View Poll Results: Are you happy with Verizon Wireless?

Voters
3352. You may not vote on this poll
  • Yes i'm a loyal VZW customer

    2,142 63.90%
  • Its Ok

    766 22.85%
  • I am thinking about changing

    254 7.58%
  • NO!!!

    190 5.67%
  1. LSglock89's Avatar
    I'm having an issue activating a BlackBerry 9650.

    I can make/receive phone calls and send/receive texts. But I cannot access BIS...email, bbm, etc.

    I was on a support call with Verizon for 2 hours straight and they said "you are going to have to call RIM, it is not our issue." However they gave me no carrier code or ticket code to use when contacting RIM.

    Any solutions/help? I'm pretty frustrated at this point and calling again to go through 3 levels of techs is not something I want to do right now.

    Thanks
    10-27-11 12:42 PM
  2. VZW_CS#IM's Avatar
    Good afternoon TheVetteMan.

    Have you been able to use the data features with your BlackBerry in the past? Did you get the device from Verizon Wireless or another source? Are you able to use any applications on your device? Can you access the Internet, or is it just any messaging applications that you cannot use? Have you tried removing the battery or clearing the temporary Internet files? To clear files, please follow the steps below:
    [*]From the Home screen, press the Menu button.[*]Select Browser. [*]Press the Menu button then select Options. [*]Select Cache Operations. [*]Select Clear History.[*]From the Content Cache section, select Clear.[*]From the Pushed Content section, select Clear.[*]Select Delete.[*]From the Cookie Cache section, select Clear.

    I know you already spoke with Technical Support; however, if you still need assistance, we will need to speak with you personally. Please call Customer Service/ Technical Support from an alternate phone at 800-922-0204, and we will be happy to troubleshoot!

    You can also contact us via Twitter @VZWSupport

    Thank you,
    VZW_CS
    ^VS
    11-03-11 05:51 PM
  3. TheScionicMan's Avatar
    What happened to the 866-571-5158 support number?
    11-15-11 04:49 PM
  4. Tcmh's Avatar
    can I got my torch 9850 replaced without an invoice? my blackberry down and i cannot found it.....and most important is, this phone is not under my number registeration
    11-16-11 06:37 AM
  5. nlk10010's Avatar
    I am out of contract with my Storm 2 (grandfathered Unlimited Data). Over the duration of my contract, when I needed to tether my notebook to my device I would call up VZW and the $15/month "Mobile Broadband" feature would be added to my account.

    I may now need to tether my notebook again (or, perhaps, acquire a PB), and when I went to my account I see the "Mobile Broadband" feature has somehow morphed into a "Mobile Broadband/Hotspot" feature and has gone up in price to $20/month.

    Why the increase in price? Can I still get tethering capability for $15/month? Does everyone (or at least everyone who wants to toe the company line ) who has a PB bridged to their BB pay an extra $20/month?

    Appreciate any info a rep (or, in fact anyone) can offer.
    11-25-11 10:27 AM
  6. gotblackberry's Avatar
    I am out of contract with my Storm 2 (grandfathered Unlimited Data). Over the duration of my contract, when I needed to tether my notebook to my device I would call up VZW and the $15/month "Mobile Broadband" feature would be added to my account.

    I may now need to tether my notebook again (or, perhaps, acquire a PB), and when I went to my account I see the "Mobile Broadband" feature has somehow morphed into a "Mobile Broadband/Hotspot" feature and has gone up in price to $20/month.

    Why the increase in price? Can I still get tethering capability for $15/month? Does everyone (or at least everyone who wants to toe the company line ) who has a PB bridged to their BB pay an extra $20/month?

    Appreciate any info a rep (or, in fact anyone) can offer.
    Unfortunately prices and plans change all the time. You would have to pick from current offerings. Mobile hotspot allows connection of up to 5 devices wirelessly.
    12-05-11 01:34 PM
  7. nlk10010's Avatar
    That is strange, I sent a message to VZW Customer Service just a week ago (after I had posted here) asking the same thing and got a response insisting that Broadband Access WAS still available at $15/month and could they hook me up.

    But I agree that it is unfortunate that rates and plans change all the time, just as subscribers find that the best carrier for them changes all the time. If in fact the $15/month BA is not still available then the advantage VZW had for me essentially vanishes and other options enter the picture.

    Thanks for your response.
    12-05-11 01:39 PM
  8. gotblackberry's Avatar
    That is strange, I sent a message to VZW Customer Service just a week ago (after I had posted here) asking the same thing and got a response insisting that Broadband Access WAS still available at $15/month and could they hook me up.

    But I agree that it is unfortunate that rates and plans change all the time, just as subscribers find that the best carrier for them changes all the time. If in fact the $15/month BA is not still available then the advantage VZW had for me essentially vanishes and other options enter the picture.

