1. ukmgranger's Avatar
    Hi all,

    I just tried uninstalling device OS 5 from my Windows7 machine and found that it wouldn't uninstall. It threw up an error 2738 message.

    Anyway, there are many solutions if you google (re-register a .dll) but none of them worked. I only found one solution that did work (by altering the registry). See below:

    Here's the fix:

    1- First try to register the vbscript.dll
    A- Click Start "globe"
    B- Type in Search programs and files box> cmd
    cmd.exe should show in list, right click on it and select Run as administrator
    C- Make sure your in system32 directory, if your unsure type:
    for 32bit OS => cd %windir%\system32
    for 64bit OS => cd %windir%\syswow64
    2- Now register the dll with this:
    regsvr32 vbscript.dll
    You should receive a massage saying it was successful.

    Now try to install or uninstall again.
    If you still get error then it's time for a quick regedit:

    1- Click Start "globe"
    A- Type in Search programs and files box> regedit
    regedit.exe should show in list, right click on it and select Run as administrator
    2- Find this key and delete it:
    HKEY_CURRENT_USER\SOFTWARE\Classes\CLSID\{ B54F3741-5B07-11CF-A4B0-00AA004A55E8}
    Now done with regedit.
    3- Register the vbscript.dll as described above.

    Now you should be able to install or uninstall.
    07-28-09 07:27 AM
  2. geanab's Avatar
    This same fix has been suggested for my laptop.
    I tried this fix, but the key to delete is not there.
    I have been trying to get the vzaccess software installed without success.
    Verizon says to call dell and dell says it is a software problem call verizon.
    I have a new studio 1555 laptop with window 7, 64 bit
    Any ideas
    01-30-10 10:50 PM
  3. pkcable's Avatar
    moving to os discussion
    01-31-10 03:46 PM
  4. nevildev's Avatar
    Thanks ukmgranger!

    Step 2 of your fixes worked. This has been an issue for a couple of weeks.

    Evan
    01-31-10 06:56 PM
  5. dadoohan's Avatar
    Hi,

    I've the same error under Windows 7:

    I can repair or modify but not uninstall BlackBerry Dektop Software (V. 5.0.1 SP1)

    - For the Step 1, the command to register as an administrator the dll vbscript is OK but the error is still there when I try to uninstall.
    - For the Step 2, I haven't the key HKEY_CURRENT_USER\SOFTWARE\Classes\CLSID\{B54F3741-5B07-11CF-A4B0-00AA004A55E8} in my Regedit (neither under HKEY_LOCAL_MACHINE)

    Any other idea ?

    Regards
    02-16-10 10:57 AM
  6. Coversky's Avatar
    Hi !
    Nice solution, works on windows seven 64-bits if you delete the:
    HKEY_CURRENT_USER\SOFTWARE\Classes\Wow6432Node\CLS ID\{B54F3741-5B07-11CF-A4B0-00AA004A55E8}

    Works here but I don't have the slightest idea how.
    05-13-10 04:05 PM
  7. Lucky45's Avatar
    Found the easiest way to fix this problem - download Revo Uninstaller Pro.
    06-20-10 03:11 PM
  8. ajziat's Avatar
    McAfee cleanup and removal utility tool will DEFINITELY help you all.

    It works perfectly!

    > download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe
    Nugzie likes this.
    12-09-10 12:58 AM
  9. andy957's Avatar
    Found the easiest way to fix this problem - download Revo Uninstaller Pro.
    Tried that too. Same 2738 error.
    01-09-12 04:27 PM
  10. andy957's Avatar
    Has anyone EVER found the solution to this? I have some old BB OS versions I'd like to delete but cannot. I've tried everything possible, I think, other than ripping the hard drive out of my PC and manually scratching the sectors off.
    08-24-12 03:51 PM
  11. andy957's Avatar
    This same fix has been suggested for my laptop.
    I tried this fix, but the key to delete is not there.
    I have been trying to get the vzaccess software installed without success.
    Verizon says to call dell and dell says it is a software problem call verizon.
    I have a new studio 1555 laptop with window 7, 64 bit
    Any ideas
    Same exact issue, geanab. And I also have a Dell Studio (although it's the 1735) laptop, and also I'm running Vista 32-bit but still...
    08-24-12 03:53 PM
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