09-18-12 05:19 PM
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  1. thynameisjamar's Avatar
    Is anyone experiencing any issues with connecting to BIS in the US? I'm here in Miami (T-Mobile USA) and my phone only has working data after I do a hard reset. And that is only a solution for about 5 minutes at most.

    Sending a message from from the host routing table to register the device doesnt even yield a response right now...
    09-18-12 09:24 AM
  2. andr240's Avatar
    Same thing up in Orlando and also on T-Mobile
    09-18-12 09:50 AM
  3. BigwhiteUK's Avatar
    Have you contacted your carrier?
    09-18-12 09:54 AM
  4. jeffharris's Avatar
    I'm out in Los Angeles on Tmo
    09-18-12 10:17 AM
  5. masterscarhead1's Avatar
    It's fine up north in Canada. Must be a carrier thing I believe because North America networks are all routed through the servers in Waterloo
    09-18-12 10:20 AM
  6. kbz1960's Avatar
    Nope using pb over bridge to post right now.
    09-18-12 10:23 AM
  7. thynameisjamar's Avatar
    I contacted TMobile (twice to verify) and they have advised me that they are experiencing a BlackBerry outage. They also said it was RIM's fault (but who's really gonna put the blame on themselves?)
    09-18-12 10:29 AM
  8. jweihrauch's Avatar
    Is anyone experiencing any issues with connecting to BIS in the US? I'm here in Miami (T-Mobile USA) and my phone only has working data after I do a hard reset. And that is only a solution for about 5 minutes at most.

    Sending a message from from the host routing table to register the device doesnt even yield a response right now...
    Sorry to hear that. I'm with AT&T and things are a breeze right now. *knock on wood*. At least they've identified an issue. It's worse when they ignore the complaint as nothing.
    09-18-12 10:34 AM
  9. realitas's Avatar
    T-Mobile technical help desk confirms Blackberry outage, puts the blame (not entirely credibly) on RIM, and tells users to reboot every hour AND the problem should be solved within 24-48 (TWENTYFOUR TO FORTYEIGHT) hours.

    Who is telling the truth here - TMO or RIM? Either of the two companies should be dumped for good after this.
    09-18-12 10:42 AM
  10. wobly's Avatar
    On T-Mobile in Colorado Springs and it does appear there is an outage here, too. Just checked with the AT&T BB users here and they don't have service, either.
    Last edited by wobly; 09-18-12 at 11:02 AM.
    09-18-12 10:49 AM
  11. kbz1960's Avatar
    I'm still posting from my bridged pb on uscell in IL
    09-18-12 10:59 AM
  12. PeteIN's Avatar
    T-Mobile in northern Indiana is out. Been so long since the last outage, makes me sentimental for the good old days.
    09-18-12 11:13 AM
  13. rebaaaaa's Avatar
    But I called Blackberry and they're not taking responsibility for an outage either. Just let me know! I'm waiting for some important information via email!!!!
    09-18-12 11:39 AM
  14. BBB-Addict's Avatar
    Hello,

    Yesterday morning I had problem getting emails but it worked itself out by 9am.

    Today no emails again when I turned on the BB at 6:30am, there is still no emails as of 8:48am, took battery out, put it back in, tried sending out an email but it says there is no service, that it is pending.

    I woke up in San Francisco, turned on the BB then drove over to Oakland to go to the gym, then drove over to work in San Ramon @8AM, and still no emails. So it's a big service outage, I'm using yahoo and gmail email, neither is working now.

    fyi
    09-18-12 11:51 AM
  15. JAKrzysztow's Avatar
    So far, working in Kansas City area!
    09-18-12 11:52 AM
  16. danielcj's Avatar
    I have no BIS here in Portland, OR.
    09-18-12 12:02 PM
  17. slowlogic's Avatar
    had a brief outage yesterday morning; self resolved. today...no BIS since morning. tmo also. Having to make a go of it with WiFi when i can. On the road i'm just thankful I can get calls.
    09-18-12 12:02 PM
  18. dewey32399's Avatar
    I'm having the data problem here in Detroit. It says insufficient data coverage whenever I try to access the internet. All the while I'm showing 4G coverage.
    09-18-12 12:03 PM
  19. Branta's Avatar
    4G on a 9700? Not Supported

    Try forcing it down to 2G, see if you can get GPRS/EDGE - it might prove something
    09-18-12 12:11 PM
  20. Branta's Avatar
    had a brief outage yesterday morning; self resolved. today...no BIS since morning. tmo also. Having to make a go of it with WiFi when i can. On the road i'm just thankful I can get calls.
    If you are getting BIS over WiFi it proves the fault is in the cellular leg (T-Mo) or network connection to RIM, and not within RIM's NOC - that would out all BIS services.

    I wonder if T-Mo forgot to pay RIM's service invoice?
    09-18-12 12:13 PM
  21. gregerator's Avatar
    Working fine in Central Oregon. Sorry to all of you with issues.
    09-18-12 12:13 PM
  22. grumpyalbertm's Avatar
    Must be a T-Mobile issue. Mine is working fine up here in NH.
    09-18-12 12:15 PM
  23. Bobert_123's Avatar
    Its cool in nyc...

    Edit: Actually maybe not, I just realized I'm on wifi, which includes wifi calling, I dont have any reception at home, if any nyc people have any info it would be appreciated.
    Last edited by Bobert_123; 09-18-12 at 01:19 PM.
    09-18-12 12:16 PM
  24. BBB-Addict's Avatar
    Even though I get a full 4G 5 bars, when I check status of Blackberry Internet Service (BIS), it says "not connected".

    Just tried pulling up a google webpage and now getting a webpage that displays "Web2Go" and that I am not signed up for a dataplan.

    so something is very, very, very wrong here.

    Looks like my account got knocked off the system again, this happened back on July 24, about 2 months ago.

    Anyone else having a similar problem? Folks like me who are not on a BES are screwed.
    09-18-12 12:17 PM
  25. exwindchaser's Avatar
    The outage is currently 9900 customers on T-Mobile. Very weird that it only affects 9900 users.
    09-18-12 12:35 PM
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