1. oakie's Avatar
    here's my sitch... i've been an extremely happy t-mo customer for 6 years, but recently moved to las vegas where my reception is quite poor compared to my previous locations. based on what i have read in my area and my own personal experience, verizon seems to be the best option; i have a personal issue with AT&T, and i just let Sprint off the hook a couple months ago for constant dropped calls.

    i have done all i can with t-mo, adding the UMA/wi-fi calling and everything. UMA is a fully baked idea and i love it, but the service is just not reliable enough for me to depend on when 99% of my calls from home are on the UMA system due to poor cellular reception.

    of course i'm looking now at a 50% increase in my monthly bill for a comparable set of features if i am to migrate to VZW. (~1000 minutes, 500 msgs, BIS is $65/mo from TMO and $99 from VZW)

    i get great customer service from TMO. it's what's kept me with them despite the lack of high speed data. my last venture with VZW was from 2000-2002 and ended bitterly.

    after pouring through previous threads in this forum, i guess i'm looking for the opinion of those who have recently switched to VZW and their experience, any tips or advice, etc. the cost is a shocker to me, but i do get a 15% monthly discount. i'm hoping for less fanboyism and just straight up personal experiences with them, good or bad, especially from people relatively new to VZW service.

    it's hard changing service when i have no real problem with TMO as they have served me well. i'm looking for some reassurance that i will receive at least the same, high level of customer service i'm used to... i talk to CS very rarely, but i do not tolerate billing errors whatsoever.


    gogogogo! and thanks to all those who chime in!
    07-30-08 02:43 PM
  2. oakie's Avatar
    and yes, i have ordered a new curve from VZW for the low, low price of FREE and it will be here in a couple days for me to fingerf*ck it for a month to ensure i get good service in my home area.

    i just wont be able to ensure billing integrity during that time frame. as you may have guessed, my previous tryst with VZW ended over a billing issue.
    07-30-08 02:47 PM
  3. kwsmithphoto's Avatar
    Uh, well since you've already placed your order, you'll be able to judge for yourself soon enough!

    I've been on VZW forever and it works virtually everywhere in Vegas, except for the bowels of a few casinos, and an area southwest of Searchlight (where the Joshua trees are) on the highway that connects to I15 south of Primm.

    There's also 2-3 areas on the LA-Vegas portion of I15 where calls get dropped and there's no coverage for a few miles, but nothing too persistent. Overall, VZW seems to have been good at predicting the growth of LV and I've had good signal in outer areas that were nothing but sand just a few years ago.

    In all my years I've only had a couple of billing issues and they were quick and easy to correct. No horror stories.
    07-30-08 03:20 PM
  4. WackBerry's Avatar
    We have used vzw for 3 years now and my phone has yet to not work somewhere. I had one billing issue with them but once I called and went over it with CS the problem was taken care of without a fight.
    Good luck with your new phone!

    Posted from my CrackBerry at wapforums.crackberry.com
    07-30-08 03:32 PM
  5. BostLabs's Avatar
    Hi Oakie!

    Like kwsmithphoto I've been a Verizon customer for quite some time. I do not recall ever having a billing issue but we (my wife and I ) have a tendency to never go over our time in the family share plan. We've even added my Father-in-Law as a third line and we still don't go over.
    Call quality is very good and I have a hard time finding a location in Phoenix that I can't connect from. (Going way out to Parker AZ on the other hand is another matter for connectivity. That was a few years ago so that may have changed.)

    I've never had any problems from a CS agent in the stores. Of course I ride a Harley and dress like a biker when I'm not working at the bank so that could have something to do with it.
    07-30-08 03:36 PM
  6. fonebrkr's Avatar
    If I could use tmo, I would, but a phone with no signal is worthless, i've had vzw for a few years and never had any billing issues. Yeah, they're a bit more $, and the gps lockout on BBs is stupid, but I don't drop calls.

    Posted from my CrackBerry at wapforums.crackberry.com
    07-30-08 03:40 PM
  7. bmcclure937's Avatar
    Sad to see you leave TMobile, oakie!

    Good luck with VZW and I hope you have a good experience! Enjoy the 96megs on your Curve!
    07-30-08 03:43 PM
  8. theprep's Avatar
    I have had verizon since senior year of high school - 7 years. The only issue I had was them billing me for my vzw to vzw minutes. Quick call and it was fixed.

    Service well I'm on the east coast but I have reliable service no dropped calls etc.

    My bills are pretty consistent at $142 w taxes included. 2 lines + $30 extra for data etc.

    You should enjoy the curve - I am. Gps isn't a factor to me so I can't voice an opinion on that aspect.

