1. kfh227's Avatar
    Wow. Just had a chat session with customer service. I think the guy was actually in the USA.

    Anyway, I never upgraded before. And I never pre-orderred before. So this is my first pre-order-upgrade.

    The guy on the chat was helpful so I'll pass on the info. This is the process:

    1) Login to Verizon online
    2) Select the phone you are eligible for upgrade on.
    3) When you go to phone choices, the Z10 should be in the list
    4) Select it

    I didn't get farther than that but it should be a simple path from there.
    03-13-13 11:17 PM
  2. nycspaces.'s Avatar
    nope it's only showing 9XXX devices
    03-13-13 11:58 PM
  3. kpxstar9's Avatar
    Wow. Just had a chat session with customer service. I think the guy was actually in the USA.

    Anyway, I never upgraded before. And I never pre-orderred before. So this is my first pre-order-upgrade.

    The guy on the chat was helpful so I'll pass on the info. This is the process:

    1) Login to Verizon online
    2) Select the phone you are eligible for upgrade on.
    3) When you go to phone choices, the Z10 should be in the list
    4) Select it

    I didn't get farther than that but it should be a simple path from there.
    all of our (vzw) customer service reps are in the US
    03-14-13 12:53 AM
  4. kfh227's Avatar
    all of our (vzw) customer service reps are in the US
    Rare and appreciated these days. I can't tell you how much I dread calling customer service these days.
    03-14-13 06:47 AM
  5. aguiar0016's Avatar
    pre-order is up online.
    03-14-13 07:00 AM
  6. kfh227's Avatar
    Decded to go to a brick and mortar after work
    03-14-13 11:11 AM

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