10-25-09 09:21 PM
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  1. tsguy52's Avatar
    Yeah Celltop is junk so most likely the cause haha..
    10-23-09 01:02 AM
  2. R.O.C.'s Avatar
    Well... The reason I stress user error on this topic is because...

    Just a couple weeks there was a situation like this, where a phone was using data minutes all hours of the day... And it lead to massive overages...

    Well customer service agreed that it was a system issue, and credited them almost $700 over two months worth of these overages....

    Well.... turns out they had mobile email, and the phone was on all the time, so kept going to retrieve new emails every 20 minutes or whatever....
    10-23-09 01:13 AM
  3. callmeox's Avatar
    It's funny to watch the VZW defenders come out in force, acting like VZW billing doesn't make shiat up when you call in with billing questions.

    Are the CSR's issued a Magic 8-Ball of plausible BS responses?

    Yeah, VZW doesn't make billing mistakes or add on BS charges, except when they do.


    Verizon's $1.99 'data usage' charge ended, but it wasn't easy: Money Matters | Money Matters with Teresa Dixon Murray - cleveland.com - - cleveland.com

    Verizon's billing practices prompt reader questions: Money Matters | Money Matters with Teresa Dixon Murray - cleveland.com - - cleveland.com
    10-23-09 08:14 PM
  4. TwinsX2Dad's Avatar
    Why don't you come back with a real set of links - those not written by a well-known anti-business wackjob like Teresa D Murray? Maybe look for the ones that also show other carriers do the exact same thing?

    Any "reporter" who uses "duh" is about as educated & impartial as a dog in heat.

    Then, try to learn to read the subject of a thread - your reply has nothing to do with the subject at hand.

    Some people are incurable in their feelings of inadequacy.
    10-23-09 08:23 PM
  5. tsguy52's Avatar
    Yeah we're trying to help him with his problem and not defend VZW billing system..
    10-23-09 08:31 PM
  6. callmeox's Avatar
    "Everyone else does it" is no defense for BS'ing customers when they ask for an explanation for odd charges.

    Are you saying that her experience is a fabrication?

    The OP has the same type of experience that the link refers to...data charges when the phone is put away. Did you bother to read or was it easier to dismiss out of hand and attack me because of the source?
    10-23-09 08:43 PM
  7. AllGood's Avatar
    I can assure you this is how Alltel was billing you. As a previous Alltel rep I know exactly what you are looking at.

    You have unlimited SMS/MMS, but not a data feature. If no data feature, then you get charged based on Minutes of Use (MOU).

    MMS requires a data connection and this connection comes with a price. Just as mobile web costs a flat rate, but accessing it will cost you in MOU or MB without having Data Axcess Minutes (old Alltel feature).

    No billing error. Get a Connect Pack 3 if you want to avoid these minutes used or a Connect Pack 1 if you have unlimited messaging with your family plan.

    Proof? VZW charges per MB and not per minutes used while accessing data. So it was migrated over from Alltel.

    You are just now noticing because you took the time to look through detailed billing. Did you ever do this with Alltel? Want to stop these charges? Add a 1X Block to the account and this will prevent your son from accessing any data connection.
    This is something completely new. I have unlimited messaging plan for both lines. I have looked at a detail listing of my son's call before and never noticed this. The reason I looked this time is I saw a large increase of his minutes used. He would normally have less then a 100 minutes used in a month, usually closer to 50. This month so far nearly 200 with a week left. Because of the spike I checked and saw this.

    It had been months before since I checked his detailed call log but previously again his minutes have been far below this usage


    My money is still on mobile e-mail or Cellop, which for the most part is free, but there is a message you get the first time you access it that says airtime charges may occur...

    Either way, user error, and definitely not something that just started with the Verizon/Alltel merger (everyone's scapegoat)...




    And to the OP: It probably would have been better if you didn't include the part about this being a way out of your contract... Because now you've made yourself out to be someone looking for an easy out... As opposed to someone looking for a resolution to a real issue....


    This is something that had just started on this billing cycle, the first with VZW.

    And yes I would like to get out but more worried about overages that people have had with this problem. Check the link I posted prior.


    It's funny to watch the VZW defenders come out in force, acting like VZW billing doesn't make shiat up when you call in with billing questions.

    Are the CSR's issued a Magic 8-Ball of plausible BS responses?

    Yeah, VZW doesn't make billing mistakes or add on BS charges, except when they do.