    All in all switching never crossed my mind if it makes a difference.

    Posted from my CrackBerry at wapforums.crackberry.com
    07-30-08 04:19 PM
  9. songbird's Avatar
    Just adding my 2 cents...I've had Verizon for quite some time and so far I'm liking their service. I haven't gotten a dropped call nor bad reception, all my calls come in nice and clean. I called their CS a week ago for some help with the BIS & Gmail account and they helped me quickly and nicely. I didn't get what he was saying, but he was patient in describing everything in a nice way, not like some people I've dealt with in the past. Although I got transferred to someone in the RIM department, he was very kind and helpful and patient.

    If T-Mobile is not working in your area, go with one that does. Is it really worth saving some money, but not getting what you pay for? In the past, I've worked with Cingular, T-Mobile and Sprint. All I'm going to say is that I'm sticking with Verizon. I hope not to run into any troubles with them, but for now, I'm a happy bean!

    Hope that helps. Just curious, you got the Curve from Verizon, but it's not activated? Sorry, I'm a bit confused with your #2 post, last sentence. Haven't had my morning coffee. Good luck!
    07-30-08 04:33 PM
  10. oakie's Avatar
    Hope that helps. Just curious, you got the Curve from Verizon, but it's not activated? Sorry, I'm a bit confused with your #2 post, last sentence. Haven't had my morning coffee. Good luck!
    i ordered it online thru a veterans program... free curve, free activation, monthly discount, etc.

    have had a curve on TMO for a bit now, and rely heavily on my phone. worked great when i lived in tampa, seattle, and scotsdale, but it's kinda hairy here in vegas, especially at my home.

    i dont mind paying what i do for the reception i currently get... it still works, though it'll occasionally drop calls depending on the weather.

    my main thing is i am willing to pay more for better coverage, but i will not sacrifice the excellent customer service and perfect billing record i've received with TMO over the years. there is no discount big enough or coverage solid enough to compensate for consistent billing errors... which is the reason why i left verizon back in 2002; a 3 month string of billing errors.

    i'm an easy going guy, and i only have one expectation from my wireless company beyond coverage, and that's proper billing. if they make a mistake, that's understandable, but if it becomes a monthly ordeal of me having to call them, it's totally not worth it to me... i'd rather just use two cans and a string.


    and thank you all for your inputs so far. i guess my question isnt coverage so much as it is billing and overall customer service. i call CS only if there's a billing issue, and in the past 6 years, i have made that call only 3 times. i'm just looking to read all of your experiences to help gauge VZW since the trial period ends before actual billing begins.
    Last edited by oakie; 07-30-08 at 04:52 PM.
    07-30-08 04:48 PM
  11. kebema's Avatar
    I've had Verizon service with my Blackberry Curve 8330 for a little over a month now and so far, I am very satisfied. It's a little more expensive, but it is worth it in my opinion. I have had no dropped calls, even in the remote areas. Even at a local state park where no one else with other carriers was able to get a signal, I was still able to. Also the call quality is crystal clear, about as good as using a landline phone. As far as customer service goes, I have not had any problems. The local verizon store has been very friendly and helpful. Hope you enjoy your new service!
    07-30-08 05:04 PM
  12. thesuzukimethod's Avatar
    Our VZW service is more than I'd like to pay, but it seems like it's worth it given we get coverage pretty much every place I've ever been in the west (even up on mountains and in weird hard to get to areas)..

    re: billing - they have been PROactive with me - they texted me last month warning me that my usage was on track to go over for the month - and to call and talk about it. I thought it had to do with my BBAccess Internet service, but it was my texting. They had reviewed my texting history and offered to 'upgrade' my texting plan to cover my typical usage, even though it would technically make them less money month to month - they even backdated the change to cover my overages for the current billing cycle. A little thing, but it was a nice touch.

    no other billing problems. very happy in 3+ years of VZW service. now if i could just get the fam to switch over from sprint!
    07-30-08 05:04 PM
  13. oakie's Avatar
    now if i could just get the fam to switch over from sprint!
    that's one issue i have... i migrated my extended family to t-mobile and they're all happy. i'm about to lose a lot of free calling, so i see my usage going up while my alotted minutes will be less.


