1. KeithF40's Avatar
    I am a current T-Mobile customer and T-Mobile sucks and I want to switch to verizon. Here are my questions.

    1) T-Mobile sent me a new phone, a wifi phone, but the service is still totally unacceptable, even with the wifi, although all my other wifi devices work fine.

    They refuse to cancel my service, without paying the fee of course, I have about 5 months left or so, I hate them.

    Is there anything I can do about this, I'm thinking the answer is not.

    2) I want the curve from Verizon which comes out in May now apparently. If I sign up with them do you think they might let me get a crappy free phone for a few months, or maybe use my sisters old Verizon phone, and then they give me the full rebate when the curve comes out.

    3) If I cancel from T-Mobile will they just prorate my month so I don't have to cancel right at the end of the month.

    4) What are the fees to port a number if any?

    5) What are the differences between the different blackberry plans for Verizon. I'm a little confused with going through their site. Thanks alot.
    04-05-08 12:38 AM
  2. fonebrkr's Avatar
    I am a current T-Mobile customer and T-Mobile sucks and I want to switch to verizon. Here are my questions.

    1) T-Mobile sent me a new phone, a wifi phone, but the service is still totally unacceptable, even with the wifi, although all my other wifi devices work fine.

    They refuse to cancel my service, without paying the fee of course, I have about 5 months left or so, I hate them.

    Is there anything I can do about this, I'm thinking the answer is not.

    2) I want the curve from Verizon which comes out in May now apparently. If I sign up with them do you think they might let me get a crappy free phone for a few months, or maybe use my sisters old Verizon phone, and then they give me the full rebate when the curve comes out.

    3) If I cancel from T-Mobile will they just prorate my month so I don't have to cancel right at the end of the month.

    4) What are the fees to port a number if any?

    5) What are the differences between the different blackberry plans for Verizon. I'm a little confused with going through their site. Thanks alot.
    I can't answer the tmo ??'s, but this is what I did when I ported from sprint..
    Go to an indirect for vzw, they gave me a sweet deal to offset the etf from sprint. They waived the activation, which was $ 30, I got my phone for $50, with a $50 mail in rebate (which came out to $50 off the contract price of the phone), then they threw in a car charger and a holster, plus you can ebay or craigslist your old phone, once your account is cleared.. So all in all the etf didn't hurt near as bad.

    On the vzw end, the BB plan is 29.99, plus you need minutes and texting, that's not included in the BB plan. If you want to port right now, you're gambling on the curve release date, but it sounds like you might be able to port, pick up a pearl on the 30 day test drive, and you SHOULD be able to get a curve before your 30 is up, no guarantees on this one, but rumor has it you should be able to start ordering online the 25th. ish of april with a delivery date around the 20th. of May. This would be a gamble since delays do happen.

    They won't give you a loaner till the curve comes out, and with no contract, you would have to sign a 1 year to activate your sister's phone.

    Good luck whatever you decide.
    Last edited by fonebrkr; 04-05-08 at 02:10 AM.
    04-05-08 01:38 AM
  3. gears1080's Avatar
    Suggestion for avoiding your cancellation fee:

    If you call customer service with reception/wifi problems more than three times within a 30-day period, they are obligated to waive your fee based on their inability to honor their contractual coverage agreement. They do not attempt to verify the reception problems. They can't "waive" your cancellation fee, but they can give you a customer credit in the exact amount of your cancellation fee.

    I can't guarantee that this works, but I have heard of at least 4 separate instances in which this has worked, once involving myself.
    04-05-08 01:55 AM
  4. KeithF40's Avatar
    Well I have called about 10 times in the past 2 months so I think I have met that requirement. When I call them up tomorrow what should I say to them?

    They did send me a free wifi phone and gave me a 40 dollar credit, idk why but they did, and I could probably net around 100 online for the phone but that still leaves me 60 short. I should not have to pay ANYTHING for this horrible service, no wonder they are being sued. When I called in today the rep said she couldn't hear me well, I said yeah why do you think that is, insanity.

    So on Verizon you can have any phone for 30 days and if you don't like it you send it back. If so that sounds pretty sweet.

    I was hoping maybe I could sign up for a 2 year contract and get the curve with the full discount but they let me use my sisters phone until the curve gets here.

    I'd really just take anything, it doesn't have to be a pearl. Maybe a store has a loaner phone they don't mind giving me, I guess maybe I'll have to drive around and see what I can come up with.
    04-05-08 02:49 AM
  5. Jamspirit's Avatar
    Hi there. I'm new to CB.com, but had to respond to your post for two reasons:

    1) I had the same issues with T-mobile for the ~ 2.5 weeks that I switched from verizon to join their network. And I got my ETF waived and the price of the curve refunded to my account. The ETF was waived outside of the 14 period because I was able to prove that I lived in an area where t-mobile did not have adequate service. Why did I remain on their network for 17 days? T-mobile had an enticing promotion at the time and I plan on moving to NYC in May (I assumed that service would be better and a t-mobile rep. 'confirmed' this). I visited on day 17th of my contract and realized that t-mobile's service was completely inadequate. I spent the entire day speaking to rim, (7)t-mobile reps. and even going to a t-mobile store hoping to resolve the issue. A few reps. kept telling me that the 'tall buildings might distort the signal', which didn't cut it for me on multiple levels, the least of which was the fact that I was staying in a residential neighborhood, where there are no 'tall buildings'.

