1. 10SE's Avatar
    I am a firefighter here in my city. I was working an extrication the other night, and I managed to scratch (deeply!) the screen on my Curve. Still works just fine... it just looks bad, and is hard to browse on now.

    Now... I'm a long-time customer, as well as VIP... BUT, #1, I just upgraded my wife to a Tour more than a year early on a secondary line (because the Samsung i760 was the worst phone EVER), and #2, the annual upgrade on MY line wasn't even due until December 20th.

    Anyway, the day after I damaged the Curve, I emailed VZW through the website. 72 hours later, still no reply. So, this morning, I went to my closest VZW store. I went to high school with the manager there, but she wouldn't budge on letting me do anything other than a warranty claim on my phone.

    Came home and called *611. I was on hold for about 5 minutes, spoke to Customer Service Rep Dwayne for about another 5 minutes... and I now have a sparkly new Storm2 9550 headed my way thanks to an early upgrade, two-year pricing, AND my VIP discount... all billed to me on my next regular bill!

    Thinking I might just swing back by the store on my way to the gym and let my "friend" know that her store will never see another dime of my business.

    Looks like this forum will be my new home for a while!!!
    11-14-09 01:11 PM
  2. TheSultan's Avatar
    Just goes to show...if you don't like an answer you get from someone, ask someone else
    11-14-09 01:25 PM
  3. JQRS's Avatar
    welcome to the storm family from the curve fam...i too was once a curve!
    11-14-09 01:26 PM
  4. gotblackberry's Avatar
    Due to auditing, fraud, and incentive based sales, stores are much more strict regarding early ugprades versus customer service (phone reps do not get paid to upgrade)
    11-14-09 01:42 PM
  5. Valjean1962's Avatar
    Congratulations on your upgrade! You're going to love the S2! I've found my local VZW reps to be extremely helpful so far.
    11-14-09 01:53 PM
  6. jtgrahamjr's Avatar
    That is awesome. I am a tech rep for VZW and that is just amazing!!! You ever need any help with anything just msg me on here. You will enjoy your S2.
    11-16-09 01:33 AM
  7. bluerskyes's Avatar
    Why didn't she give you the special high school discount? How dare she!

    Posted from my CrackBerry at wapforums.crackberry.com
    11-16-09 07:51 AM
  8. 10SE's Avatar
    Why didn't she give you the special high school discount? How dare she!

    Posted from my CrackBerry at wapforums.crackberry.com
    I didn't want a discount. I just wanted my upgrade date moved up by 46 days, rather than have to spend a week dealing with a warranty replacement through Assurion, then upgrading anyway on Dec 20th. When you've known someone for more than 20 years, you sometimes think they'd be willing to do the same kinds of things that complete strangers on the other end of a phone line are willing to do. Oh well... now I know better.

    Posted from my CrackBerry at wapforums.crackberry.com
    11-16-09 09:43 PM
  9. WickeDhehe's Avatar
    VZW customer support over the phone rocks! In the stores, however, it's not very desirable!
    11-17-09 02:53 AM
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