01-02-14 07:24 PM
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  1. IDsweetcheeks's Avatar
    *snickers*
    She still works here; just in facilities is all... so shes still skulking about. Honestly I'd rather have her at the desk than the replacement.
    The one you REALLY need to keep an eye out for is the CCM...
    du dum.........

    du dum.........

    dum dum du dum.......

    du du du du du du du du.......

    (Jaws theme)
    09-21-09 07:18 AM
  2. IDsweetcheeks's Avatar
    Thank GOD its monday...
    GIN queue once again...
    *kicks back*
    20min between calls... ahhhhhhh
    Last edited by heather.law; 09-21-09 at 09:56 AM.
    09-21-09 09:08 AM
  3. IDsweetcheeks's Avatar
    I take that back... they moved me to the back of the building to take alltel calls....
    however... mua ha ha... still just taking vzw tech calls... shhhhhhh
    09-21-09 01:12 PM
  4. Darthkuriboh's Avatar
    Okay so BIS outages suck...

    Posted from my CrackBerry at wapforums.crackberry.com
    09-22-09 01:47 PM
  5. IDsweetcheeks's Avatar
    Majorly, but as long as they happen on my days off as the last two have.... I'll live.. LOL

    Posted from my CrackBerry at wapforums.crackberry.com
    09-22-09 04:36 PM
  6. ComfortablyNumb's Avatar
    So how are you liking the alltel calls? Or have you even gotten any yet? lol I'm due to start training for them next week. *woohoo *
    09-22-09 05:04 PM
  7. Darthkuriboh's Avatar
    Alltel sucks lol... I'm in basic handset **** today

    Posted from my CrackBerry at wapforums.crackberry.com
    09-22-09 06:17 PM
  8. ComfortablyNumb's Avatar
    Sorry I keep hearing that it sucks, but I guess I get to find out for myself next week. And btw I agree, BIS outages do suck. Haha.
    09-22-09 06:31 PM
  9. Darthkuriboh's Avatar
    I swear I'm going to start shooting outsource care reps...

    Posted from my CrackBerry at wapforums.crackberry.com
    09-22-09 07:40 PM
  10. ComfortablyNumb's Avatar
    I don't mind the outsourced part, but I hate when care reps transfer over calls and they don't even know what's wrong.
    09-22-09 08:04 PM
  11. Darthkuriboh's Avatar
    I'm sick of cold transfers of basic handsets. Its sooooooo pissing me off

    Posted from my CrackBerry at wapforums.crackberry.com
    09-22-09 09:54 PM
  12. IDsweetcheeks's Avatar
    Darth, do you just hate outsourse CCARE or tech too?
    Yes care in general... However... I learned apprently some outsource centers have these soft phones that don't do warm transfers. They can only cold tsfr. That's why we get a lot of em in the alltel queue.
    I haven't taken those calls yet but been through training and did floor support during the fisrt conversion wave.
    I'm crossing my fingers for the nw gin queue tomorrow.

    Posted from my CrackBerry at wapforums.crackberry.com
    09-23-09 08:31 PM
  13. IDsweetcheeks's Avatar
    Gooooooooooooooooood Morning Vietnam!

    *giggles*

    yeah its a warzone!
    09-24-09 07:26 AM
  14. IDsweetcheeks's Avatar
    sorry for the random comments in the forums. I'm feeling loopy today. Doc gave me new meds! haha!

    oh right... this is a random comment thread! see there I go
    09-24-09 07:55 AM
  15. blue_and_bold's Avatar
    There you go indeed! I'm hopped up on dayquil, robitussin, sudafed, and a ton of fluids to get rid of a cold. FML
    09-24-09 08:03 AM
  16. IDsweetcheeks's Avatar
    At least there is someone here who knows how I feel and is acting the same goofy way.

    Oh... random rant...

    Why does eservices INSIST on telling us how to do our job????
    Yes it might be user error but YOU need to submit a ticket..

    here's your sign
    09-24-09 08:25 AM
  17. thinkamp's Avatar
    sorry for the random comments in the forums. I'm feeling loopy today. Doc gave me new meds! haha!

    oh right... this is a random comment thread! see there I go
    soooo that what wrong with you?!

    just kidding hope you are all having a good day.
    09-24-09 08:27 AM
  18. IDsweetcheeks's Avatar
    Oh there's a lot worse wrong with me! If only you knew! LOL
    09-24-09 08:58 AM
  19. Darthkuriboh's Avatar
    I hate outsource care. Transfer people with cold transfers who don't need to be transferred

    Posted from my CrackBerry at wapforums.crackberry.com
    09-24-09 12:33 PM
  20. blue_and_bold's Avatar
    I cold transfer all day!
    Thats a lie but its not that bad to recover from a cold transfer as long as they cust understands what happened.
    ie. "Where's the other guy"
    Well, It looks like you were transferred to me so what can I help you with?
    The only bad thing is the "OH Now I have to tell another person about this B.S. that we all love.
    09-24-09 12:39 PM
  21. Darthkuriboh's Avatar
    I get that a LOT and issue a ton of area feedback

    Posted from my CrackBerry at wapforums.crackberry.com
    09-24-09 01:19 PM
  22. IDsweetcheeks's Avatar
    Hey if its from MY center then definately file feedback. We are NOT to cold transfer period. We shouldnt be needing to transfer to internal for much anymore anyway. We are getting OPAL soon and so many other tools. I wouldnt be suprised if our supervisors get codes for transfering/escalations to RIM.
    The less I transfer the better.
    come to think of it I've gotten a lot of cold transfers from ccare today Ive noticed. Grrrr
    09-24-09 01:50 PM
  23. Darthkuriboh's Avatar
    Most of my cold transfers come from ACS

    Posted from my CrackBerry at wapforums.crackberry.com
    09-24-09 01:53 PM
  24. Darthkuriboh's Avatar
    So if we're getting the Sholes next month (Android!!!!) I wonder when we'll get training for it?

    Posted from my CrackBerry at wapforums.crackberry.com
    09-24-09 02:33 PM
  25. IDsweetcheeks's Avatar
    Do we ever get trained on a phone prior to release????
    I'll be surprised and impressed if we get trained within 3wks of the release (post)

    I JUST completed my tour training are you kidding!?
    09-24-09 03:06 PM
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