- Reed McLayRetired ModeratorWhen your device fails to start, it show one of these symptoms:
1. Totally dead.
2. Trying to restart, LED activity only.
3. Failed to start, a white screen with an error message.
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1. Physical damage, water is the worst enemy of delicate electronic device. Try drying it with a desiccant and replacing the battery. If there is no activity, you can still try the last ditch technique, nothing to loose anyway.
2. Your device is not able to start, something has gone wrong and the OS is corrupt.
Failed Upgrade suggestions.
Link failed, Post #384 of this thread.
3. Geeks call this an "Uncaught exception error". That is a polite way of saying, the last thread has terminated, the OS has halted because it is corrupt.
In many cases, the Application Loader can be used from Desktop Manager or Windows, see Ref #1 for the CrackBerry 101 discussion.
If that fails to connect, there is one final solution. Go Old Skool ...
__________________________________________________ ________
The good news, starting from scratch, you will be back in service in a couple of hours.
1. ...
2. You need to install a BlackBerry OS file that is specific to your device. The original version, as supplied by the carrier, is the safe choice, but you can use any model specific version. This is not supplied on your BlackBerry CD, Ref: 3 links to BlackBerry's download pages.
3. Once the OS has been installed, you have to prepare it for the device.
Select Start / Computer and select the Drive C: Icon.
Open Program Files / Common Files / Research in Motion / AppLoader.
Navigate to the bottom and delete the file Vendor.XML file.
4. You are now ready to restore your device. Verify that BlackBerry Desktop Manager is NOT running. Plug the device directly into the computer's USB port.
We are about to venture into the bowls of the beast. Windows is not suitable for this job, we are going to invoke the Command line interface with an option switch. This was the way all 'puters worked prior to Mcintosh and Windows.
Windows XP: Start / Run... / Command
Windows Vista: Start / Command (type this into 'start search')
You will see a black window similar to this. I have used UPPERCASE to highlight the typed commands.
Windows Vista
CD \
CD PROGRAM FILES
CD COMMON FILES
CD RESEARCH IN MOTION
CD APPLOADER
LOADER /NOJVM
CD \
CD PROGRA~1
CD COMMON~1
CD RESEAR~1
CD APPLOA~1
LOADER /NOJVM
CD \
CD PROGRAM FILES (x86)
CD COMMON FILES
CD RESEARCH IN MOTION
CD APPLOADER
LOADER /NOJVM
When you hit enter at the last command a forced rebuild will start. No data or setting will be saved, however, they can be recovered from a previous backup.
5. Wait for it to finish.Thirty minutes is typical, do not interrupt it.
Once it has recovered, you can use Desktop Manager's Application Loader to customize it and restore from your backup files, if you have saved them previously.
Update: Members have reported success after numerous failures with the following technique:
Remove the Battery, then run the Loader program. It works.
Ref:
BlackBerry 101: How to Reload the Operating System on a Nuked BlackBerry | CrackBerry.com
Current BlackBerry Desktop Manager
BlackBerry Desk Top Manager
BlackBerry OS Source list
Version 1.1 Corrected EXE file name.
Version 1.2 Expanded troubleshooting and installation instructions.
Version 1.3 Detail command line instructions.
Version 1.4 XP specific command line.
Version 1.5 Vista 64 command line.
Version 1.6 Remove battery prior to running loader.
Thanks to acnst @ BlackBerry Forums
Credit to cmedeir for the XP command line.
Credit to Afterfreeze for the Vista 64 command line.
Credit to jamesyouwish for the no battery technique.
Last edited by Reed McLay; 01-30-09 at 11:39 AM.
04-28-08 12:11 PMLike 21 - can you help me step by step to do the process....i have window XP and i have the curve. can you give command by command
thanks05-22-08 10:06 AMLike 0 - Reed McLayRetired ModeratorThe fact is, there are many individual steps in setting up for a restore.
I have a parallel thread where I detail the more challenging steps, exactly the same procedure.
http://forums.crackberry.com/f3/how-...-memory-34633/
You want to follow the instructions for steps 1 & 2. Then return to this thread for the final instruction, the actual file commands.05-22-08 10:28 AMLike 0 - this is awesome thanks for taking the time to put this together. I have an 8700 that was dropped in water and when I turn the screen on its all scrambled green and red and it looks like a tv with horrible reception i thought i needed a new motherboard, what do you think?06-03-08 12:19 PMLike 0
- Reed McLayRetired ModeratorWith water, you can try to dry it out and hope for the best.