    Thanks for your response.
    According to my system the $15/5gb mobile broadband connect is still available but only if you subscribe to the corporate data plan. ($44.99)
    12-05-11 01:48 PM
  9. nlk10010's Avatar
    According to my system the $15/5gb mobile broadband connect is still available but only if you subscribe to the corporate data plan. ($44.99)
    Oh, OK, that could make some sense. Unfortunately, if true, then BC would not be available to me. I did have the corporate because I needed BES but when my hosting company started offering BESX I cut back to the non-corporate (plain BIS) data plan.

    Anyway, thanks for taking the time to answer my question.
    12-05-11 06:28 PM
  10. ibcop's Avatar
    Anyone able to add the 20 buck MHS to my account? I don't want the bundled data/mhs, but want them separate items.

    If so, send me a PM.
    12-07-11 09:54 PM
  11. snape's Avatar
    Well, this doesn't have anything to do with my BB, but today we upgraded one of our phones (been a VZW customer for 10+ years) and the receipt was e-mailed by their system to an ancient e-mail address we haven't used in years. I logged into my account and can't find that address anywhere in their records, and so can't delete it. Fortunately I just happened to look at that account, otherwise I wouldn't have seen the receipt. I don't want to miss an important e-mail but can't figure out how to fix it so that e-mails are going to the right place again. Has anyone heard of this happening? I tried calling *611 and got a recording that my account information wasn't available right now and to call back tomorrow. ??
    02-12-12 03:00 AM
  12. TurboTiger's Avatar
    Well, this doesn't have anything to do with my BB, but today we upgraded one of our phones (been a VZW customer for 10+ years) and the receipt was e-mailed by their system to an ancient e-mail address we haven't used in years. I logged into my account and can't find that address anywhere in their records, and so can't delete it. Fortunately I just happened to look at that account, otherwise I wouldn't have seen the receipt. I don't want to miss an important e-mail but can't figure out how to fix it so that e-mails are going to the right place again. Has anyone heard of this happening? I tried calling *611 and got a recording that my account information wasn't available right now and to call back tomorrow. ??
    Same thing happened to me 2 weeks ago when I renewed my contract and replaced my storm2 with an iPhone 4S.
    No clue why this happened and this was and is the only email from VZ I got at my old email address.

    Good Luck
    02-12-12 04:26 PM
  13. TurboTiger's Avatar
    I have to make a call to Europe in the next few days.

    Is the VZ charge gonna be outrageous if I make that call from my iPhone?

    TIA
    03-03-12 06:52 PM
  14. jerry12's Avatar
    Quote:

    Originally Posted by belleRN

    Ok..here goes! When Vzw releases the new software update for the 8330, how do I get it? Sorry if this is a stupid question!

    Posted from my CrackBerry at wapforums.crackberry.com


    If you know anything about Verizon, you should be more concerned about the "when" than anything else in your question

    I'm the one who voted "no".



    Posted from Crackberry.com App for Android
    08-22-12 12:02 AM
  15. SixStringMadness's Avatar
    Will Verizon Wireless be offering Pre Order for BlackBerry 10, Z10 devices?
    12-30-12 08:29 PM
  16. kpxstar9's Avatar
    Will Verizon Wireless be offering Pre Order for BlackBerry 10, Z10 devices?
    I would say yes, but it is too early to tell.

    Sent from my SCH-I605 using Tapatalk 2
    02-11-13 06:57 PM
  17. kfh227's Avatar
    I got a question. When are you going to start selling the Z10?
    03-12-13 10:01 PM
  18. kpxstar9's Avatar
    I got a question. When are you going to start selling the Z10?
    3/21

    Sent from my SCH-I605 using Tapatalk 2
    03-13-13 03:34 PM
  19. pooger's Avatar
    Can I get insurance on a phone that I bought without a contract from Verizon Wireless? (the Z10 that I purchased today)
    03-14-13 05:15 PM
  20. pkcable's Avatar
    Do we have any reps still helping out here? Please PM me if you wish to remain incognito. (this way you can just answer in here off the record)
    03-22-13 03:54 PM
  21. kpxstar9's Avatar
    Can I get insurance on a phone that I bought without a contract from Verizon Wireless? (the Z10 that I purchased today)
    as long as you bought it from vzw, yes
    03-27-13 03:16 PM
  22. kpxstar9's Avatar
    Do we have any reps still helping out here? Please PM me if you wish to remain incognito. (this way you can just answer in here off the record)
    that would be me, when i have the time (due to work and life) =)
    pkcable likes this.
    03-27-13 03:16 PM
  23. pkcable's Avatar
    that would be me, when i have the time (due to work and life) =)
    Awesome! Do what you can when you can! I will leave the thread as a sticky IF you ever get burned out just drop me a PM and I will unstick it.
    04-01-13 04:47 PM
  24. 9of13's Avatar
    I have a question. Im planning to switch to VZN soon and i would like to know what is the maximum amount deposit charged for 1 line?
    05-04-13 09:26 AM
  25. jweimn's Avatar
    I have a question. Im planning to switch to VZN soon and i would like to know what is the maximum amount deposit charged for 1 line?
    Depends entirely on your credit anything from $0-$400 and anywhere in between

    Sent from my Nexus 4 using Tapatalk 2
    05-06-13 03:50 PM
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