10-29-11 02:26 AM
31 12
tools
  1. irsan's Avatar
    It SUCKS, they want to charge me again....REFUND....REFUND..
    10-28-11 04:02 AM
  2. blackcaneaddict's Avatar
    I ended up buying the game again, but after that I e-mailed the developers about it. I was then sent this e-mail.

    "Hi,we know about this problem, for unknown reason RIM left the UPDATE from 1.0.0 to 1.0.2 paid and not free when we marked it as FREE.Unfortunately the payment you made are to RIM directly or to phone company but not to us.We can only ask to the financial department to give you back 1(one) dollar if you have Paypal account.7 Raven Studios Team"

    I don't have a paypal account so I took my chances with Blackberry customer support. About an hour later I was finally transferred to customer care and was refunded for my second purchase I made for that game.

    My advice for anyone calling BlackBerry CS is to try get transferred to "custom care" department asap.

    Posted from my CrackBerry at wapforums.crackberry.com
    Last edited by blackcaneaddict; 10-28-11 at 03:06 PM.
    irsan likes this.
    10-28-11 03:03 PM
  3. DavidRupa's Avatar
    i bought again also was worth an extra buck imo since its not bad, little boring at first but it picks up. if this was a 6.99 game ask for a refund but .99 twice is a drop in the bucket if you own a tablet anyways
    10-28-11 06:07 PM
  4. Smiley88's Avatar
    i bought again also was worth an extra buck imo since its not bad, little boring at first but it picks up. if this was a 6.99 game ask for a refund but .99 twice is a drop in the bucket if you own a tablet anyways
    Ditto. Just brought it again too. 99cent is cheap. Hope they release more games and better gfx.
    10-28-11 09:35 PM
  5. BSFA2008's Avatar
    I don't have any download/buy/install button and it does not even show up in my uninstalled section.

    I got a new email from them and emailed them about the new issues I got.

    Hi,
    the game has been released and available on the AppWorld but there is a problem, due to a RIM mistake it must be repaid.
    I know this is a problem and we are so sorry for this, we are trying to contact them to know why.

    We understand if you won't pay again for it.
    We are also checking how we can fix the problem and also create some FREE ticket to get another of our games.

    Sorry for the inconvenience,
    7 Raven Studios Team.
    I was having the same issue. On the occasions I AM able to find it, it either tells me to purchase it, OR says Re-install but then tells me the price has changed. ??

    Bought it a couple of days ago. Haven't tried it again today though. Will try again in a little while.
    10-29-11 02:14 AM
  6. KermEd's Avatar
    yeah I have the same problem. In my opinion it looks like the developer posted it as a second application, not as a service pack. When you upload an app you have to assign an ID to it and that ID decides if it is a new or used app.

    Further, when you buy a game the money goes to a company. When it hits 100 bux, they send it to the developer monthly.

    So my issue is - they arent being truly honest here. It isnt our phone companies taking the money (this is the PlayBook) it is going to them. And the mistakes really arent looking entirely like RIMs. And it was a dollar so I wont loose sleep over it, but I dont want to be the dumb guy who pays twice I hope they sort it out. But i would like to know how they are contacting RIM. RIM always asks for my credit card to charge me for support when i try to call.
    10-29-11 02:26 AM
31 12
LINK TO POST COPIED TO CLIPBOARD