I'm glad they are taking your case seriously and working hard to resolve it. I most certainly hope you don't have to remove your liver with a shrimp fork. But if you do, make sure you take a video.Thanks Underway and Midd!
Hamster and I talk all day everyday on BBM so we are at wit's end now being reduced to SMS.
I spent another 2 hours with Tier II tech support at BlackBerry this afternoon. After all the things I have tried and all the diagnostics they tried (including sending bbms and pin messages to Hamster and the tech and to me and back again and timestamps and checking their servers to see the logs etc) they have concluded that it is NOT A DEVICE ISSUE.
They believe it is a BB network issue. So BB and BBM are at fault and not VZW or ATT.
Their Tier 3 or Network Analyst is going to be hot on my case and with 24-48 hours I am going to hear from him. Let's hope he has a solution. I am going to hold off doing the full security wipe and reload one painful app and theme at a time since I would rather remove my liver with a shrimp fork than do that.
I feel like I have been dragged through a knothole since I have spent 4 hours in the past two days on the phone with these techs. All very nice people, but I am kinda tired of repeating the same story again and again to them. If it solves my issue tho, it's worth it. Especially since I don't have to reload everything again...YET!!!
Midd, I was beta testing the new BBM and hated the lag and typing errors etc so I deleted it. I would go backward rather than a leak at this point I think.