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In defense of the reps, they probably haven't been told much. And like others have pointed out, for quite a few people it is just a job. I think if you were to go to a separate Verizon store they would likely be more helpful, as I know the 'stores' in the mall are pretty much just there to sell you a phone and that's about it. However, if they had the new 'Your Guide' book sitting there? Flip to page 3 and the Bold is there.
05-16-10 05:26 PM - In defense of the reps, they probably haven't been told much. And like others have pointed out, for quite a few people it is just a job. I think if you were to go to a separate Verizon store they would likely be more helpful, as I know the 'stores' in the mall are pretty much just there to sell you a phone and that's about it. However, if they had the new 'Your Guide' book sitting there? Flip to page 3 and the Bold is there.
Well if it is in the "Your Guide" book...shouldn't the employees at least know the phone is going to come out?05-16-10 05:47 PM - I kinda agree with you. With everybody on sprint going to have this thing in their hands by the 23rd I think they announce on 5/20 for a release on 5/27. But don't anybody quote me. I don't want to be the bearer of bad news. LolFor the past couple of days, was actually wondering if it might get pushed to June, but with Sprint pushing out a week earlier than schedule, just wondering if this is to coincide with Verizon's release this week?
Stay tuned.....05-16-10 08:40 PM - Yup. My uncle has Sprint and my mother and I can recall being on the phone with him and calls were dropped on two occasions, yet he claims he never has problems. My bro-in-law has a 9630 from Sprint and I'm sure he'll upgrade soon since I've been told him about it. Also doubt he'd mind paying full price for it either,but then again I don't really know much about the deals Sprint gives its customers. Pretty good as I can see. For example, with the annual upgrade. I don't think VZW has that. Wait a second, I think they do,but you got to pay more a month for your plan to get that option. Go figureAgree completely! Tried Sprint in my area and the reception was poor. At that point, I wouldn't care if they offered free service, its only as good as the network its on.
And one more thing. I wonder what this new evo's going to do being the first 4g phone. The last time I checked yes, Sprints got the 4g but in what? 2 locations? Still pretty cool they got it first. I heard VZW not til next year and att is supposed to be soon if not 2 years.05-16-10 10:46 PM -
HAHA!!! SOOOOO TRUEEEE THOUGH!!!!! I would have both called them dumb asses. The reps job isn't that hard and the manager was just pretending to be of service while being lazy. And you're right they're supposed to know their products. Misinform and confuse the customer and customer goes bye-bye. I know, I used to work for VZW through another store. The reps job is basically to sell you the phone according to your needs/wants. Like, if you like/need this then they'll sell you such and such a phone. She tried to divert your attention adn the conversation away from the 9650 by suggesting the tour(which I'm sure her boss instructed her to sell to get rid of the inventory). The reps are a bunch of lazy dumb asses. I went into the store one day and interrupted these 2 reps chatting about some verizon internet stuff and the guy told me to go to the front desk. Like, they were busy. In addition, on another visit(to the same store) about 15-30 minutes before closing the floor was empty. I went to the counter and glanced in the back to see what the commotion was and what I saw was most of the reps in the back socializing. I felt bad for the customer in front of me who was waiting to have his contacts transferred to his new cell. It only takes up to 5 minutes. I don't know how long he was waiting,but he was there before I got to the counter. I think the rep connected the phone and left early or was back there socializing/waiting til closing and forgot about the phone. I remember I got to see the manager there on another day and the guy looked young so that might explain the poor management going on there. Ugh, thats VZW for you in a nut shell.05-16-10 11:05 PM - Check it out:Sprint: First and Only Wireless 4G from a National CarrierYup. My uncle has Sprint and my mother and I can recall being on the phone with him and calls were dropped on two occasions, yet he claims he never has problems. My bro-in-law has a 9630 from Sprint and I'm sure he'll upgrade soon since I've been told him about it. Also doubt he'd mind paying full price for it either,but then again I don't really know much about the deals Sprint gives its customers. Pretty good as I can see. For example, with the annual upgrade. I don't think VZW has that. Wait a second, I think they do,but you got to pay more a month for your plan to get that option. Go figure And one more thing. I wonder what this new evo's going to do being the first 4g phone. The last time I checked yes, Sprints got the 4g but in what? 2 locations? Still pretty cool they got it first. I heard VZW not til next year and att is supposed to be soon if not 2 years.05-16-10 11:08 PM
- A 9650 is a 9650. The carrier makes very little difference with basic BB features (i.e. browser,multi-language, e-mail)I don't think I want the 9650 anymore. I just found out it doesn't support multi-langauge and pc sync. But thats on the Sprint version. So maybe the VZW version will. Correct me if I'm wrong.
05-16-10 11:11 PM
