Native Email - pop3 account shows deleted emails as unread.....
Hi Guys
This is a strange one - and though I have scoured the forums as have not found anybody with exactly the same Native Email issue (if there is already a very pertinent thread, please can you direct me to it)
Looking for some help please from you techno whizzes
I have issues with one of the four email accounts I access on my PlayBook via the Messages App (eg Native Emails)
My four email accounts:
Issues (only in POP3 Account):
- Emails that have been deleted STILL show up when I search on 'Unread' emails (86 of these at the moment) - yet these emails do not show up in the standard message listing
- Unread Email Counter (eg top left corner of main PlayBook screen) still shows these Unread emails (eg 86 at the moment)
- Searching on 'Unread' emails, opening one of them, does bring up the Delete Icon (eg Trash Can), but tapping the Delete Icon does not delete the email!
- Searching on 'Unread' emails and then doing Select and Highlighting these ALREADY DELETED emails does NOT generally bring up the Delete Icon (eg Trash Can)
- Searching on 'Unread' emails and then doing Select and Highlighting BOTH 'normal emails' and these 'ALREADY DELETED' emails WILL bring up the Delete Icon (eg Trash Can) - BUT when I tap the Delete Icon, only the 'normal emails' will be deleted
- NOTE: these 'ALREADY DELETED' emails are no longer on my email server - as have been deleted via another channel (eg MS Outlook, BB9900, WebMail)
- NOTE: This POP3 Account frequently loses connection and I have to: tap on the yellow triangle in the Maibox, which takes me to the POP3 page within Accounts, and then I have to tap 'Save' for the PlayBook to reconnect with the POP3 Server.... which will then work for 2-30 minutes.... until I have to tap on the yellow triangle again
Background:
- The erring POP3 Account is my main business email account
- This email account is accessed from: MS Outlook, BB9900, WebMail & PlayBook (only errors I get are with PlayBook Native Email)
- I get up to 4,000 emails per day into this email Account - 99% which are deleted within 4 hours (these emails are usually small notifications and 6-10kb in size)
- The POP3 Account always has lots of spare storage capacity (generally run at 80Mb usage out of 240Mb total capacity)
What I've tried so far:
- Don't use the PlayBook for 48 hours - this causes the Unread Email Counter (eg top left corner of main PlayBook screen) to Clear - but then when I get new emails the Unread Email Counter then jumps into life and shows the new TOTAL of BOTH new normal emails and these errant unread emails
- Three finger salute (eg Power & 2xVol Buttons) - this has exactly the same effect as not using the PlayBook for 48 hours (see bullet immediately above)
Any ideas?
All help gratefully received