- I have checked service, rebooted, reset network settings, checked SIM card, etc.--all the normal restoration activities...still nothing. Anything else I can try before having to do the dreaded factory settings restoration and losing all my data, such as contacts?02-23-22 12:20 PMLike 0
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- My understanding is that if I did the factory reset, all data would be gone, as in just as it was when the phone was first purchased with factory settings. Is that not correct?02-23-22 02:19 PMLike 0
- Try this: go to Phone, type *#*#46368676#*#* Then choose phone information Set preferred network type: WCDMA preferred. If it works. Report back here because i'm on the same boat with all VoLTE provisioning.02-23-22 07:52 PMLike 0
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If your on another carrier... backup the phone using Google Backup and any backup options individual apps might have... then call your carrier's support line.Laura Knotek likes this.02-24-22 03:10 PMLike 1 -
Posted via CB10Laura Knotek and ButtonUser like this.02-24-22 03:20 PMLike 2 - After spending this morning on the line with ATT, I basically learned that both of you are spot on. They're still checking to see if they can do something from their end; if not, I've done what you have suggested and backed up my stuff to the Google cloud, and if they don't find a way to help I will restore to factory settings.02-24-22 04:04 PMLike 0
- After spending this morning on the line with ATT, I basically learned that both of you are spot on. They're still checking to see if they can do something from their end; if not, I've done what you have suggested and backed up my stuff to the Google cloud, and if they don't find a way to help I will restore to factory settings.Jadedx1FastLude likes this.02-24-22 04:55 PMLike 1
- This has all been known for months. Hell they have been sending free phones out to make sure people were set up and ready.Laura Knotek likes this.02-24-22 05:00 PMLike 1
- ATT shut us off. Despite the morons saying the Priv and or a Key1 BBB-100-1 was supported, the actual voice calling is not...just the data. ATT screwed the pooch there. I spent 4 hours in an ATT store on 2-22-22. The guy was on with high-level tech support, we switched sims, reset many times. In the end it turns out ATT's 5G switch when they dropped the 3G only support voip or something like that, which neither Priv nor the Key1's support. So why sure the data works (texts, emails, etc) the voice calling does not. So ATT sucks again.
Posted via CB10Jadedx1FastLude likes this.02-24-22 05:14 PMLike 1 -
I didn't try my old Priv--only the Key1.ButtonUser likes this.02-24-22 05:20 PMLike 1 - My Key1 BBB-100-1 quit on 2-22-22. Only for voice calls. Only reason I was told is that it didn't support voip, so perhaps ATT only support Vo5G now? Not sure, but I can attest...no matter what we did the voice calls simply didn't work. Texts/emails came through cellular just fine. So I switched to TMobile for now--buys me a few more months.
I didn't try my old Priv--only the Key1.Laura Knotek likes this.02-24-22 05:28 PMLike 1 - My Key1 BBB-100-1 quit on 2-22-22. Only for voice calls. Only reason I was told is that it didn't support voip, so perhaps ATT only support Vo5G now? Not sure, but I can attest...no matter what we did the voice calls simply didn't work. Texts/emails came through cellular just fine. So I switched to TMobile for now--buys me a few more months.
I didn't try my old Priv--only the Key1.
Posted via CB1002-24-22 05:35 PMLike 0 -
I am no techy guy, so who knows. I can only explain my experience.
On to Tmobile with me & back to my Key2. For now.02-24-22 05:51 PMLike 0 - Its a BBB-100-1 and all black. I went from the Priv to the Key2 in 'real' life, just bought an unlocked Key1 with the correct model# for this ATT nonsense. The IMEI registered just fine on their network. From what others who are smarter in the ways of BB told was that the Key1 didnt have the voip that ATT required, so ATT simply didn't explain correctly that while the BBB-100-1 was 'supported', it was only the data piece not the voice over cellular.
I am no techy guy, so who knows. I can only explain my experience.
On to Tmobile with me & back to my Key2. For now.
Posted via CB10Laura Knotek likes this.02-24-22 06:20 PMLike 1 - That sounds identical to my circumstances to date, but I'm waiting for more feedback from ATT. If it's the same, I will have to pursue other options, but I really, really wish I didn't have to. Thanks so much for sharing your experience; I really do appreciate your feedback.02-24-22 06:23 PMLike 0
- Its a BBB-100-1 and all black. I went from the Priv to the Key2 in 'real' life, just bought an unlocked Key1 with the correct model# for this ATT nonsense. The IMEI registered just fine on their network. From what others who are smarter in the ways of BB told was that the Key1 didnt have the voip that ATT required, so ATT simply didn't explain correctly that while the BBB-100-1 was 'supported', it was only the data piece not the voice over cellular.
I am no techy guy, so who knows. I can only explain my experience.
On to Tmobile with me & back to my Key2. For now.Laura Knotek likes this.02-24-22 07:08 PMLike 1 -
If this is the case, then why in the eff did ATT not specifically state this, vs. stating a BBB-100-1 is supported?
Either way, very poor form on ATT's behalf; be specific on what's supported and not right?
My Key1 has been put to bed, so no point & checking (it'd just irritate me further). Though, at least I am back to my Key2 on TMobile.
Once end of life gets here for they Key2's, I'll be excited to see the new forum on all our hated experiences typing on slabs haha!nhatanh181 and Jadedx1FastLude like this.02-25-22 08:36 AMLike 2 - @CHUck & @conite-
If this is the case, then why in the eff did ATT not specifically state this, vs. stating a BBB-100-1 is supported?
Either way, very poor form on ATT's behalf; be specific on what's supported and not right?
My Key1 has been put to bed, so no point & checking (it'd just irritate me further). Though, at least I am back to my Key2 on TMobile.
Once end of life gets here for they Key2's, I'll be excited to see the new forum on all our hated experiences typing on slabs haha!Laura Knotek likes this.02-25-22 09:01 AMLike 1 -
If model #'s alone did not lay it out, don't say you support X model#, when you do not? My logic doesn't matter of course, but a simple * stating the model must also support voip would've saved some of us I figure?
On to TMobile-02-25-22 09:24 AMLike 0 - Nope- They have/had a separate list for phones affected by their '3G shutdown'. It was 2 pages and had just a few phones on it--not lengthy at all. 2 BB phones. Total fail by ATT. Conite do your work for ATT haha. Trust me, while I am not a super-techy dude, I spent hours verifying the Key1 I bought would be supported well prior to 2-22-22. ATT simply failed me.
If model #'s alone did not lay it out, don't say you support X model#, when you do not? My logic doesn't matter of course, but a simple * stating the model must also support voip would've saved some of us I figure?
On to TMobile-Laura Knotek likes this.02-25-22 09:27 AMLike 1 - My brain should've triggered to check CB vs. trust anything ATT said for sure--that is a fail on me haha.Jadedx1FastLude likes this.02-25-22 09:29 AMLike 1
- Nope- They have/had a separate list for phones affected by their '3G shutdown'. It was 2 pages and had just a few phones on it--not lengthy at all. 2 BB phones. Total fail by ATT. Conite do your work for ATT haha. Trust me, while I am not a super-techy dude, I spent hours verifying the Key1 I bought would be supported well prior to 2-22-22. ATT simply failed me.
If model #'s alone did not lay it out, don't say you support X model#, when you do not? My logic doesn't matter of course, but a simple * stating the model must also support voip would've saved some of us I figure?
On to TMobile-Laura Knotek likes this.02-25-22 09:31 AMLike 1
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