1. samstroem's Avatar
    Hi there! I am new to Blackberry and what i see so far i do like very much. But i have a question regarding the two topics in headline.
    I know the option menue from the Z10 from a friend. My Q5 does not have the same options. For example ringtone. I can't change it. I can't modify or add notification profiles either. The option is simply not there. There is no "add" symbol at the bottom. I don't know exactly what is missing further more but this isn't unimportant for me.
    Additionally the OS is on Version 10.2.1 and I can not update it. It's not working with the systemupdate option in options menue an it is not working with BlackberryLink software for Windows. It's always saying the Software is up to date.

    I hope you guys can help me. Thank you in advance!
    09-29-17 08:12 AM
  2. samstroem's Avatar
    OK problem solved last night. I set the phone back with secure wipe to factory settings and now i have the options. dont understand what happened but i am fine with indivudualization now.

    next step OS update to 10.3.3 will try the autoloader from this forum.
    09-30-17 02:10 AM
  3. z10Jobe's Avatar
    You may want to try 10.3.2. BlackBerry never pushed 10.3.3 to the Q5, unlike the other phones, maybe due to limited storage. 10.3.2 works great for me.

    Q5SQR100-1/10.3.2.2639

    Posted via CB10
    09-30-17 06:52 PM

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