understand where you all are coming from, but most everyone has a "Verizon" story when dealing with CSRs. So, most of the time we come in with guns already drawn.

    My personal experience would be the sales rep offering me a phone for free because the one I was currently using liked to reboot itself every hour or two. You all remember it, the Motorola e85 or something like that. Great phone, but I just didn't enjoy the thing rebooting 5 times a day. Had about 5 of them and they all did the same exact thing. (The sales rep had the nerve to say it was normal and it was better than me having to reboot it because it was frozen.) So, the guy offers me that piece that folded every direction known to man. (Samsung, I think) for free. I asked if I could see it, and he says they didn't have them in stock but he could have one sent to me and he went on to say if I didn't like I could bring it back. I reluctantly agreed, and sure enough, I hated the phone as soon as I took it out of the box. I immediately take it back to the store and give it to the guy. He agrees to give me another phone in the store of equal value to the phone I originally purchased. I thank him for his help and I am satisfied with the phone I get. 2 months later, my bill is $690. After several trips into the store to dispute my bill, they finally tell me the phone was lost somewhere between the store and sending it back. They then tell me the sales rep shouldn't have agreed to return it for me, in the first place. I'm sorry, but how is that my fault? To make a long story not much shorter, it took me over a month to get the manager to sign off on removing the charge from my bill.
    06-17-09 02:32 PM
  24. rtl's Avatar
    I would, however, like to join in on the fun. I am not a Verizon sales rep, I simply do tech support.

    My biggest pet peeve in my job is addressing a known issue in a company wide email and people still calling in about it. Their common response: "What email?"
    06-17-09 02:59 PM
  25. GIXXERJOE's Avatar
    I live in a rather rural area, when customers come into my store the one thing that cracks me up and happens quite often.. When activating a account and I ask "what is your email address" cust.. "507 santa clause Ln" (or whatever their physical address is) Me... "no, no, what is your email" Cust.. "email..what is that, no I don't want that."
    06-17-09 04:01 PM
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