    The price of the curve was refunded because I fell into a technical loophole. I asked for a replacement phone and between then and the time that I got the phone T-mobile received the proof of my address and canceled the service. The phone that they sent me had a visibly broken battery latch, but they could not replace it because I didn't have 'an active account'. Simply reactivating my old account was made even more complex because that would also involve reactivating my old number, which had I had ported back to verizon. After speaking to MULTIPLE reps. about the feasibility of assigning a 'dummy' number to my account/ to a new account only for the purpose of having t-mobile submit the replacement request, I decided to see what they would say about refunding my money, to which the extremely emphatetic rep. that I spoke to ageed to and noted on my account.

    The thing about t-mobile is that everytime you call you get a different rep. so, unless you have them note specific things onto your account you are going to have a hard time getting anything accomplished. A lot of times they give you grief about an issue that isn't out of their way to resolve. But if you get a rep. who is nice enough to help you out you can request that they note their suggestions to you (refund of phone or waived ETF) onto your account. It will be easier to convince the next rep. that you speak with that those suggestions should be honored.

    Btw, during this entire ordeal, i had to have spoken to ATLEAST 25 different reps. over a 3 week period!!! The length of the notations on my account was so long that the last 3 reps that I spoke to put me on hold for 3-4 minutes so that they could read all of them. Ridiculous. When I call verizon each rep. that I have spoken to has a direct extension number. In my eyes, this has made issues easier to resolve as well as making each rep. more accountable for what they do or do not tell you.

    2) You can use your sister's phone until the curve comes out. You will still be entitled to the new phone at the discounted price. I have spoken to different verizon reps. who have confirmed this. As a matter of fact, I am currently using a free phone of their's, returning it within the 30-days and using my old phone until the curve comes out. This is also another option that 2 different reps. suggested.

    T-mobile might be less expensive, but all in all, I guess you get what you pay for...
    04-05-08 09:31 AM
  6. lesmchl1's Avatar
    Next time you call-

    Be sure to be polite with the rep that answers. Tell him/her that you are dissatisfied with the service and that they are not fulfilling their commitment and that you wish for your service to be terminates; and that you should not be required to pay the ETF. They will say they cant do that etc... ask for a supervisor. Then start over...they will trasfer you to a department that tries to "save" the customer. When you get there you can explain howmany times you have called and that you have given them every opportunity to resolve the issue on their end and that you do not feel that you are being treated fairly, etc. I spent almost an hour on the phone with Alltell, and had the ETF credited, as well as the final months bill. Stay calm but firm. You are allowed to be upset, but be sure to stay as professional as you can and keep going up the chain of command-eventually they will do it just to get you off the phone. Keep calling until you get what you want-they WILL get tired of dealing with you.
    04-05-08 09:50 AM
  7. Jamspirit's Avatar
    also, interesting tidbit. ONE t-mobile rep. CC told me that she could not refund the price of the curve because I was "outside of the 20 day return policy". To which I replied, "20 days??? I thought it was 14???!!" I then proceeded to ask her to check the notations on my file as she would clearly see that on day 17th, after I had troubleshooted and spoken to multiple reps. that the issue of cancellation did come up." That might have been my only saving grace when I think about it. But as far as the 20 days is concerned, when you order a brand new phone from t-mobile.com or over the phone, it is shipped from the TeleSales department. They have a 20 day return policy, within which the full price of the phone will be refunded for ANY reason granted that the phone is in new/like new condition. When a replacement device is sent to you it is sent through customer care.

    A CC rep. will tell you that the policy says 14 days buyers' remorse while a Telesales rep. will tell you 20. These 2 departments do not communcate at all and cannot see each other's notations. i.e. I called CC(after returning both the original as well as the replacement phones) to see when my account would be credited. They patched me over to Telesales who could only see that the original was returned. They informed me that CC, not TeleSales, would be able to see and confirm the replacement's return since they are the ones who made that transaction. Telesales was not even able to see the notations on my account.
    Last edited by Jamspirit; 04-05-08 at 10:05 AM.
    04-05-08 09:55 AM
  8. KeithF40's Avatar
    Wow this is quite the problem here with everyone.

    I have tried to stay cool on the phone but after getting the same story every time it is very hard to do so.

    One time when I called I was transferred to a "specialist" who came up with the idea of sending me the wifi phone, which was not what I wanted but at least an idea. I turned him down and spoke to his supervisor who after numerous complaints still would not do anything to help me.

    I ended up then after arguing with him taking the free wifi phone which helps a tad but not really.

    I have definitely spoken to about 20 different reps and I still cannot get any satisfaction. Idk if I'm just getting unlucky or what.

    I plan on going to a private verizon carrier later and seeing what he can do for me.
    04-05-08 03:52 PM
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