11-10-17 01:12 AM
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  1. Wmsi's Avatar
    Wmsi
    Hi,

    My 9900 is stuck on 'Restoring BBM'. I'm on EE in the UK and have a BIS account and am registered on the network.

    Help!
    11-08-17 04:06 AM
  2. coffee-turtle's Avatar
    coffee-turtle
    Q&A Team
    I didn't know BIS was still available.
    Can you try using strict wi-fi instead (turn off cellular)?
    11-08-17 10:32 AM
  3. Wmsi's Avatar
    Wmsi
    Just the same on wi-fi only.
    11-08-17 02:10 PM
  4. anon(8063781)'s Avatar
    anon(8063781)
    I've been watching this thread and your other one. I can't really help with the BIS related issues because I've never had it, but I'm starting to wonder if you might need to reinstall the OS. The O2 UK version of 7.1.0.1098 is very stable and reliable. What version are you on currently and did you install it or was it pre-installed on the device when you got it?


    Posted via CB10
    11-08-17 06:50 PM
  5. Wmsi's Avatar
    Wmsi
    Originally Posted by Shuswap
    I've been watching this thread and your other one. I can't really help with the BIS related issues because I've never had it, but I'm starting to wonder if you might need to reinstall the OS. The O2 UK version of 7.1.0.1098 is very stable and reliable. What version are you on currently and did you install it or was it pre-installed on the device when you got it?


    Posted via CB10
    I reinstalled the latest version using blackberry desktop software.

    I've given up hope today and gone back to my dtek50
    11-09-17 03:40 AM
  6. AmritD's Avatar
    AmritD
    Trusted Member
    Originally Posted by Wmsi
    I reinstalled the latest version using blackberry desktop software.

    I've given up hope today and gone back to my dtek50
    If you were trying to switch from your BBM ID that you were using on your DTEK50, it won't work.

    https://m.crackberry.com/heres-what-...it-was-changed

    Posted via CB10
    Wmsi and anon(8063781) like this.
    11-09-17 04:33 AM
  7. Wmsi's Avatar
    Wmsi
    Originally Posted by AmritD
    If you were trying to switch from your BBM ID that you were using on your DTEK50, it won't work.

    https://m.crackberry.com/heres-what-...it-was-changed

    Posted via CB10
    Huh, you could be right!!!

    Do I just create a new BlackBerry ID on the 9900?
    11-09-17 05:17 AM
  8. AmritD's Avatar
    AmritD
    Trusted Member
    Originally Posted by Wmsi
    Huh, you could be right!!!

    Do I just create a new BlackBerry ID on the 9900?
    Yes that is the only choice you have. Unfortunately.

    Posted via CB10
    11-09-17 05:22 AM
  9. Wmsi's Avatar
    Wmsi
    Originally Posted by AmritD
    Yes that is the only choice you have. Unfortunately.

    Posted via CB10
    I don't mind doing this, I'll give it a go tonight. Thanks for your help.
    11-09-17 05:23 AM
  10. anon(8063781)'s Avatar
    anon(8063781)
    Originally Posted by AmritD
    If you were trying to switch from your BBM ID that you were using on your DTEK50, it won't work.

    https://m.crackberry.com/heres-what-...it-was-changed

    Posted via CB10
    Nice catch. I guess this is going to be a problem we're going to see in the legacy forums constantly from this point forward.
    11-09-17 08:51 AM
  11. Michniks's Avatar
    Michniks
    The only true BBM is for BlackBerry OS and BlackBerry 10. Any other BBM on Android or iOS version is just only a clone for the mass. Nothing different compared to WhatsApp or Facebook chat.

    Posted via CB10
    11-10-17 01:12 AM
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