    i'm starting to realize i may be keeping both phones and just using the VZW as primary. or going with an unlimited plan which would more than double my monthly costs.
    07-30-08 05:38 PM
  14. thesuzukimethod's Avatar
    my problem is I'm either 1 or 2 hours earlier than bro/sis/mom, and with sprint, their nights start at 7pm (5 or 6 local, depending on savings time or not, which AZ doesn't follow)...I was going to try and recruit them to VZW a year or so ago, but verizon was just making inroads into their town, and they were all happy on sprint (where i started as well - but dropped due to coverage issues)
    07-30-08 06:37 PM
  15. ediggity's Avatar
    that's one issue i have... i migrated my extended family to t-mobile and they're all happy. i'm about to lose a lot of free calling, so i see my usage going up while my alotted minutes will be less.


    i'm starting to realize i may be keeping both phones and just using the VZW as primary. or going with an unlimited plan which would more than double my monthly costs.
    With that blog posted by Kevin, I guess you have a new answer.
    07-31-08 12:47 PM
  16. oakie's Avatar
    With that blog posted by Kevin, I guess you have a new answer.
    what are you talking about?
    07-31-08 01:38 PM
  17. Big Cam's Avatar
    My only complaint with Verizon is they screw us out of GPS, that's it.
    07-31-08 02:45 PM
  18. lilfleck's Avatar
    I've been with VZW for 5-6 years now and I am very pleased. Service is what has kept me with Verizon. Cellular reception everywhere I go, and the customer service is great too.

    Granted that you are aware and understand all of VZW's policies, they have outstanding customer service.

    I used to work for VZW in an extremely busy store in a suburb of NJ and have seen the worst of customers. If you have an honest need, it will be addressed fairly.

    It's always a good feeling that if your phone faults for whatever reason, you can take it back to VZW for a quick diagnosis/repair. As long as it's not water/physical damage, you should be taken care.

    You are paying a premium for better service, IMO.
    07-31-08 04:10 PM
  19. oakie's Avatar
    I've been with VZW for 5-6 years now and I am very pleased. Service is what has kept me with Verizon. Cellular reception everywhere I go, and the customer service is great too.

    Granted that you are aware and understand all of VZW's policies, they have outstanding customer service.

    I used to work for VZW in an extremely busy store in a suburb of NJ and have seen the worst of customers. If you have an honest need, it will be addressed fairly.

    It's always a good feeling that if your phone faults for whatever reason, you can take it back to VZW for a quick diagnosis/repair. As long as it's not water/physical damage, you should be taken care.

    You are paying a premium for better service, IMO.
    i had a horrible experience with them 6 years ago... hence my trepidation.
    07-31-08 07:14 PM
  20. dave421's Avatar
    Verizon is the only company that I actually trust or tolerate anymore. I've had Sprint, Nextel, US Cellular (can't remember who they joined), Alltel, & a few others over the years. I either had billing issues, constant poor coverage, or outright lies & horrible CS. Then I moved to Verizon about 6 years ago. I have never had better customer service from any of the wireless companies I've been with. In 6 years, I have NEVER had to call about my bill. I'm more than happy to pay more money for a phone that works whenever & wherever I need it and good quality CS. I know I sound like a fanboy but it's for good reason. There are very few companies that I will sing the praises of openly but Verizon is definitely one of them.
    07-31-08 09:41 PM
  21. isaacleese's Avatar
    Verizon pros:

    Their data network is fast... really fast.
    Their coverage (at least in my area, NW Ohio) is outstanding.
    Messaging/data plans are fairly affordable.
    IME the CSR's have been amazing.

    Cons:

    All in all, appreciably more expensive than other providers.
    F'ING GPS ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !
    Tend to delay software updates
    Tend to delay new phone releases
    GPS ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !

    That's about it.
    07-31-08 10:48 PM
  22. ediggity's Avatar
    what are you talking about?
    T-mobile 3G
    08-01-08 02:36 AM
  23. maz94protege's Avatar
    Ive had Tmobile before in the past, their new wifi @ Home service is good, no doubt there. But going on 6 almost 7 years with Verizon, ive never had better reception and service. Tmobile does have one of the best customer services around, but Verizon is almost as good. They have always taken care of me. You could always explain to Tmobile your no service situation and they may cut you a deal. I moved into a neighborhood without TMO Service, they only charged me one Disconnect fee for 2 lines. (they still made a nice buck off that)

    All carriers today are eager to keep your service, and earn your service. There are a few different voice plans, depending on your usage, the select plan gives you unlim text/picture/vid msgin to ANYONE. and just get the $29.99 BIS. Youll be set!.

    As always you can try out the service and cancel if you want to keep what you have. You wont be let down.

