01-02-14 07:24 PM
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  1. pkcable's Avatar
    I thought it was there so we can find imaginative ways around it!
    Yea I noticed.
    09-09-09 12:22 PM
  2. IDsweetcheeks's Avatar
    Yay I get my cast off today no more one handed posting...
    Down side: no more pain meds to make my days more amusing. Ever ts an aircard while hopped on norco... Ur thourally impressed with yourself and suprised you fixed the problem... Customer is more tolerable too.

    Posted from my CrackBerry at wapforums.crackberry.com
    09-09-09 12:25 PM
  3. gotblackberry's Avatar
    Bum,
    Ur a nut... And a confusing one at that...
    Didn't know "pin me to the wall" is offensive.
    *sigh*

    Posted from my CrackBerry at wapforums.crackberry.com
    lol.

    Posted from my CrackBerry at wapforums.crackberry.com

    Posted from my CrackBerry at wapforums.crackberry.com
    09-09-09 01:33 PM
  4. pkcable's Avatar
    Bum,
    Ur a nut... And a confusing one at that...
    Didn't know "pin me to the wall" is offensive.
    *sigh*

    Posted from my CrackBerry at wapforums.crackberry.com
    He was as we say in da biz "busting yer chops" Usually that's a sign of affection. It's like when that girl in your first grade class hits you, it means you now got a girlfriend. (or vice versa as the case may be)
    09-09-09 02:02 PM
  5. thinkamp's Avatar
    just wanted to pop in and say hey to all the great vzw reps!


    any of you work in any GA stores?
    09-09-09 02:06 PM
  6. crackalackberry's Avatar
    I'm still gettiny a lot of girls slapping me in the face.... Does this mean they secretly want me?

    He was as we say in da biz "busting yer chops" Usually that's a sign of affection. It's like when that girl in your first grade class hits you, it means you now got a girlfriend. (or vice versa as the case may be)
    Posted from my CrackBerry at wapforums.crackberry.com
    09-09-09 02:55 PM
  7. crackalackberry's Avatar
    This may need a seperate thread, or maybe should not be talked about at all, but here is a question. For call center reps, what do you want in store reps to know? And other way around of course

    Posted from my CrackBerry at wapforums.crackberry.com
    09-09-09 02:58 PM
  8. blue_and_bold's Avatar
    In your case... most definately lol
    09-09-09 02:59 PM
  9. gotblackberry's Avatar
    PK Got it right.
    09-09-09 03:03 PM
  10. blue_and_bold's Avatar
    This may need a seperate thread, or maybe should not be talked about at all, but here is a question. For call center reps, what do you want in store reps to know? And other way around of course

    Posted from my CrackBerry at wapforums.crackberry.com
    Everything. Its pretty easy considering I know everything
    Its not so much instore reps, its customer service reps...
    1. Backup Assistant doesn't work with a BB.
    2. I am smarter than you, accept it.
    3. If they are calling on the phone they need help with tell them to hang up and call back later.

    Store reps are pretty good in my experience they just call to get the pin numbers updated on replacements and such.
    09-09-09 03:11 PM
  11. ibbeach0's Avatar
    Bum,
    Ur a nut... And a confusing one at that...
    Didn't know "pin me to the wall" is offensive.
    *sigh*

    Posted from my CrackBerry at wapforums.crackberry.com
    I guess "pin me to the wall" could be taken many ways. I am confused, should I be scared, mad, or excited.
    09-09-09 03:25 PM
  12. IDsweetcheeks's Avatar
    Be afraid... Then excited.... Lol
    JK
    Sheesh... Everyone needs to get their heads outta the sewer and back in the gutter where it belngs.... LOL

    Posted from my CrackBerry at wapforums.crackberry.com
    09-09-09 03:38 PM
  13. Random Rep's Avatar
    I hate it when customers call and spend the first five minutes complaining about misdialing 611. They complain about all the N11 codes, 211 (Community info), 311 (Municipal info), 411 (Directory Assistance), 511 (traffic/non-emer police), 711 (Relay), 811 (Call B4 You Dig), 911 (Emergency). They misdialed, but somehow it is my fault.

