1. hal1's Avatar
    If I get a phone from Walmart of Best buy will I be able to have it exchanged out at a Corporate store if its not working right or does the corporate stores only handle warranty issues for phones THEY sold you?
    11-25-09 01:50 PM
  2. jenaywins's Avatar
    I would assume you will need to return it to the original location of purchase...
    11-25-09 01:52 PM
  3. TwinsX2Dad's Avatar
    You would be required to return it to the place you bought for returns/exchanges. The stores can usually handle warranty issues, though.

    Posted from my CrackBerry at wapforums.crackberry.com
    11-25-09 01:58 PM
  4. hal1's Avatar
    Yeah that makes sense since VZ is Motorola's agent, not the original seller of the phone.

    Kinda a dumb question.

    Another reason why I like buying directly from VZ
    11-25-09 02:02 PM
  5. Afangrywarrior's Avatar
    1st - 30 days = Responsibility falls within the store you purchased from
    31st - 365 days = Responsibility falls within Manufacturers Warranty (Verizon Honors Warranty)

    This doesnt apply to phones purchased from a non-authorized seller (ie Ebay, your friend, etc), phones that have transfered accounts (ie Assumption of Liability) or phone lines that have past the 1yr warranty mark.
    11-25-09 02:37 PM
  6. hal1's Avatar
    Yeah, I like that day 31-365 I can being it to a VZ store of I bought it from them.
    11-25-09 02:45 PM
  7. NurseBerryAddict's Avatar
    Verizon told me they do not honor any warranty on phones not purchased directly purchased from them.

    Posted from my CrackBerry at wapforums.crackberry.com
    11-25-09 09:54 PM
  8. lastraid's Avatar
    Verizon told me they do not honor any warranty on phones not purchased directly purchased from them.

    Posted from my CrackBerry at wapforums.crackberry.com
    If this was presented in this manor, it is a bit broad. The right info is that contained in post #5. Indirect or authorized agents are considered as buying a device from VZW.
    11-25-09 10:49 PM
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