1. gariac's Avatar
    The proximity detector on my original Z10 wasn't working. I arranged for warranty replacement with t-mobile. All I was told is I had to turn around (return) the old phone quickly, which I did. I used the standard ground shipping. I got hit with a $20 service charge. I complained to customer service and got it removed.

    This is just a FYI.

    Posted via CB10
    11-18-13 01:26 AM
  2. Benjamin_NYC's Avatar
    The proximity detector on my original Z10 wasn't working. I arranged for warranty replacement with t-mobile. All I was told is I had to turn around (return) the old phone quickly, which I did. I used the standard ground shipping. I got hit with a $20 service charge. I complained to customer service and got it removed.

    This is just a FYI.

    Posted via CB10
    Thanks. I've never been charged a fee to replace a phone under warranty with T-Mobile, and I've replaced maybe a dozen phones over the years. I wonder if this is new. It's certainly inappropriate.

    Posted via CB10
    11-18-13 06:47 AM
  3. SimbaNala's Avatar
    I've replaced a couple through T-Mobile but I have never been charged a service fee. They have said there would be a shipping charge but that gets waived because I've been with them for so long and never been late with a payment, etc.

    Posted via CB10
    11-18-13 02:40 PM
  4. Benjamin_NYC's Avatar
    Never had a shipping charge. That's also inappropriate. They sold a defective phone. They need to get a new one in your hands.

    Posted via CB10
    11-18-13 08:32 PM
  5. gariac's Avatar
    Shipping fees are offered for expedited service. If your phone was DOA, you would probably pay the extra cost.

    Posted via CB10
    11-18-13 09:05 PM

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