1. Shanep1972's Avatar
    I changed my password and now it won't let me log into it, went to add accounts and it's not there. Just keeps saying please login to renew your session. Help please

    Posted via CB10
    02-23-14 04:25 AM
  2. hakimmmmm's Avatar
    You mean the Account is not there
    Are you usinf 10.2.1.1055?



    Posted via CB10
    02-23-14 05:29 AM
  3. Shanep1972's Avatar
    10.2.1.537 I've tried updating it but it says it's up-to-date

    Posted via CB10
    02-23-14 06:27 AM
  4. Shanep1972's Avatar
    Yes, disappeared from the account settings menu

    Posted via CB10
    02-23-14 06:28 AM
  5. Shanep1972's Avatar
    When you click the app, it won't let you even attempt to login it just goes to the phone settings, account bit. Hope that makes sense

    Posted via CB10
    02-23-14 06:31 AM
  6. Namueab's Avatar
    When you click the app, it won't let you even attempt to login it just goes to the phone settings, account bit. Hope that makes sense

    Posted via CB10
    Try deleting the app, reboot, then reinstall.

    Q10
    02-23-14 06:47 AM
  7. Shanep1972's Avatar
    Tried it several times mate, even pulled the battery out

    Posted via CB10
    02-23-14 06:49 AM
  8. hakimmmmm's Avatar
    Its well known bug

    Did you install any android app lately?
    Try deleting those android apps even if you installed them from BlackBerry app world


    Posted via CB10
    02-23-14 06:50 AM
  9. Shanep1972's Avatar
    Nope not installed anything new lately that's what I don't understand. But I'll check to see if there's anything I can delete. All I did was change my password word on fb account.

    Posted via CB10
    02-23-14 06:56 AM
  10. hakimmmmm's Avatar
    Nope not installed anything new lately that's what I don't understand. But I'll check to see if there's anything I can delete. All I did was change my password word on fb account.

    Posted via CB10
    Sometimes it happns and its due to android apps
    Try to delete all your android app and when accounts reappear set up your facebook then you can isntall your android apps back

    Posted via CB10
    02-23-14 06:57 AM
  11. Shanep1972's Avatar
    Cheers I'll try now

    Posted via CB10
    02-23-14 06:58 AM
  12. Shanep1972's Avatar
    No luck, deleted all I can still no go. :-(

    Posted via CB10
    02-23-14 07:04 AM
  13. hakimmmmm's Avatar
    After deleting the android apps you have to reboot by holding down the power button for 40 seconds
    Dont let go of the power button for 40 seconds


    Posted via CB10
    02-23-14 07:56 AM
  14. Shanep1972's Avatar
    Yet another fail, looks like it's going to be a visit to the shop in the morning lol, unless you have anymore suggestions, but thanks for your help so far....

    Posted via CB10
    02-23-14 12:20 PM
  15. BlueRaven25's Avatar
    I had this problem when i updated to the official OS. I downloaded the leak in hopes it would work again it did at first but issue came back when i restored my device to the last back up. I decided to use the back up before the issue was present and I could log in to FB again and it returned in my Hub. The only downside was i lost the new contacts and pictures i had taken since then.

    Posted via CB10
    02-23-14 02:05 PM
  16. Shanep1972's Avatar
    Where do I find the leaked one at?

    Posted via CB10
    02-23-14 02:30 PM
  17. Shanep1972's Avatar
    Yeahhhh I've woke up this morning and it's back, maybe after the 40 second reboot, it just took time to get the settings again. So thanks mate

    Posted via CB10
    02-23-14 11:23 PM
  18. hakimmmmm's Avatar
    Yeahhhh I've woke up this morning and it's back, maybe after the 40 second reboot, it just took time to get the settings again. So thanks mate

    Posted via CB10
    Im glad it worked
    Enjoy your BlackBerry

    Posted via CB10
    02-24-14 01:43 AM
  19. Shanep1972's Avatar
    Will do, thanks again

    Posted via CB10
    02-24-14 03:48 AM
  20. tthieman's Avatar
    What was the solution? Deleting the android apps or reloading the OS?

    Posted via CB10
    02-25-14 10:51 AM
  21. hakimmmmm's Avatar
    Deleting the android apps and holding down the power button for 40 seconds

    Posted via CB10
    02-25-14 11:57 AM
  22. tthieman's Avatar
    Ok. I'll try this and let you know. Thanks.

    Posted via CB10
    02-25-14 12:29 PM
  23. tthieman's Avatar
    Are you saying delete even the ported apps? Not sure which ones those would be. I'm going to delete Snap and all the apps I downloaded with it first. Otherwise I have no idea which apps are ported android ones.

    Should I delete the Facebook app too? Reboot and the reinstall FB?

    Posted via CB10
    02-25-14 12:44 PM
  24. Shanep1972's Avatar
    I deleted the android apps but I rebooted and did the 40 second thing, it didn't work instantly but when I got up the next morning the fb app in the account settings was back, and no I didn't delete the fb app.

    Posted via CB10
    02-25-14 02:05 PM
  25. tthieman's Avatar
    Thanks. I'll give it a try and let everyone know.

    Posted via CB10
    02-25-14 03:07 PM
35 12

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