    Posted from my CrackBerry at wapforums.crackberry.com
    09-09-09 03:40 PM
  14. ibbeach0's Avatar
    Be afraid... Then excited.... Lol
    JK
    Sheesh... Everyone needs to get their heads outta the sewer and back in the gutter where it belngs.... LOL

    Posted from my CrackBerry at wapforums.crackberry.com
    I guess I will have to be all at once.



    @Random When in doubt blame someone else!
    09-09-09 03:52 PM
  15. MofoMagic's Avatar
    This may need a seperate thread, or maybe should not be talked about at all, but here is a question. For call center reps, what do you want in store reps to know? And other way around of course

    Posted from my CrackBerry at wapforums.crackberry.com
    The only thing that grinds my gears is when I call in for a customer who legitimately needs help, customer service gives me the attitude Im just trying to get a sale.

    A lot of times, I ask for non commissionable stuff to happen, but I get shot down, yet a customer calls in, threatens to cancel, and next thing you know, they are in my store yelling at me for something that made no sense in the first place.

    Sorry for the mini rant, lol
    09-09-09 04:21 PM
  16. IDsweetcheeks's Avatar
    Bust my chops all u like guys! I was being over sensitive as weekend was just so serious "sounding" LOL
    Shoulda known...
    I love my guys...

    And about the store reps... Well... Just what was said aminly about the backup assistant.
    I can't say all stores but some need to leave the troubleshooting to the techs; I get sales people calling giving wronger info than here and then suprised when I correct them because they've been giving the wrong info for months.
    However there are things we can learn from them too.
    Oh and mostly store reps need to learn to trust us more; we know what we're doing and we know when you're lying about a prl update that was never done; and we know it takes longer than 2min to do a wipe...
    That's all

    Posted from my CrackBerry at wapforums.crackberry.com
    09-09-09 04:28 PM
  17. gotblackberry's Avatar
    Bust my chops all u like guys! I was being over sensitive as weekend was just so serious "sounding" LOL
    Shoulda known...
    I love my guys...

    <3..

    10char
    09-09-09 05:54 PM
  18. IDsweetcheeks's Avatar
    LOL

    OMG it feels soooooooo good to type two handed again!!!

    Posted from my CrackBerry at wapforums.crackberry.com
    09-09-09 06:33 PM
  19. Darthkuriboh's Avatar
    What do I want stores to know? Easy.

    1. Like others said, blackberry and backup assistant do not mix.

    2. Old people who've never owned a computer do NOT need to be sold Blackberries.

    3. Stop calling me for FRU's. We can see on your inventory when you're lying about having replacements.

    Posted from my CrackBerry at wapforums.crackberry.com
    09-09-09 06:38 PM
  20. IDsweetcheeks's Avatar
    Who thinks they will end up giving at least 10 $1 credits for this outage... Who thinks we'll get escalations over people wanting $30 creidt because of the outage?
    Who wants to call in sick to avoid hearing about it?

    Posted from my CrackBerry at wapforums.crackberry.com
    09-09-09 08:30 PM
  21. Darthkuriboh's Avatar
    I aint givin crap. Vzw isn't responsible for this one.

    Posted from my CrackBerry at wapforums.crackberry.com
    09-09-09 08:47 PM
  22. IDsweetcheeks's Avatar
    Now that's the attitude I like to see... Wish I had

    Posted from my CrackBerry at wapforums.crackberry.com
    09-09-09 08:55 PM
  23. Darthkuriboh's Avatar
    I never give credits. One of the benefits of being tech, people rarely ask me for credits. When I tell them how miniscule it would be they respectfully decline.

    On another note, I think I'm going to call sequence a few posts.

    Posted from my CrackBerry at wapforums.crackberry.com
    09-09-09 09:05 PM
  24. AaronWasHere's Avatar
    I aint givin crap. Vzw isn't responsible for this one.

    Posted from my CrackBerry at wapforums.crackberry.com
    Seconded!
    09-09-09 10:07 PM
  25. IDsweetcheeks's Avatar
    Hear hear!

    Well I have to be perky for those calls in the morning... going to go watch Robot Chicken then hit the rack...

    Posted from my CrackBerry at wapforums.crackberry.com
    09-09-09 10:53 PM
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