1. fbrown627#CB's Avatar
    Besides the immediacy of walking out with the product, is there any benefit to getting a new Blackberry at a Verizon store versus ordering on online?

    I'm about to become a Blackberry convert and realize there will be a slight learning curve. I'm guessing in the store, you walk out with the phone activated while getting online I get to activate it when I'm ready.

    Input from others? (And BTW,I'm going to get the Bold 9650).
    Last edited by fbrown627; 06-11-10 at 09:47 AM.
    06-11-10 04:43 AM
  2. ben.keen's Avatar
    There are several advantages of going into the store over ordering online. Yes, obviously, the fact you walk out of the store with the device is probably on the top of many people's list rather than having to wait 24 - 48 hours for the device to be shipped to your house. However there are several others.

    First off, if this is your first BlackBerry, having the chance to play around with the demo model which will give you a feel for the device. Looking at devices online you only have the customer reviews to base your decision on. Just because the device might be "the best and newest" doesn't mean it is the best for you.

    Secondly, if you have any questions on how to set things up such as emails or transferring your information from your old device/cell phone, the store staff can assist you saving you from losing time trying to figure it out yourself unless you like that take of thing.

    I always recommend to the people at my firm to go to the store because that way you don't order a device offline unless you are comfortable with BlackBerrys.

    (BTW, I think you meant to put you are getting the 9650)
    06-11-10 06:22 AM
  3. i_hiker's Avatar
    As far as I am concerned, there is only one advantage to purchasing a phone in the store - you SHOULD walk out with an up and running device. There is a slight down side to this (coming up).

    The retail store is a great place to pay your bill and check out the new devices. You can walk in and play with any device you want, for as long as want, until a rep wants to demo the device to a customer. If you want a rep to talk to you, one must "sign in."

    Usually, there is a rebate attached to a new device. Things might have changed, but in the past you received the rebate instantly by ordering online or by phone. In the store, they give you a form to fill out, you mail it in and then wait weeks for a "gift card" that might show up in the mail.

    Another advantage to ordering online is that it puts you in the "driver's seat" from the beginning. Along with the device comes very good instructions on how to set up and activate your device. Eventually, you're going to want to know how to do this so you might as well get a leg up and start form the get go. If you run into a snag, help is just a phone call away at Customer Support. When needed, I have had very good service from CS...better than the store.

    If you are willing to wait an extra day or two, don't be afraid to set up your new device yourself. The education will be well worth the effort. Good luck with your new Blackberry.
    06-11-10 08:31 AM
  4. fbrown627#CB's Avatar
    Thanks...yes, I changed it to 9650....that's what I get for trying to type at 5 AM.

    I went into my local VZ store yesterday to "play" with one, but they had none on display. The store was busy, their sign in system wasn't working, but one said he would "pull one from a box for me."

    I was in a Radio Shack earlier in the day, and one of the employees had a Sprint branded 9650 which he let me try.--so I have touched it.

    I'm coming from a Palm 700P (yes, I know, it's old) and have been waiting for this BB for a long time. (world band + wifi)

    I watched in the store as the reps rushed everyone through so they could get to the next sale. That's make we wonder if they'll really want to do anything or just say the instructions are included--go figure it out. (I went online to VZ's support page for this device and I have to admit it's pretty simple to follow.)

    Oh well, perhaps it's just the idea of changing after 4 years with the same phone.
    06-11-10 09:58 AM
  5. Super_Mario's Avatar
    It actually is better to go online, no mail in rebate and everything is real easy to set up. Learning how to deal with your phone is so much better then always counting on others to show you. But CS and Tech are there to help.

    Posted from my CrackBerry at wapforums.crackberry.com
    06-11-10 01:31 PM
  6. Shermanmanman's Avatar
    It actually is better to go online, no mail in rebate and everything is real easy to set up. Learning how to deal with your phone is so much better then always counting on others to show you. But CS and Tech are there to help.
    I'm gonna have to disagree. Of course there's the benefit of an instant rebate over a mail in, but what happens if you order your phone, get it and don't know even how to get it going? What if it tells you to do this, but instead you do that?

    Going into a store and discussing the phone with someone who's actually there to help you with it is the best way to go. That way, you feel confident in the phone you want, and you can get your phone right there without the hassle of waiting for it to come in the mail.
    06-11-10 03:12 PM
  7. gunderda's Avatar
    i just recently got an email allowing me an additional $50 off select phones and to upgrade early ("VZW Private Sale) until the end of June. of course the phone i want is out of stock/backordered AND they said i can only get this special offer by phone or in store. i'm curious as to why that is? can the online system not handle special offers like that?
    06-11-10 03:15 PM
  8. Shermanmanman's Avatar
    i just recently got an email allowing me an additional $50 off select phones and to upgrade early ("VZW Private Sale) until the end of June. of course the phone i want is out of stock/backordered AND they said i can only get this special offer by phone or in store. i'm curious as to why that is? can the online system not handle special offers like that?
    From what I've seen, there's an indicator on your account that the online ordering system can't see. So, if you call in or go into a store, they'll see it once they log into your account and get you going.
    06-11-10 03:18 PM
  9. i_hiker's Avatar
    I'm gonna have to disagree. Of course there's the benefit of an instant rebate over a mail in, but what happens if you order your phone, get it and don't know even how to get it going? What if it tells you to do this, but instead you do that?

