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Here is another real question....
How come as soon as an employee at customer service hears the words 'exchange' or 'return' you can see the horns sprout from their heads? Its fairly common knowledge that many, if not most, Best Buys have the WORST customer service when it comes to returns/exchanges.05-28-10 08:52 AMLike 0 - I notice the same thing too, but don't care if they sprout horns.
So long as I NEVER have to face the person who sold me the item, I could care less how malevolent they become.
I'm a fierce tiger, rawr.
Cereal, I hate making returns to the person who sold me something.05-28-10 09:05 AMLike 0 -
adj.
Lacking intelligible meaning: a nonsensical jumble of words.
Foolish; absurd: nonsensical ideas.
non�sen'si�cal'i�ty (-kāl'ĭ-tē), non�sen'si�cal�ness (-kəl-nĭs) n., non�sen'si�cal�ly adv.
The American Heritage� Dictionary05-28-10 09:57 AMLike 0 -
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- I disagree. After working with the public for an extended period of time, you can often sense who is likely to steal by their mannerisms and body language. Profiling involves race, gander, age, or something else concrete. None of that matters as much as how someone acts. This is something I deal with often.
There is also "Behavioral Profiling" and it's considered to be a type of offender profiling. Any type of offender profiling practices making judgments on people based on their mannerisms & physical appearance.
Offender profiling - Wikipedia, the free encyclopedia
Either way, profiling your customers isn't a good business practice...especially when one reveals this information to everyone on a public gadget forum. I'm willing to bet at least 65% of this site frequents Best Buy. That's most likely at least 650,000 people who now know that their being profiled when they get asked "Can I help you?" by more than 2 BB employees in a 15 minute time frame. I for one will not frequent Best Buy anymore. I refuse to be profiled because of the way I look, or because I'm taking my sweet time before I buy something.
05-28-10 01:14 PMLike 0 - Fyi, if anybody has questions or wants advice on tvs or home theaters I can help more then a kid at best buy
Posted from my CrackBerry at wapforums.crackberry.com05-28-10 02:29 PMLike 0 - There is also "Behavioral Profiling" and it's considered to be a type of offender profiling. Any type of offender profiling practices making judgments on people based on their mannerisms & physical appearance.
Either way, profiling your customers isn't a good business practice...especially when one reveals this information to everyone on a public gadget forum. i refuse to be profiled because of the way I look, or because I'm taking my sweet time before I buy something.
"Because of the way I look" is not a mannerism or behavior. Clothes mean nothing, haircut means nothing, skin color means nothing. Taking your time to make decisions isn't thief behavior. Do you feel people who exhibit classic thief behavior should be allowed to roam freely? When I use the phrase "thief behavior" I am referring to specific actions that are not done by normal paying customers. In YOUR hypothetical store, would you prefer this happen? Or would you prefer someone who has been working in such positions for a reasonable amount of time pay extra attention to these people?
I suppose the ultimate question is: "Where's the line?" Is it ever acceptable in your book to follow people due to thinking they may steal for ANY reason?Last edited by NorrisCell; 05-28-10 at 08:38 PM.
05-28-10 08:33 PMLike 0 - Taking your time to make decisions isn't thief behavior. Do you feel people who exhibit classic thief behavior should be allowed to roam freely? When I use the phrase "thief behavior" I am referring to specific actions that are not done by normal paying customers. In YOUR hypothetical store, would you prefer this happen? Or would you prefer someone who has been working in such positions for a reasonable amount of time pay extra attention to these people?05-28-10 09:21 PMLike 0
- One of the big things is a group of 2-4 people entering the store, splitting, and each going to a different corner. The same group of people going to the water fountain or bathroom all together is another. Inspecting security devices is a more obvious one with phones specifically. There are more.05-28-10 10:05 PMLike 0
- How come as soon as an employee at customer service hears the words 'exchange' or 'return' you can see the horns sprout from their heads? Its fairly common knowledge that many, if not most, Best Buys have the WORST customer service when it comes to returns/exchanges.
Last edited by NorrisCell; 05-28-10 at 10:38 PM.
05-28-10 10:35 PMLike 0 -
- Calm down guy. I'm just trying to lighten things up a little. If lighthearted humor is "nonsense" to you, then maybe you should slow down a little and learn to enjoy life more.
Starting up with the profiling crap again is just going to be like beating a dead horse. I asked the OP why BB employees ride my **** if I'm browsing the store. The OP said, BB employees tend to keep an eye on customers if they exhibit certain characteristics (mannerism, appearance) that make them seem like a thief. I for one don't feel like dressing up in preppie clothing and acting like little goodie two shoes in order to keep from being profiled. I am the last person on earth that would ever steal anything, so when the OP gave me that answer to my question...yeah, it pi$$ed me off a little. I've never had any issue with any other electronics store when I browse the merchandise. Just BB.
Posted from my BlackBerry using BerryBlab05-29-10 09:38 PMLike 0
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