1. Jim from NW Pa's Avatar
    Can a VZW store file a claim for me as a courtesy? My Pearl is DOA, and I can't really be without it. (By that I mean I can, but don't want to.)

    Phone took a swim in a hot tub, I brought it back to life..... Now the charging port wont work
    02-07-10 10:01 AM
  2. Super_Mario's Avatar
    They can not because it goes through Asurion. You can file a claim online.

    Welcome To Asurion's Online Resource Center
    02-07-10 10:04 AM
  3. Jim from NW Pa's Avatar
    if I call VZW they have the ability to forward my calls to another number ?
    02-07-10 10:16 AM
  4. Super_Mario's Avatar
    Yes they do, you might want to go straight to Tech though because care reps can not but Techs can.
    02-07-10 10:46 AM
  5. NIKSTORM's Avatar
    if you do it online it takes five minuyes just did it last week no prob at all.
    02-07-10 10:54 AM
  6. kwilliams003's Avatar
    BTW... verizon can do in house claims but it has to be either a medical or business emergency.
    02-07-10 11:47 AM
  7. Jim from NW Pa's Avatar
    BTW... verizon can do in house claims but it has to be either a medical or business emergency.
    Would being on call for work constitute business emergency?
    02-07-10 01:05 PM
  8. kwilliams003's Avatar
    Yes, if thats your only phone. just let them know its a business emergency when you go into the store and they will let asurion know ... they also do them if its after hours like being the weekend. i would call to make sure that store will honor the policy but i know we do in fla.
    02-07-10 02:46 PM
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