    Going into a store and discussing the phone with someone who's actually there to help you with it is the best way to go. That way, you feel confident in the phone you want, and you can get your phone right there without the hassle of waiting for it to come in the mail.
    VZW actually provides some great documentation and support for getting a new device up and running if you order your phone, as opposed to purchasing in a retail store. If one cannot follow the instructions, they probably don't need a "smart" phone.
    06-11-10 03:19 PM
  10. davidnc's Avatar
    I have gotten a phone from vzw both ways from walking in the store and just the other day from online when I ordered the incredible .I did get stuck in one spot but easy enough solved since the online text help was standing by just in case I needed her help.At the end I did not realize the pop up blocker was on and I did not receive my confirmation number and she texted it to me as well as provided me with the email receipt. Also she processed it,so it's be waiting in line when avail. for shipping at the latest end of the month( I see now its July 9th).But she said a possible chance I might get it sooner but no promise on that and online got the instant rebate

    The only thing is the wait otherwise from now on I probably will just do it online its just as easy if not easier no lines and except for fact the high demand for this phone the wait would not be bad either. But I understand why that is.
    Last edited by DavidNC; 06-11-10 at 04:10 PM.
    06-11-10 04:05 PM
  11. theBigZ's Avatar
    As far as I am concerned, there is only one advantage to purchasing a phone in the store - you SHOULD walk out with an up and running device. There is a slight down side to this (coming up).

    The retail store is a great place to pay your bill and check out the new devices. You can walk in and play with any device you want, for as long as want, until a rep wants to demo the device to a customer. If you want a rep to talk to you, one must "sign in."

    Usually, there is a rebate attached to a new device. Things might have changed, but in the past you received the rebate instantly by ordering online or by phone. In the store, they give you a form to fill out, you mail it in and then wait weeks for a "gift card" that might show up in the mail.

    Another advantage to ordering online is that it puts you in the "driver's seat" from the beginning. Along with the device comes very good instructions on how to set up and activate your device. Eventually, you're going to want to know how to do this so you might as well get a leg up and start form the get go. If you run into a snag, help is just a phone call away at Customer Support. When needed, I have had very good service from CS...better than the store.

    If you are willing to wait an extra day or two, don't be afraid to set up your new device yourself. The education will be well worth the effort. Good luck with your new Blackberry.
    +1. The sooner you start hands-on learning the more proficient you'll be and the more fun you'll have.
    06-11-10 09:00 PM
  12. R.O.C.'s Avatar
    I believe that if the customer has ordered online in the past, and is familiar with the process, and is familiar with their plan and features, they can do it online with no issues...

    But if its a new customer, or the customer is changing their rate plan, or changing features on their account, they're going to be able to ask any questions they have on the spot to a rep, instead of getting surprised by their next bill...
    06-12-10 12:02 AM
  13. Jude526's Avatar
    Rate plans can be changed over the phone with CC as well. They can do everything the store can do and sometimes they can be more helpful. In the store they can be overwhelmed if they are really busy and you feel like a cattle call move in move them out attitude.
    If you get your phone online for the instant rebate savings and you have questions, the store will help you out as well. Don't think because you got your phone online that a store rep can't help you.
    Also, the Verizon stores offer one on one classes in smartphones. They have special dates at the locations and they are most helpful. In Arizona they occur on a Saturday around 7 in the morning. Verizon makes it fun too......offer coffee and donuts and you are paired with a BB or if a Droid........specialist and they go over all the basics with you, and offer tips as well to help you get the most out of your device. It is great because you are given the attention you need. I recommended them to customers when I sold wireless. It is nice that Verizon offers these classes to their customers.
    06-12-10 12:28 AM
  14. ok4a56's Avatar
    I buy 110% on VZW website. I will go into the VZW store to put my hands on the phone, play with it and make sure it is the phone I want, but I will then go home and order it on line. I don't like having to sign in, and wait for 30-45 minutes for someone to help me, I don't like how the sales people will try to sell you everything under the sun as well, or try to talk me out of the phone I want. I don't like how I have to mail in and get a visa card for my rebate, and I don't like how my account is screwed up and having to call 611 to fix it after I buy a phone in store. So after I had a few of those experiences I decided to start buying everything on line.

    I'm not one that needs the phone in my hands as soon as I buy it, so I can wait for the phone to be delivered to me.
    06-12-10 07:19 AM
  15. i_hiker's Avatar
    I believe that if the customer has ordered online in the past, and is familiar with the process, and is familiar with their plan and features, they can do it online with no issues...

    But if its a new customer, or the customer is changing their rate plan, or changing features on their account, they're going to be able to ask any questions they have on the spot to a rep, instead of getting surprised by their next bill...
    Can't one order by phone and speak with a knowledgable rep? It might even be less distracting for the customer. Agreed, no one wants a "surprise" on their next bill.

    Posted from my CrackBerry at wapforums.crackberry.com
    06-12-10 08:35 AM
  16. vndlewis's Avatar
    I would suggest buying your first in store. After that online is the way to go.

    Posted from my CrackBerry at wapforums.crackberry.com
    06-12-10 08:51 AM
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