MobiHand? Never EVER again.
[I debated putting this in the "3rd Party Apps" discussion thread, but elected to stick it in here instead. If a mod thinks it's better to have it there, feel free to move it.]
Imagine this.
Your getting ready for bed, and all of the sudden, an MMS comes in... at 1:20 in the morning. You check your Berry, only to find it's from your Bank, you open it, and read this,
LOW BALANCE WARNING: Balance for account 3009 below 20.00 for 18/04/2010
My first reaction is to run to the computer to see who the he** have drained my account below my 20.00 threshold, when I login to Online Banking, I find this...
http://grab.by/3PYN
Mobihand charged me 2.99! ... So I continue on to their website, and also check my email to see if it's some sort of mistake, or if I didn't cancel a subscription properly, and to my shock (and horror) I find... nothing.
No emails, No new invoices, Nothing at all. They've seemingly gone about charging me, without a reason to charge me! I have no subscriptions (I cancelled my SmrtGuard Subscription two months ago) and the last thing I purchased was a theme, which shows in a separate transaction as 5.59!
So I proceed to get back on my bank website, and have a chat with someone in their Live Chat service, after explaining the situation, and giving them the information they need to verify my identity, they proceed to verify for me that this transaction was run against my account, and hit my account as part of a batch authorisation that Mobihand run through their payment processor at 12:00:00 local time. They then assured me that provided the charge was to change from "Pending" to "Completed" that I would receive a full refund, as part of my Zero Liability Protection service included with my Debit card.
While many of you are probably sitting shaking your heads as I go on about a 2.99 american charge against my debit card, The reason why I'm so upset about this that;
1) Mobihand have continually given me ****, with everything from switching PIN's, to updates for apps, to buying apps in the first place. I just dread doing business with Mobihand, because it's such a horrible experience.
2) While 2.99 isn't all that much, for someone like myself, 17, in school, whom does design and coding work on the side, earning that money, like earning any money throughout life isn't easy, I work hard to create product worth every penny I'm paid, and to have Mobihand go in and swipe that from me without as much as an email explaining why, is just appalling to me, as it is to everyone I've told about it so far.
While I'm well aware my ranting here in a forum post will do next to nothing to rectify the situation, I still felt it was better to take even a small stand, and let the situation be know to others.
I have every intention of ending my (as of now) limited relationship with Mobihand, and moving any future business to other providers such as Handango and possibly even App World.
Because of their seemingly rampant corporate ignorance, it seems that Mobihand fail to acknowledge the most basic business principal, that your customers are the most important thing to the continued success of your business, regardless if your a small, one person team, or a massive, multi-billion dollar company with nearly 14,000 employees.
I do apologise for taking a the few moments out of the day of everyone who's read this post, but it's something I seriously needed to get off my chest. I conclude this rant over.