1. Mushy2012's Avatar
    Is the replacement phone you recieve a new one or a refurbished one?
    04-11-09 01:53 PM
  2. Mbellfire's Avatar
    Usually a certified replacement.
    04-11-09 01:56 PM
  3. IDsweetcheeks's Avatar
    Certified Like New Replacement

    Asurian and Warrenty both
    04-11-09 02:55 PM
  4. randabis's Avatar
    As an Asurion claims department CSR for Verizon Wireless customers, I can tell you that your replacement phone through Asurion will either be brand new, or it will be a certified like new (refurbished) device, depending on what is first available in our inventory. The goal is to get you a replacement as soon as possible, so the first available equipment is always used. All replacements come with a 12 month warranty, which is handled through Asurion. If you receive a brand new replacement, the warranty is covered through Asurion for the 1st 30 days, then the warranty transfers to Verizon Wireless. With new equipment after 30 days you will need to provide Verizon Wireless with a Proof of Purchase which can be obtained from Asurion on customer request.
    04-11-09 05:24 PM