Unacceptable Customer "Service" with CarID
Apparently this has been confusing...this is in regards to the company CarID.
I recently made my first purchase and it has been regrettable and unexcusable. For a company that prides itself so highly on its customer service, this is sub-par to say the least.
I recently placed a parts order and they were gracious enough to offer free shipping. I was very happy and excited to deal with them. I dealt with Scott Witte and this is where the story becomes not so exciting.
I emailed my first response Nov. 22. to assure I would get my parts while I was home for break.
Scott responded that he would get back to me that day with an answer.
On Nov. 25, I still had not gotten any response. So I emailed him asking if there was an update.
Got a response on Nov. 26 saying he would have an answer by 1pm Eastern time.
Nov. 30 rolls around and no response. I email him.
Dec. 1 I get an email from him that says I was sent an email saying my item was delayed. I did. However, Scott assured me AFTER I got that email that he was still looking into getting it sooner, yet no response.
I reply asking if all he had to do was pull up my account and see, why could he not have done so when he promised me a response TWICE?
He told me I should have known that it was delayed and there was nothing he could do because I got an email.
-Here's the problem with that, don't say you "will look into it and give a response" if you aren't going to.
-I was the one who had to initiate several messages to finally get a response. After DAYS.
-I was told it was being looked into, yet it wasn't. Only to find out it was a very simple and quick process for him to do, yet it took him the course of the week.
Moreover, their CS is NOT 24/7 and NOT quick to respond. For a company that claims to be so customer centric, they hardly act that way with their customers. I sent several emails to their general customer service, too after not getting a response. I got ZERO replies from any of them.
It is my sincerest regret to warn people not to deal with them unless you want a headache, delays and have to remind customer service that you even exist, only to be told you should have figured things out on your own and left to your own devices.
This is not how a business should act and I find it unacceptable.