The best advise I have seen, use dry rice in a sealed container with the device. The rice will act as a dissicant, extracting the last traces of moisture.
A couple days in a warm place, one last hope.06-03-08 12:25 PMLike 0 - With water, you can try to dry it out and hope for the best.
The best advise I have seen, use dry rice in a sealed container with the device. The rice will act as a dissicant, extracting the last traces of moisture.
A couple days in a warm place, one last hope.06-12-08 06:05 PMLike 0 - For some folks, the DOS window will not recognize the full name of the directories. I don't know why Windoze is like that, but you may have to abbreviate. For instance "program files" might need to be typed "progra~1". That's 6 characters plus the abbreviated suffix. I found this out the hard way after pulling the last of my hair out.
Cheers.06-16-08 11:23 AMLike 0 - Reed McLayRetired ModeratorGood point, DOS was built around an 8.3 naming convention. When it encounters long file/directory names, it contacts them and appends ~1, ~2, etc.
DOS is found on much older computers. This does not present an issue to Windows XP or Windows Vista.06-16-08 11:28 AMLike 0 - Reed McLayRetired ModeratorI have just tested XP Command ... 8.3 file names.
Many thank for the feedback, I will update the page with the correct abbreviation directory path.06-16-08 01:57 PMLike 0 - Reed McLayRetired ModeratorThank you very much, I knew it would come in handy after I went through all the other procedures, to find a simple Command line switch does the trick.06-17-08 02:49 PMLike 0
- My Pearl makes no attemps at rebooting, all I get is the alternating 3 then 2 red LED flashes, and nothing I've tried will make my PC recognize it. I've 'Google'd this to death, I can find others with the same problem, but I can't find ANYONE who's been able to do ANYTHING with it! I don't have a speck of warranty left, and AT&T hates me anyway; I've been using a GO Phone prepaid sim, and there's no BB support of any kind.
Please, if anyone knows how to fix it, please post back!!!06-25-08 09:14 PMLike 0 -
- Nice Thread Reed!! You have done it again... this will become (yet) another hit guide!
Also... people can refer to this for some help.... BlackBerry 101: How to Reload the Operating System on a Nuked BlackBerry | CrackBerry.com06-26-08 02:54 PMLike 0 -
- Reed McLayRetired ModeratorOriginally Posted by BMthis will become (yet) another hit guide!
...
Thanks for the link, I mentioned it in the post, but did not include the link.
06-26-08 03:25 PMLike 0 - what about those cell phone "doctors" that are on the web? Will they really be able to repair a water damaged curve?06-30-08 06:10 PMLike 0
-
- Reed McLayRetired ModeratorThere is nothing that I know of that will let you recover from memory.
The steps are complex, but if you can recover the device, all of your files should be intact.
What are your failure symptoms?07-02-08 02:44 PMLike 0 - It's competely dead, no light when i plug to charge. i was walking with the GPS on and it stop! and never came back on. when i plug it to charge i can see a little (feaded) battery on the screen. when i plug it in the USB port my computer says "blackberry". I 've tried the steps you've showed me but whe i get to the /nojvm part the bb software only offers the com port 3 as a transfer port. Is that normal or should it show a USB port.07-04-08 11:54 AMLike 0
- Reed McLayRetired ModeratorYour English is just fine, I believe I understand where you are having problems.
Start with DeskTop Manager. On the left, there is a control marked Options. That opens to two more controls marked Connection Settings and Data settings.
Connection Setting will open a window with the options USB, COM1, COM2 and None. Beside that is a button marked Detect.
If that fails, try selecting USB directly.
Clearly nothing traumatic happened to the device, but from your description, it could be something as simple as battery failure.
Do you have access to another battery for testing? If you can verify the battery is not the problem, we can continue diagnosis.
I am encouraged that you are seeing some life, any kind of image means the heart beat is still there.07-04-08 12:33 PMLike 0
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