1. pankirk's Avatar
    I am recently noticing that it's very hard to select an item. I believe my trackball is crapping out on me. My question is this:

    Can I return my tour and get a newer one that doesn't have all the defects on it that mine has? And will it cost much?

    I got my tour about a week after it came out so obviously I'm past the 30 day return mark.

    Thanks@
    09-03-09 03:17 AM
  2. redman213's Avatar
    Well I don't know of any fix for this however if you were to be more specific on the "crapping out" of the track ball, one of the CB specialists might be able to help you. However if you want my opinion I say take it to Verizon and ask them if they could do anything for you...
    09-03-09 03:47 AM
  3. i_hiker's Avatar
    I read in another thread that trackball sensitivity on the Tour should be set at 70%. You might check your settings and make the appropriate adjustment, if needed.

    Posted from my CrackBerry at wapforums.crackberry.com
    09-03-09 08:09 AM
  4. John Yester's Avatar
    Any issues take it in and get it looked at or exchanged.
    09-03-09 08:29 AM
  5. pankirk's Avatar
    well the trackball is still pissing me off even at 70%. it has no accuracy at all. How much will it cost to get it replaced?
    09-04-09 01:45 AM
  6. tsguy52's Avatar
    well the trackball is still pissing me off even at 70%. it has no accuracy at all. How much will it cost to get it replaced?
    Not a dime.
    09-04-09 01:47 AM
  7. pankirk's Avatar
    So since I have a defective phone, they replace it for free? When I returned my storm for a tour they charged me a $35 stock fee or whatever. I just want to walk in there, say "my track ball has no accuracy even after changing the settings" and get a new one without defects.
    09-04-09 02:53 AM
  8. IDsweetcheeks's Avatar
    They will replace it for you under the 1yr warrenty policy; which means you most likely will get a Certified Like New Device with no defects.. ( we'll pray )
    Most of these devices get more testing than a new phone off the line.
    09-04-09 08:26 AM
  9. Jancy10's Avatar
    Hmm if u have insurance I think you just pay $50 and you get a new one...
    09-04-09 08:57 AM
  10. blue_and_bold's Avatar
    If the phone is defective it would be a warranty replacement.
    Last edited by blue_and_bold; 09-04-09 at 09:01 AM.
    09-04-09 08:59 AM
  11. TwinsX2Dad's Avatar
    If the phone is defective it would be a warranty replacement.
    It's a Tour, therefore it is defective.

    As for trackball sensitivity, if it is supposed to be 70%, why offer the settings? I understand some have had success with doing this as a workaround, but BlackBerry trackballs are maddening for me unless they are set @ 90-95%. If I have to do 70%, then it is defective.

    If I ran this site, I'd set a word filter - all instances of the word "Tour" would be changed to "Defective Tour.".

    Posted from my CrackBerry at wapforums.crackberry.com
    09-04-09 09:45 AM
  12. pankirk's Avatar
    So my "defective" tour is going to be replaced for free. Cool.
    09-04-09 06:42 PM
  13. TwinsX2Dad's Avatar
    So my "defective" tour is going to be replaced for free. Cool.
    With yet another Defective Tour.

    Sorry, but being defective is an intended design feature.

    Posted from my CrackBerry at wapforums.crackberry.com
    09-04-09 10:09 PM
  14. pankirk's Avatar
    Sounds good. I'll take it in tomorrow and post back with my findings.
    09-05-09 01:56 AM
  15. itsthemusic's Avatar
    Hmm if u have insurance I think you just pay $50 and you get a new one...
    89 dollar deductible on PDAs now. Unless they were "grandfathered" into the old TEC insurance.
    09-05-09 05:25 PM
  16. sirlancelot323's Avatar
    89 dollar deductible on PDAs now. Unless they were "grandfathered" into the old TEC insurance.
    Ummm...

    I just "insurance'd" my 8330 and only had to pay $50...

    Then again, I've been with Verizon since 2001...
    09-06-09 09:52 AM
  17. pankirk's Avatar
    So I went to the verizon store today and showed them my tour with the trackball problem. While I was waiting I messed around with the tour in the corner and the trackball worked perfect and the two top buttons didnt stick up. I guess it was one of those "green dot" tours. Anyway, When the technician saw the problem he immediately called up the factory and told them to deliver me a new tour. So I guess I'll be getting a new tour within a couple of days via the mail... Will this cost me anything? I don't really want to pay another $200 for this tour... Thanks!
    09-06-09 11:31 PM
  18. Polychrome's Avatar
    If it's under warranty (which is one year, which is less time than the tour has been out) there is no charge. You *do* have to return the previous phone.

    The reason you ran into a restocking fee before is because it was a return swapped for another model. Any returned phone within the 30 days has to be sent to the factory to be placed into refurb stock, so some money is lost (on our end) in the transaction.

    Warranty replacements, on the other hand, are not your fault and not your decision. So yes, they are free as long as the previous phone is returned. (See shipping label in box.)
    09-07-09 12:19 AM
  19. klebron23's Avatar
    I just called tech support the other day. Trackball issue is known and the new ones do not have any flaws in the trackball. Call tech support and they will send you another one no questions asked.
    09-07-09 07:29 PM
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