1. traveler20's Avatar
    Email on about 9 accounts over BIS stopped yesterday in midtown Manhattan. Battery pull got everything working again, but in northern NJ only. Back today downtown in Manhattan and everything stopped again. Battery pull got the stuck emails moving, but then nothing again.

    RIM last night had no clue what was going on, and has been generally non-responsive. BB web browser working ok, but nothing else is. Sending an email from the device seemed to shake loose the stuck emails, but then email stopped again.

    Email accounts themselves are ok, its RIMs network that is holding the emails, and appears to be limited to the NYC area. Anyone else experiencing long delayed email through the RIM network?
    08-28-13 11:50 AM
  2. masterscarhead1's Avatar
    What device?
    08-28-13 12:00 PM
  3. qbnkelt's Avatar
    Previous posts have been about a 9930 with Verizon.

    OP this appears to be a localised event, there are no new reports of outages today. Might want to find someone not on Verzon to check.

    My 9900 is not experiencing problems so this seems local network related.

    Edit: my Verizon BES 9930 is now stuck on Send, red clock.

    My AT&T devices are fine, both 9900 and Z10.
    Last edited by qbnkelt; 08-28-13 at 12:38 PM.
    08-28-13 12:10 PM
  4. traveler20's Avatar
    What device?
    Sorry, it's a 9930 with the latest firmware. This particular problem began about a month ago with the previous firmware (just one level back). All email accounts stopped again about an hour ago (different providers, different servers, none of them BES).
    08-28-13 05:28 PM
  5. traveler20's Avatar
    Thanks for the response. It appears that email is working outside of Manhattan, since Im not seeing this in northern NJ. Its only when Im in Manhattan, uptown or downtown.
    08-28-13 05:36 PM
  6. traveler20's Avatar
    BIS service in midtown Manhattan was down for 12 hours yesterday. I got a whole day's worth of Monday's email at 2:18 a.m. RIM's response apparently was to quickly close the trouble ticket I opened, so no one's fixing this. Anyone losing all their email in NYC, or could this network outage be limited to only BIS customers?
    09-10-13 08:27 AM

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