1. fadynaime's Avatar
    I bought my a BB Storm from my friend, who had it activated on the VZW network for about a week. he took it off his plan and disconnected the plan and BB internet on it.

    I'm trying to use this device but when I try to register the device on BB site to be able to use the email it comes back with the device has been registered. my friend doesn't have login info or any info about the BB Verizon page. how can i fix this problem to have this phone added to my plan.

    when I call the Verizon customer help, it seems like I can't get what i need through. All I need is the PIN released from their BIS. they keep telling me the phone is not on the network hence its released. but that is not the case I think.

    help please thanks.

    you can send me a private message if you like to discuss this further. thanks
    01-02-09 07:54 PM
  2. lastraid's Avatar
    You need to have your friend call and have VZW tech support delete the old BIS account. This is the only way to free the PIN up so you can set up your email
    01-02-09 08:51 PM