    Cheers
    08-05-08 09:45 PM
  24. tomj63's Avatar
    VZW has been very good to me have been with them a longggggg time. CS has always taken care of any issues or questions I have had in the past, then again I have a Corp. account with them.
    08-05-08 10:56 PM
  25. eMpTy43's Avatar
    here's my sitch... i've been an extremely happy t-mo customer for 6 years, but recently moved to las vegas where my reception is quite poor compared to my previous locations. based on what i have read in my area and my own personal experience, verizon seems to be the best option; i have a personal issue with AT&T, and i just let Sprint off the hook a couple months ago for constant dropped calls.

    i have done all i can with t-mo, adding the UMA/wi-fi calling and everything. UMA is a fully baked idea and i love it, but the service is just not reliable enough for me to depend on when 99% of my calls from home are on the UMA system due to poor cellular reception.

    of course i'm looking now at a 50% increase in my monthly bill for a comparable set of features if i am to migrate to VZW. (~1000 minutes, 500 msgs, BIS is $65/mo from TMO and $99 from VZW)

    i get great customer service from TMO. it's what's kept me with them despite the lack of high speed data. my last venture with VZW was from 2000-2002 and ended bitterly.

    after pouring through previous threads in this forum, i guess i'm looking for the opinion of those who have recently switched to VZW and their experience, any tips or advice, etc. the cost is a shocker to me, but i do get a 15% monthly discount. i'm hoping for less fanboyism and just straight up personal experiences with them, good or bad, especially from people relatively new to VZW service.

    it's hard changing service when i have no real problem with TMO as they have served me well. i'm looking for some reassurance that i will receive at least the same, high level of customer service i'm used to... i talk to CS very rarely, but i do not tolerate billing errors whatsoever.


    gogogogo! and thanks to all those who chime in!


    I'm 21 now and have been with Verizon for as long as I can remember...probably going on 8-10 years now. I've had a BB on the BIS plan for almost 2 years now.

    I'm one of the most financially anal people out there (Spreadsheets, budget tables, bills and pro-rates down to the penny before the bills are even sent electronically)...I'm currently the primary # on a 1400 minute family plan with my Mom and Dad as my 2nd and 3rd lines...along with an AirCard for my Dad's laptop as well.

    Lately I've had a few billing errors, tethering package wasn't removed, calling plan wasn't downgraded, parents accessed "Get It Now" and were charged $1.99 per MB. Verizon had no problem giving me either "Next-statement credit" or instant credit... As long as you're not an A$$ when you call customer service and you just explain the situation they're usually more than happy to credit you're incorrectly billed features. Even when my parents accidentally access the "Get It Now" features, they gladly gave me instant credit.

    I don't believe I've ever spoke with a VZW CSR Supervisor...never needed to. Being that I've been with them so long I sometimes find I'm more knowledgeable than some of the billing reps...however I've found a way to get to the experienced reps, just choose tech support for all your needs. The tech support reps are fully trained to handle tech support and billing needs without transferring you.

    Don't get urked by my billing issues that I've had just recently. This is the first time in my 8-10 years with Verizon that I've ever had billing problems, which as I mentioned before were resolved promptly with one phone call to customer service.

    You may want to consider a family plan if you've got anyone to share with...the basic Blackberry plan starts around $80 I believe...I am light on talk time so I've broken down my family plan to bill my parents for what they use and I pay for what I use...

    Also talk with VZW customer service about employer discounts...I work for Comcast Cable and receive 20% off my calling plan and 20% off my BIS plan. You don't have to work for a big corporation though, partner discounts are offered for many different employers.

    Another note about VZW's Network...those commercials about non-existent dead zones are pretty accurate. I don't loose service very often and get good signal strength and call quality even when I'm in the mountains or in basements. One main focus a CSR will try to sell you on which is hard to realize is the STRENGTH of the network rather than the COVERAGE AREA...Verizon will work inside buildings and in deep valley's where other networks will fade out. I'd take my word for it, but if you don't want to...try their service for free for 30 days...and if you don't like it, ditch it!

    PIN me if you have any other questions...a lot of people call me a walking advertisement for Verizon...yea it's a little more expensive, but the network is honestly worth it. I have no house phone, just my BB and it works everywhere, everyday, crystal clear.

    The only bad thing about VZW is that they lock down certain features of their phones, for instance AIM and GPS third party program functionality. They want you to use their text message-based AIM program and their VZ navigator...for their own gain. WHATEVER...I have BB maps and can read a map and don't need GPS and you can get IM+ (the best IM program out to my knowledge) which supports AIM and it works through your internet connection, so you can still have AIM, just not the built-by-RIM AIM program which integrates into your message list.
    Last edited by thornem1; 08-06-08 at 02:44 AM.
    08-06-08 02:41 AM
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