08-23-17 08:26 PM
tools
  1. nimue12's Avatar
    nimue12
    Sigh.

    Leap suddenly stopped working a couple days ago. It will let you input your password (and it recognizes if it's the correct one or not) but once you put the password in it bumps you back to the login screen - or more specifically the start screen (before you swipe up to log in).

    Will not connect to Blackberry Link.

    The phone is being replaced, but I'd really, really like to get the photos off it if possible.

    Help?
    08-02-17 10:10 AM
  2. conite's Avatar
    conite
    Ambassador
    Try to reboot the phone by holding down the power button until it begins to restart.
    08-02-17 10:16 AM
  3. nimue12's Avatar
    nimue12
    Reboot does nothing, unfortunately. I'd remove the battery but it's a Leap and a work device so sort of a last resort.
    08-02-17 10:35 AM
  4. conite's Avatar
    conite
    Ambassador
    Originally Posted by nimue12
    Reboot does nothing, unfortunately. I'd remove the battery but it's a Leap and a work device so sort of a last resort.
    No need to remove the battery. The power button cycle is identical.

    So, to understand clearly, you are talking about your device password (not BBID)? And once entered, it kicks you back to the lock screen?
    08-02-17 10:53 AM
  5. nimue12's Avatar
    nimue12
    Yup. An endless loop of entering the correct device password, and then not being logged into the device.

    If you enter the wrong, password, however, it does flag that and gives you the standard "Incorrect password, attempt 2/10" notice or whatever.
    08-02-17 10:55 AM
  6. conite's Avatar
    conite
    Ambassador
    You can make a non-destructive autoloader out of the same core OS you are on now and run it. It may get you going again.
    08-02-17 11:41 AM
  7. therealartgordon's Avatar
    therealartgordon
    Originally Posted by conite
    You can make a non-destructive autoloader out of the same core OS you are on now and run it. It may get you going again.
    What is this witchcraft? and will it damage the phone? it's from my employer, but it had priceless pictures and text conversations that I need to keep!

    Thanks!
    08-23-17 07:53 PM
  8. therealartgordon's Avatar
    therealartgordon
    P.S.

    I think this was caused by charging the phone with the TV in my hotel room (using the USB port).
    08-23-17 07:56 PM
  9. conite's Avatar
    conite
    Ambassador
    Originally Posted by therealartgordon
    What is this witchcraft? and will it damage the phone? it's from my employer, but it had priceless pictures and text conversations that I need to keep!

    Thanks!
    An autoloader made from a core (as opposed to a debrick) is not destructive.
    08-23-17 08:26 PM
« Leap, I just can't quit you... | Any Native App for SnapChat yet? »

Similar Threads

  1. Blackberry KEYone Wallpaper Downloads
    By Blackberry_Rob in forum BlackBerry KEYone
    Replies: 12
    Last Post: 12-12-17, 07:09 AM
  2. Blackberry Q10 not detected via USB on any computer?
    By Trizsav in forum BlackBerry Q10
    Replies: 5
    Last Post: 09-14-17, 06:46 PM
  3. how to fix a blackberry bold on screen error 507
    By CrackBerry Question in forum Ask a Question
    Replies: 1
    Last Post: 08-02-17, 07:24 AM
  4. the blackberry protect anti-theft feature is on. please sign in with the ...
    By yash0929 in forum Ask a Question
    Replies: 1
    Last Post: 08-02-17, 07:20 AM
  5. email setup won't succeed
    By CrackBerry Question in forum Ask a Question
    Replies: 1
    Last Post: 08-02-17, 05:25 AM
LINK TO POST COPIED TO CLIPBOARD