1. i7guy's Avatar
    10-01-09 11:55 AM
  2. TwinsX2Dad's Avatar
    Verizon Wireless offered solid in-store support, but employees weren't as friendly as those in other stores.
    Wow - what a surprise there.

    Now, some will say, "whaddaya spect? It is New York City, after all!"

    Yet Sprint & T-Mobile stores were also in the same area. And, to be fair, your experience may vary - you might find that one employee who doesn't seem like they just ate gorilla droppings & their mind already set in the sleazy bar down the road three hours from now.

    Posted from my CrackBerry at wapforums.crackberry.com
    10-01-09 06:03 PM
  3. VZWStorm69's Avatar
    All reps have their days, while that is no excuse to disrespect customers some just get burnt out and arent as enthusiastic. Myself I try to show enthusiasm and make every customer happy, but sometimes that doesnt happen or you have one of those "**** CUSTOMER DAYS" and just throws you off from the get go. I have people I work with that are ALWAYS chipper and approachable and I have those 1 or 2 that have complaints DAILY about them that hurt NPS. EVERY store I have worked at, at ANY carrier store is the same.
    10-02-09 08:15 AM