1. bkr6891's Avatar
    I purchased a BB Storm on 11/21/08 from Best Buy, but I am having screen click and lag issues. I am currently on the .75 newly updated OS released by Verizon. It is my understanding that returns were extended because of Christmas, etc. Can someone recommend what I should do? Should I return to a store, or should I call VZW, or should I return to Best Buy?
    Last edited by bkr6891; 12-31-08 at 12:51 PM.
    12-31-08 12:48 PM
  2. theSYNDICATE's Avatar
    You will need to return it to best buy, different inventories/companies.
    12-31-08 01:26 PM
  3. natedodd's Avatar
    You can do either. Go to a Best Buy or call VZW. I had to change mine out that i bought at a Circuit City VZW store and I just called and they handled it for me.
    12-31-08 01:40 PM
  4. bkr6891's Avatar
    UPDATE: Stopped by a VZW store, showed them the click problem, and they immediately ordered my replacement. They didn't ask to "play" with it or for me to do a hard reset. Wonderful experience!
    01-06-09 10:11 AM