1. dcattran's Avatar
    I've had a persistent problem with getting JVM Error 523 after by Blackberry starts up. I've search various forums and have seen this error crop up, but it is usually solved by re-loading the OS (which I've done) or removing some icons.

    Here's the interesting part. It doesn't happen until the BB starts communicating with the outside world, and not right away at that. It completes the startup, and most of the time even finishes the security tests, although sometimes it will die towards the end of the security verification.

    If I'm able to be quick enough to turn the radio off, it won't die (but, what's the use!) I've reloaded the OS with every version available from Bell Mobility.

    It will work if I load the 4.0 OS, however then it won't complete enterprise activation, I guess our BES is too new to activate to such an old smartphone OS. So, in that case, it will receive mail, but because it's not fully activated, it won't let me send mail.

    Once the error happens, the phone is useless, all I can do is reboot it. Although I think it's sending and receiving mail in the background. (okay, just receiving, I suppose!)

    I contacted Bell. This is an issue that several, or many, subscribers have been having since December 14 of last year, and there's been a ticket open with RIM for that time. Supposedly some people have solved the problem with an OS re-load, but I haven't been that lucky.

    I should say too that they gave me a new Blackberry under our maintenance plan, but it has the same problem.

    Is there anyone else out there who has had this problem either also with a 7250 or with Bell Mobility, or with another phone/carrier, who might want to share their experience?

    Any speculation as to the cause?
    01-12-08 01:13 PM
  2. tmassing's Avatar
    My 7130e started the JVM Error 523 cycling this morning. Per Verizon Website
    you must reload software. It does say you may have to have the carrier turn off the service to get control of the device.

    - Tony

    JVM 523

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    Doc ID : KB10406
    Last Modified : 2008-01-25
    Document Type : Support



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    Environment
    BlackBerry® smartphones based on Java® technology
    SDR160161
    For more information on BlackBerry smartphones based on Java, see KB04637.



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    Problem
    The BlackBerry smartphone displays the following error message:

    JVM 523



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    Cause
    For BlackBerry smartphones running BlackBerry® Device Software 4.1, the third-party browser push channel does not have an associated protocol stack registered with the Browser.



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    Resolution
    Download and install the latest version of BlackBerry Device Software on the BlackBerry smartphone by following these steps:

    Download BlackBerry Device Software 4.2 or later from your service provider's web site.
    Install BlackBerry Device Software on your BlackBerry smartphone. For instructions, see KB03621.


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    Workaround
    BlackBerry Device Software 4.1 (only)

    If you are running BlackBerry Device Software 4.1, complete the following steps:

    Complete one of the following, depending on the network on which the BlackBerry smartphone is operating:
    For BlackBerry smartphones operating on a Code Division Multiple Access (CDMA) network, contact your service provider and have the BlackBerry Internet Service Browsing deactivated.
    For BlackBerry smartphones operating on a Global System for Mobile Communications® (GSM®), remove the SIM card from the BlackBerry smartphone.
    Perform a hard reset on the BlackBerry smartphone. For instructions, see KB02141.
    Turn the wireless transceiver off. For instructions, see KB13201.
    Click the Browser icon.
    Expand the Browser Channels folder.
    Highlight a third-party browser push channel.
    Display the menu and click Delete Channel.
    Repeat steps 7 and 8 for each third-party browser push channel.
    Complete one of the following, depending on the network on which the BlackBerry smartphone is operating:
    For BlackBerry smartphones operating on a CDMA network, contact your service provider and have the BlackBerry Internet Service Browsing activated.
    For BlackBerry smartphones operating on a GSM network, re-insert the SIM card.
    Turn the wireless transceiver on. For instructions, see KB13201.
    Register the BlackBerry smartphone on the wireless network. For instructions, see KB00510.
    Subscribe to the third-party browser push channels again.


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    Additional Information
    If the BlackBerry smartphone is not detected by the application loader tool in BlackBerry® Desktop Manager, see KB03485.
    01-26-08 03:19 PM
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