    To me atleast it does appear to be some type of billing error on their end. The CSR in store first told me it was pixs then it wasn't pix, then it was web usage then not web usage, then it was normal then not normal, then the phone was damaged then it wasnt, then the OS on the phone was messed up then it was fine. Many different reasons of why its happen but then saying it was not the cause. I went to a store and 2 CSR didn't know what to do. Both blamed it on pix but said it should not be billed this way. Was thinking it was something with the change over but not sure how to handle it. They tried to call some group that handled switch over issues but they were confused as well. The final answer at this point from the people in store is to wait til the billing cycle is over and at that point they can get more information.

    Basically with all the confusion on this from 4 different CSRs to me it does appear to be something on the VZW side. Again with Alltel this problem did not exist it had only started once the switch over to the VZW billing happened. Not sure if this is just something weird that happened with the billing switch or if it is a change in billing.
    Last edited by AllGood; 10-23-09 at 09:01 PM.
    10-23-09 08:50 PM
  8. tsguy52's Avatar
    I can assure you that it is the phone connecting to the internet - whether it be pix, celltop, or mobile e-mail. SOMETHING is connecting and it very well could be the phone issue.

    I've replaced devices due to this issue before. Just as long as you know it is not a billing error. It is in fact a phone problem. Billing doesn't just come up with random call logs to make your life miserable.
    10-23-09 09:17 PM
  9. jdnlou's Avatar
    Allgood,

    Is the information you are looking at billed or un-billed?...meaning has Verizon issued a bill for the time period that these charges have appeared. If it is under current usage and your bill cycle hasn't ended yet, then you need to wait to see what you are actually billed for.
    10-23-09 09:20 PM
  10. AllGood's Avatar
    I can assure you that it is the phone connecting to the internet - whether it be pix, celltop, or mobile e-mail. SOMETHING is connecting and it very well could be the phone issue.

    I've replaced devices due to this issue before. Just as long as you know it is not a billing error. It is in fact a phone problem. Billing doesn't just come up with random call logs to make your life miserable.

    If it is a phone issue just seems really odd that it only started happening once the billing was moved to VZW


    Allgood,

    Is the information you are looking at billed or un-billed?...meaning has Verizon issued a bill for the time period that these charges have appeared. If it is under current usage and your bill cycle hasn't ended yet, then you need to wait to see what you are actually billed for.
    Correct this is only viewing the usage online for the current billing month. The minutes are being counted against our total anytime minutes though according to the online usage number
    10-23-09 10:16 PM
  11. Fuzzballz's Avatar
    As far as 'early outs' go.. you can always cancel, pay the $150 or whatever ETF, then sue 'em in small claims court. Likely they won't send anyone to the hearing and if you present even a slightly believable argument you'll win. Then you send 'em the judgment and they send you a check. If not, you get the sheriff to go into a local Verizon store and do a "till tap" whereby they take any money that customers pay until they reach the $150 + sheriff fees. It's fun. Lots of time but fun.
    10-23-09 10:23 PM
  12. tsguy52's Avatar
    When did you convert over?

    Posted from my CrackBerry at wapforums.crackberry.com
    10-23-09 10:23 PM
  13. AllGood's Avatar
    When did you convert over?

    Posted from my CrackBerry at wapforums.crackberry.com

    My long in just converted on Oct 17, my bill that was due o the 15th was my last Alltel bill.
    10-23-09 11:11 PM
  14. tsguy52's Avatar
    My long in just converted on Oct 17, my bill that was due o the 15th was my last Alltel bill.
    Yeah I would definitely say coincidence and see about getting data blocked on that phone or have it replaced. Everything you have right now still routes through the Alltel data network - nothing has changed unless you have already converted over to VZW devices.

    A typical CSR doesn't have a clue where this is coming from because they normally transfer this to tech support. Next time you may want to speak with tech to see if they can make sure the phone is not randomly accessing data. It's a common issue and was a problem even with Alltel billing.
    10-23-09 11:54 PM
  15. TwinsX2Dad's Avatar
    As far as 'early outs' go.. you can always cancel, pay the $150 or whatever ETF, then sue 'em in small claims court. Likely they won't send anyone to the hearing and if you present even a slightly believable argument you'll win. Then you send 'em the judgment and they send you a check. If not, you get the sheriff to go into a local Verizon store and do a "till tap" whereby they take any money that customers pay until they reach the $150 + sheriff fees. It's fun. Lots of time but fun.
    How long did it take you to conjure up that scheme? I ask, because you missed an important detail - your agreement binds you to arbitration. You must submit your contract in your initial filing - if court misses the arbitration clause, carrier sends motion to dismiss & small claims has to dismiss it, because you cannot prove you went to arbitration.

