[anon(153966)]

Let me make this simple:

Isn't it annoying when you go into a mobile phone shop, and ask a question about a device, the sales person either does not know the answer, or gives you some 'washed down' answer? Sometimes, you've already researched the device, but just want to clarify something...

Same can be said about Customer Service reps, too...

Most annoying!

ps: am not saying 'all' sales agents are clueless, just a few!

[audit]

ps: am not saying 'all' sales agents are clueless, just EVERYONE I've met and spoken with!

Fixed ..............

[kasperapd]

I have found this to be true at every store I have gone to as well. Most are just young kids who have no idea what they are doing. I don't expect them to have full knowledge of the in's and out's of all devices, but they should be at least familiar with all of them and can tell me some of the basics. Maybe I need Audit to come take care of my stores too.

[audit]

Maybe I need Audit to come take care of my stores too.

For a nice 6 figure a year deal, full relo and a iron clad contract that I'll be working until I retire. I'd move in a heartbeat.

[tmag2005]

For a nice 6 figure a year deal, full relo and a iron clad contract that I'll be working until I retire. I'd move in a heartbeat.

Well as it happens - I have a series of positions i am recruiting for....Move to UK? Relocation might be high....but what the heck....

But going to the sales people...I agree, most are younger kids with no real desire to perform or with very little Customer Service skills and more importantly Technical Knowledge....But when the providers pay a low wage, how do they expect to attract the right staff...

Fatreg used to work for Orange UK as an Assistant Manager, and apart from the odd benefit, i thought the wages are well (politically correct) average...

[anon(153966)]

I've had to call T-Mobile / BlackBerry (RIM) twice today. Do you think TWO people could resolve me issue? Well, rhetorical, of course...

To top it off, they compliment you constantly:
"Thanks for being a T-Mobile customer"
"Anything else I can do for you today"
"Are you sure there is nothing else we can do for you"
"We thank you for being a valued customer"

Forget all that, just fix my issue, and pray I don't have to call back; please...

ohhh, wait, I've got an idea for another thread!

[tmag2005]

Surprised you havent been palmed off to a foreign Customer Service Call Center....thats the usual trend here....

[anon(153966)]

I was trying not to say it, but, believe me it's the same here. Calls are 2 hours roughly each time; painful...

[tmag2005]

Ouch....Could be worse...you could have to use your Plan's Minutes !!!

[flairbrtndr3]

I've had to call T-Mobile / BlackBerry (RIM) twice today. Do you think TWO people could resolve me issue? Well, rhetorical, of course...

To top it off, they compliment you constantly:
"Thanks for being a T-Mobile customer"
"Anything else I can do for you today"
"Are you sure there is nothing else we can do for you"
"We thank you for being a valued customer"

Forget all that, just fix my issue, and pray I don't have to call back; please...

ohhh, wait, I've got an idea for another thread!

and everytime you call they read that stupid *** script while they are using the search function on the computer... "so hows the weather in you part of the country" well its been cloudy and if you dont fix my problem there gonna be some thunder and lightning lol

[sydney_106]

Let me make this simple:

Isn't it annoying when you go into a mobile phone shop, and ask a question about a device, the sales person either does not know the answer, or gives you some 'washed down' answer? Sometimes, you've already researched the device, but just want to clarify something...

Same can be said about Customer Service reps, too...

Most annoying!

ps: am not saying 'all' sales agents are clueless, just a few!

seriously! I went into a Verizon store recently, to ask a question about my mom's family plan. (she was at work, couldn't make it there in time) Not only did the guy NOT know the answer to my mom's question, but what did I get when I mentioned the 9000?

"umm... ma'am, I'll be honest with you, I have no idea what you're talking about."

he definitely doesn't use CB!

[sydney_106]

and everytime you call they read that stupid *** script while they are using the search function on the computer... "so hows the weather in you part of the country" well its been cloudy and if you dont fix my problem there gonna be some thunder and lightning lol

gah... verizon is the same way, as you may have noticed from my post just now. do you think maybe they teach them 3 or 4 phrases and everything else you have to google or you're SOL? hah

[sydney_106]

Ouch....Could be worse...you could have to use your Plan's Minutes !!!

verizon felt they had to tell me that christmas doesn't allow for special minute usage.

I sort of thought that statement should have a great big *DUH* attached to the end of it.

[sydney_106]

Surprised you havent been palmed off to a foreign Customer Service Call Center....thats the usual trend here....

I can't tell you how many times I've called India

[Hazysky]

After myself and the previous owner of my BB had no joy with o2 customer services I actually gave my local o2 shop a lesson in Blackberries LOL

When I was trying to get the pin released from the previous users account they thought I was talking about the pin security code! They finally let me sit with them at their pc so I could take them to the BIS website and show them the problem .... Finally the penny dropped and after one quick call to technical services I was up and running within minutes & they gained a bit of BB know how.

Posted from my CrackBerry at wapforums.crackberry.com

[sydney_106]

After myself and the previous owner of my BB had no joy with o2 customer services I actually gave my local o2 shop a lesson in Blackberries LOL

When I was trying to get the pin released from the previous users account they thought I was talking about the pin security code! They finally let me sit with them at their pc so I could take them to the BIS website and show them the problem .... Finally the penny dropped and after one quick call to technical services I was up and running within minutes & they gained a bit of BB know how.

Posted from my CrackBerry at wapforums.crackberry.com

I think the employees at the store near me would have security called if I got anywhere NEAR their ****. one of their guys thought he'd try and rip me off with my 8830. like $150 worth. big mother****ing mistake

[Solachica]

The Customer Service at my fone company sucks.

Posted from my CrackBerry at wapforums.crackberry.com

[daryllh]

You think that's bad, try stepping foot in a Guitar Center some time. That can be a CS nightmare!

[s.f.clk02]

I hate it when I go to the store and I ask which phone is better when I already know which is better they say the other damn phone wtff

Posted from my CrackBerry at wapforums.crackberry.com

[sydney_106]

You think that's bad, try stepping foot in a Guitar Center some time. That can be a CS nightmare!

ohmigawd. guitar center? I think I'd rather pull my eyeballs out with a fork than go in THERE again. Must be the same way all over the country.

[flairbrtndr3]

I can't tell you how many times I've called India

yeah i get tired of people i cant understand, i mean i have nothing against people in india but when im mad cuz i have a problem and i cant understand what they are saying and they cant understand me it get old fast