1. Hughett87's Avatar
    I just wanted to post my story and hope that it might help out some fellow crackberry member that went to upgrade their phone early.

    I joined Verizon on 12/29/08, and purchased the Blackberry storm. I was on my third storm for various issues in roughly 10 months. I've had the storm since then and have been "okay" with it, once the droid previews were leaked, launched, and I got to play with it I was hooked.

    I've tried like most other people and called customer service to inquire about upgrading early. I got the same answers like most people too. " to early" "you are brand new to Verizon still" "are you running the latest software" "we can send you another storm" etc...

    I figured I would do some looking online for e-mail addresses of some higher ups with verzion. I found one particular e-mail that was a VP for customer service. I made sure in the e-mail to be polite as possible, state what I was asking for, NOT DEMANDING. I made sure to make it clear that I was happy with Verizon as a service, but the storm was not an acceptable device for me anymore.

    This e-mail was sent on Friday, at about 6pm. To my amazement I received an e-mail back 15 minutes later stating that he would ensure someone would call me by Monday. I took it with a grain of salt but was still amazed as this was clearly not an automated "thank you" e-mail.

    Monday rolled around no call. Tuesday though I received a call from executive customer service, I was at work so I couldn't answer, the voicemail was from a very nice lady "calling on behalf of the presidents office" :-) She gave me her Direct Line to call her back. I called her back, she was very nice and asked me what she could do ensure I was happy, I told her I wanted to upgrade early to the droid. She told me that would not be a problem as long as I upgraded over the phone, I said no problem.

    So there you have it, that's how I did it. Hopefully it will help some people out. Let me also be clear on something: I know some of you are thinking, "you signed the contract you knew the terms why are trying to upgrade early" notice one thing in my story, I was never told "NO", not once ever. I e-mailed with the mindset that I will just try, I wasn't going to **** and moan till I got my way, worse that can happen is they say no.

    So here's the point: Do your homework, find the right people to contact, don't keep trying to deal with 611 if they wont help you.
    Last edited by Hughett87; 11-11-09 at 06:23 PM.
    11-11-09 06:19 PM
  2. ricking's Avatar
    care to give the email addy to us low-lifes!!!
    11-11-09 06:37 PM
  3. MofoMagic's Avatar
    I never understood why people who obviously jumped on "brand new breakneck speed technology" and was thoroughly disappointed jump on the very next thing that got them in trouble in the first place.

    Why wouldnt you just wait and say "let me see if how droid works, and see if it is really what I want.

    You set yourself up for a big downfall , but what do I know.

    Congrats on your seuccess
    11-11-09 06:41 PM
  4. lastraid's Avatar
    Just another point. Do not htink that you get what you want by writing to these folks all the time. I am sure each case is reviewed and acted upon accordingly.
    11-11-09 06:52 PM
  5. ozlancerblack's Avatar
    LOL nice job now post up that email
    11-11-09 06:54 PM
  6. Super_Mario's Avatar
    You actually did demand something extra, because instead of talking to a regular rep you went out of your way to ask a "higher up". Good for you though. You got your way.
    11-11-09 09:20 PM
  7. Butthead007's Avatar

    I actually had a long response typed out, but if you feel like you're getting one over on the system and feel the need to post instructions on how to do it, then far be it for me to criticize.

    Two things: 611 care is enforcing the policies that come down from the executive level. Second, this will only work so many times before they realize catering to your every whim does in fact make you a less than profitable customer. Use this very limited power wisely.
    11-11-09 09:46 PM
  8. Butthead007's Avatar
    LOL nice job now post up that email
    Would it really kill you to hit google? I mean, come on.
    11-11-09 09:47 PM