1. otkeeper's Avatar
    i am having a problem with my trackball on my tour and want to bring it back to verizon..i am running the 5.0.0.191 os..should i downgrade to the official os before bringing it to verizon?
    09-20-09 07:12 AM
  2. Reed McLay's Avatar
    It shouldn't matter, your Tour will be replaced under your hardware warranty. The return will join the referb set with new software and a replacement trackball assembly.

    However, there have been cases where referbs were not purged of data, very embarrassing for the carrier involved. You should do your own security wipe, just to be sure.
    09-20-09 09:10 AM
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