    I am extremely close to legal counsel, whereas you couldn't play an attorney on TV, much less a chat forum.

    So thanks for playing - no consolation prizes for you.

    Posted from my CrackBerry at wapforums.crackberry.com
    10-24-09 12:30 AM
  16. tsguy52's Avatar
    I am extremely close to legal counsel, whereas you couldn't play an attorney on TV, much less a chat forum.
    ahem... how "close" are you Twins? lol..
    10-24-09 01:18 AM
  17. TwinsX2Dad's Avatar
    Let's just say she spends a lot of time at my house & took two of the kids home with her this evening.

    Posted from my CrackBerry at wapforums.crackberry.com
    10-24-09 01:55 AM
  18. Fuzzballz's Avatar
    You must submit your contract in your initial filing - if court misses the arbitration clause, carrier sends motion to dismiss & small claims has to dismiss it, because you cannot prove you went to arbitration.

    I am extremely close to legal counsel, whereas you couldn't play an attorney on TV, much less a chat forum.

    So thanks for playing - no consolation prizes for you.

    Posted from my CrackBerry at wapforums.crackberry.com
    LOL. Ah, arguing with the rabble; always a treat. Have you ever been to small claims court? Here in CA you don't need to submit anything with a small claims complaint. And you can't "send a motion to dismiss," you have to show up. And even if all that were true, you'd argue that the mandatory arbitration part of the contract is unconscionable. It wouldn't get that far though.
    10-24-09 02:52 AM
  19. TwinsX2Dad's Avatar
    LOL. Ah, arguing with the rabble; always a treat.
    Ah, yes it is - too bad the rabble is above your head.

    A signed contract trumps all in small claims court in all states, including the socialist state of California.

    Posted from my CrackBerry at wapforums.crackberry.com
    10-24-09 03:03 AM
  20. Fuzzballz's Avatar
    A signed contract trumps all in small claims court in all states, including the socialist state of California.
    wow, you are knowledgeable about the law of all 50 states. You should teach a class, really. Thanks for sharing that wisdom with us.

    But in all seriousness, at least you have uncovered a memory from my past and inspired me to change my sig.
    10-24-09 03:20 AM
  21. TwinsX2Dad's Avatar
    wow, you are knowledgeable about the law of all 50 states. You should teach a class, really. Thanks for sharing that wisdom with us.

    But in all seriousness, at least you have uncovered a memory from my past and inspired me to change my sig.
    I am not - but I have dinner most nights with an attorney who is - and her kind chews your blowhard kind up & spits them out.

    I am not about to go turn on sigs just to see yours - probably rates down with your informational skills.

    Posted from my CrackBerry at wapforums.crackberry.com
    10-24-09 03:39 AM
  22. callmeox's Avatar
    I "had dinner" with a number of female med students when I was in college. I'm overjoyed to learn that it now qualifies me to be a doctor on the internet.
    10-24-09 09:23 AM
  23. decimate.the.weak's Avatar
    I "had dinner" with a number of female med students when I was in college. I'm overjoyed to learn that it now qualifies me to be a doctor on the internet.
    No it makes you a female...
    10-24-09 09:25 AM
  24. jlsparks's Avatar
    LOL. Ah, arguing with the rabble; always a treat. Have you ever been to small claims court? Here in CA you don't need to submit anything with a small claims complaint. And you can't "send a motion to dismiss," you have to show up. And even if all that were true, you'd argue that the mandatory arbitration part of the contract is unconscionable. It wouldn't get that far though.
    Mandatory arbitration = unconscionable? Where? The point of arbitration is to get the parties to a place where they are both comfortable with the outcome, to keep spurious claims from clogging the courts, and to save money. How do any of those precepts rise to being unconscionable?
    10-24-09 09:32 AM
  25. Polychrome's Avatar

    Also, the contract only covers voice minutes - texting/data charges are not part of the contract, so even if it changed to $1 per, that is not an out.
    Simpler than that, actually. You have to be on *some* sort of plan. No plan is under contract, but you must maintain service of some kind.

    For example, if you had a data card sitting around, you could do an ESN change and go on a mobile broadband plan. Or you could put your pda on a datra-only plan that has no voice minutes.

    At one time there were America's Choice plans that would give you a discount for a contractual agreement, but these were long gone by the time I started, and a converted Alltel customer would definitely not be on such a plan, unless Alltel had something like that going.
    10-24-09 10:30 AM
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