06-15-18 09:36 AM
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  1. tero2018's Avatar
    tero2018
    Hello all,

    I have been trying diff unlocking services (doctorSim, etc...) and all of them send me the same MEP (16 digits) code which does not work. Now down to 5 attempts left.

    I already opened a request thru att device unlock URL but the request is Approved and not moving fwd.

    Any suggestions on whay I can do to get this device unlocked?
    03-04-18 01:43 PM
  2. ThatGuyUSA's Avatar
    ThatGuyUSA
    Originally Posted by tero2018
    Hello all,

    I have been trying diff unlocking services (doctorSim, etc...) and all of them send me the same MEP (16 digits) code which does not work. Now down to 5 attempts left.

    I already opened a request thru att device unlock URL but the request is Approved and not moving fwd.

    Any suggestions on whay I can do to get this device unlocked?
    If it has been approved, call ATT tech support. Let them talk you through it.
    03-04-18 07:48 PM
  3. tero2018's Avatar
    tero2018
    Originally Posted by ThatGuyUSA
    If it has been approved, call ATT tech support. Let them talk you through it.
    Thanks! Was for more than 1 hour over the phone with AT&T and they finally sent me the code by email. unfortunatelly it is the same code as the other unlocking services.

    Now I opened a case with BB Tech Support. Excelent service, less than 15 min on the phone with them and they will check IMEI and MEP code to see if they have the actual one to provide me.

    Not sure what is going on...
    03-06-18 07:14 AM
  4. Emmanuel Gatimu's Avatar
    Emmanuel Gatimu
    i have the same issue. ATT gave me the same unlock code twice but it is not working. what to do now?
    06-15-18 06:33 AM
  5. meattray's Avatar
    meattray
    Trusted Member
    I ran into that with a couple of ATT devices in the past. Used multiple unlocking services and ATT itself but nothing worked with the devices. Just couldn't unlock for some reason.
    06-15-18 07:26 AM
  6. Emmanuel Gatimu's Avatar
    Emmanuel Gatimu
    Originally Posted by meattray
    I ran into that with a couple of ATT devices in the past. Used multiple unlocking services and ATT itself but nothing worked with the devices. Just couldn't unlock for some reason.
    So conclusion is the device cannot be unlocked at all at all?
    06-15-18 09:35 AM
  7. meattray's Avatar
    meattray
    Trusted Member
    Originally Posted by Emmanuel Gatimu
    So conclusion is the device cannot be unlocked at all at all?
    I didn't have any luck. That being said I didn't escalate to BlackBerry at the time as it wasn't an active device I was using so wasn't a huge concern.
    06-15-18 09:36 AM
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